Onboarding New Customers

Onboarding New Customers, available at $44.99, has an average rating of 3.35, with 8 lectures, 1 quizzes, based on 28 reviews, and has 72 subscribers.

You will learn about Learn from someone who created an onboarding methodology and has implemented customer programs for the past almost 20 years Ability to personally contact instructor for assistance after course completion should you have any questions Review of customer onboarding industry stats Review of customer relationships and how to classify them for optimal revenue/interaction Customer onboarding timelines and phases Mapping the customer lifecycle to the onboarding phases Understanding of event-based marketing Cross-selling and up-selling requirements Traits of loyal customers Properly measuring loyalty in customers Retention program examples Top causes of failure when creating a customer onboarding process Best practice for maintaining an ongoing customer onboarding program This course is ideal for individuals who are Individuals wishing to understand how the customer onboarding process works and can be configured for organizations. To implement a program that most organizations struggle with – due to its impacts on coveted customers and ensuring your organization’s success with them It is particularly useful for Individuals wishing to understand how the customer onboarding process works and can be configured for organizations. To implement a program that most organizations struggle with – due to its impacts on coveted customers and ensuring your organization’s success with them.

Enroll now: Onboarding New Customers

Summary

Title: Onboarding New Customers

Price: $44.99

Average Rating: 3.35

Number of Lectures: 8

Number of Quizzes: 1

Number of Published Lectures: 8

Number of Published Quizzes: 1

Number of Curriculum Items: 9

Number of Published Curriculum Objects: 9

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

Learn from someone who created an onboarding methodology and has implemented customer programs for the past almost 20 years
Ability to personally contact instructor for assistance after course completion should you have any questions
Review of customer onboarding industry stats
Review of customer relationships and how to classify them for optimal revenue/interaction
Customer onboarding timelines and phases
Mapping the customer lifecycle to the onboarding phases
Understanding of event-based marketing
Cross-selling and up-selling requirements
Traits of loyal customers
Properly measuring loyalty in customers
Retention program examples
Top causes of failure when creating a customer onboarding process
Best practice for maintaining an ongoing customer onboarding program

Who Should Attend

Individuals wishing to understand how the customer onboarding process works and can be configured for organizations. To implement a program that most organizations struggle with – due to its impacts on coveted customers and ensuring your organization’s success with them

Target Audiences

Individuals wishing to understand how the customer onboarding process works and can be configured for organizations. To implement a program that most organizations struggle with – due to its impacts on coveted customers and ensuring your organization’s success with them

Nearly 75% of all cross-sell opportunities occur within the first 90 days of acquiring a new customer. A robust customer onboarding process enables organizations to take control, from initial enrollment through welcome kits and subsequent cross-sell and up-sell activities. To succeed, organizations must start with an accurate, comprehensive view of customers and use high-quality data to improve the customer experience across multiple channels and via every mode of data intake and delivery.

One of the most critical aspects of onboarding new customers is understanding that none of them are the same and none of them want the same interactions with your organization. Not only is every customer different, but each person inside each customer has different expectations and needs from your offering. We will provide you with the template to classify your customers correctly.

This online course will teach you that effective customer strategies are crucial to gain an edge over the competition, and in both the minds and hearts of customers. As every organization can attest, it is much cheaper to retain good customers than to acquire new ones. This course will map a customer lifecycle methodology with proven onboarding processes and phases in order to properly transition from sales teams to delivery teams, all while leveraging specific content, tools, and strategies to increase customer profitability.

Course Curriculum

Chapter 1: Onboarding New Customers

Lecture 1: Course Introduction

Lecture 2: Chapter One

Lecture 3: Chapter Two

Lecture 4: Chapter Three

Lecture 5: Course Conclusion

Lecture 6: Template – Onboarding Mistakes To Avoid

Lecture 7: Template – Customer Lifecycle

Lecture 8: Template – Buyer Relationship Diagrams

Instructors

Glen Brynteson
Business Owner, Thought Leader, Author, Speaker, Strategist

Rating Distribution

1 stars: 1 votes
2 stars: 2 votes
3 stars: 7 votes
4 stars: 11 votes
5 stars: 7 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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