Next Level Customer Success

Next Level Customer Success, available at $19.99, has an average rating of 4.5, with 28 lectures, 4 quizzes, based on 20 reviews, and has 58 subscribers.

You will learn about Lift your game as a Customer Success Manager in a SaaS Busines An approach that will help you to proactively improve retention Working practices that will improve adoption and expansion Deliver better outcomes for your customer and for your own business This course is ideal for individuals who are A course for those who aspire be better Customer Success Managers, those new in position or those who already consider themselves accomplished. The rigorous approach and underlying framework has been built on decades of experience so there is something for everyone, whatever their interest in Customer Success Management. It is particularly useful for A course for those who aspire be better Customer Success Managers, those new in position or those who already consider themselves accomplished. The rigorous approach and underlying framework has been built on decades of experience so there is something for everyone, whatever their interest in Customer Success Management.

Enroll now: Next Level Customer Success

Summary

Title: Next Level Customer Success

Price: $19.99

Average Rating: 4.5

Number of Lectures: 28

Number of Quizzes: 4

Number of Published Lectures: 28

Number of Published Quizzes: 4

Number of Curriculum Items: 32

Number of Published Curriculum Objects: 32

Original Price: $79.99

Quality Status: approved

Status: Live

What You Will Learn

Lift your game as a Customer Success Manager in a SaaS Busines
An approach that will help you to proactively improve retention
Working practices that will improve adoption and expansion
Deliver better outcomes for your customer and for your own business

Who Should Attend

A course for those who aspire be better Customer Success Managers, those new in position or those who already consider themselves accomplished. The rigorous approach and underlying framework has been built on decades of experience so there is something for everyone, whatever their interest in Customer Success Management.

Target Audiences

A course for those who aspire be better Customer Success Managers, those new in position or those who already consider themselves accomplished. The rigorous approach and underlying framework has been built on decades of experience so there is something for everyone, whatever their interest in Customer Success Management.

Learn from an instructor that has lead customer success and professional services teams for two decades, has managed multi-million dollar businesses and has advised some of the largest and most well-known organisations in the world including Citibank, Ikea, Unilver and many, many more. Benefit from real, practical experience proven to drive best-in-class retention, revenue and to make you and your customer successful.

We are living in the customer-centered economy requiring an unerring focus on the customer and their success. This course is a full, practical and thorough insight into the skills and routines required to be a Senior Customer Sucess Manager. You will learn

Advanced customer management practices
Commercial awareness including approaches to qualifying and negotiation skills
How to better understand your customers and their needs
How to segment your portfolio of customers and prioritise your time
How to plan strategically for large Enterprise clients
How to balance the needs of your customer and your business
How to proactively plan your day as a senior Customer Success Manager

This course is underpinned by a structured, comprehensive, and practical customer success framework that you will be able to take away, adapt and apply to your customers in your business.

So, if you want your customers, your team and you to be successful then join me on this course today.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Who the course is for

Lecture 3: What you will learn

Lecture 4: Your instructor

Chapter 2: Customer Success Essentials

Lecture 1: Orientation

Lecture 2: Measuring Health

Lecture 3: The OR(A)EO framework

Chapter 3: Commercial Skills

Lecture 1: Commercial Skills Introduction

Lecture 2: Empathy Driven Sales

Lecture 3: Growth Conversations

Lecture 4: Growth Meetings

Lecture 5: The Zone of Shared Understanding

Lecture 6: Focus on Need

Lecture 7: Reframing to need

Lecture 8: Qualifying Growth

Chapter 4: Enterprise Customer Success Management

Lecture 1: Managing Enterprise Customers

Lecture 2: Segmentation

Lecture 3: Growth planning

Lecture 4: Retention Planning

Lecture 5: Account Briefing

Chapter 5: Customer Programmes

Lecture 1: Customer Programmes Introduction

Lecture 2: Customer Experience

Lecture 3: Customer Satisfaction

Lecture 4: Net Promoter Score

Lecture 5: Customer Effort Score

Lecture 6: Customer Advisory Board (CAB)

Lecture 7: Executive Sponsorship Programmes

Chapter 6: The Next Level Customer Success Manager

Lecture 1: Taking it to the next level

Instructors

Dale Roberts
Digital Business Leader and Author

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 5 votes
4 stars: 7 votes
5 stars: 8 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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