Mastering ITIL Problem Management and Optimization in ITSM

Mastering ITIL Problem Management and Optimization in ITSM, available at $44.99, has an average rating of 4.35, with 16 lectures, 1 quizzes, based on 13 reviews, and has 1043 subscribers.

You will learn about How to set up a new problem management ITIL service The basics of problem management and understanding of terminology Understanding how business needs impact your service design Policy and process design in problem management How to use AI to improve your service as you go via the continous improvement process How to create a Known Error Database Identify challenges and how to overcome them This course is ideal for individuals who are Contractors looking to diversify into problem management or Experience IT Service Management individuals looking to build experience or Problem managers looking for good practice and set up advice or New starts into IT Service management – build knowledge for your first interviews! It is particularly useful for Contractors looking to diversify into problem management or Experience IT Service Management individuals looking to build experience or Problem managers looking for good practice and set up advice or New starts into IT Service management – build knowledge for your first interviews!.

Enroll now: Mastering ITIL Problem Management and Optimization in ITSM

Summary

Title: Mastering ITIL Problem Management and Optimization in ITSM

Price: $44.99

Average Rating: 4.35

Number of Lectures: 16

Number of Quizzes: 1

Number of Published Lectures: 16

Number of Published Quizzes: 1

Number of Curriculum Items: 17

Number of Published Curriculum Objects: 17

Original Price: $89.99

Quality Status: approved

Status: Live

What You Will Learn

How to set up a new problem management ITIL service
The basics of problem management and understanding of terminology
Understanding how business needs impact your service design
Policy and process design in problem management
How to use AI to improve your service as you go via the continous improvement process
How to create a Known Error Database
Identify challenges and how to overcome them

Who Should Attend

Contractors looking to diversify into problem management
Experience IT Service Management individuals looking to build experience
Problem managers looking for good practice and set up advice
New starts into IT Service management – build knowledge for your first interviews!

Target Audiences

Contractors looking to diversify into problem management
Experience IT Service Management individuals looking to build experience
Problem managers looking for good practice and set up advice
New starts into IT Service management – build knowledge for your first interviews!

Are you ready to elevate your IT Service Management (ITSM) skills and take control of recurring incidents and problems? Dive into the world of Mastering Problem Management and Optimization, a comprehensive course designed to empower IT professionals with the knowledge and strategies needed to ensure stable, reliable, and efficient IT services.

In this course, you’ll explore the critical role of Problem Management in ITSM, understanding the nuances of identifying and resolving root causes to prevent recurring incidents. Uncover the methodologies, tools, and best practices that contribute to the optimization of IT services, allowing you to not only tackle existing challenges but also proactively enhance service delivery.

As you progress through the course, you’ll gain insights into proactive problem management, root cause analysis techniques, and the integration of problem management with incident and change management. Learn to leverage cutting-edge tools and automation to streamline processes, all while fostering effective communication and collaboration within your IT team.

Take the lead in implementing problem management strategies that will enhance service availability, reduce costs, and improve user satisfaction. Engage in real-world scenarios, case studies, and hands-on exercises that will sharpen your problem-solving skills. By the end of this course, you’ll have a comprehensive understanding of problem management, equipping you with the tools and knowledge to make data-driven decisions and contribute to the continuous improvement of IT services.

Are you ready to master problem management and become a valuable asset in ensuring the resilience and efficiency of your organization’s IT services? Enroll now and embark on a journey to elevate your ITSM expertise!

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction & and your Ebook reference guide

Lecture 2: What is Problem Management?

Lecture 3: Terminology

Chapter 2: Scoping before setting up

Lecture 1: Understand business needs

Lecture 2: Building up stakeholder engagement

Chapter 3: Workshops you can use to help build your understanding

Lecture 1: SWOT workshop – use this during continuous improvement

Lecture 2: Roles & Responsibilities – use this to help teams understand what you came to do

Lecture 3: 3 Pigs – use this for finding solutions or options papers

Lecture 4: 5 – Whys workshop – use this for Root Cause Analysis

Chapter 4: Building blocks of setting up Problem Management

Lecture 1: Metrics and KPIs

Lecture 2: What is in a policy for problem management?

Lecture 3: The Problem Management Process lifecycle

Chapter 5: Maintaining your service

Lecture 1: Known Error Database KEDB

Lecture 2: Challenges you may face

Lecture 3: How you can use AI to your advantage

Chapter 6: Quiz Time

Chapter 7: Conclusion and thank you

Lecture 1: Conclusion

Instructors

Mark Grey
ITIL, Agile, and general life experience!

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 2 votes
4 stars: 3 votes
5 stars: 8 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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