Online Reputation Management: Negative Business Reviews

Online Reputation Management: Negative Business Reviews, available at $64.99, has an average rating of 4.77, with 24 lectures, based on 1556 reviews, and has 3740 subscribers.

You will learn about Over 23 lectures and 3 hours of consulting and educational expertise helping businesses improve their Online Reputation Management. Take proper steps in handling online negative business reviews. How to take the emotion out of responding to a negative review. Turning a negative review into a positive review. Understand how Online Reputation works for businesses and individuals. Know the three "C's" with Review Profiles and Map Listings. Managing your Online Reputation. Learn what steps you can take if a negative review continues to rank high in Google search results for your company and you think you have "tried everything." Creating and optimizing positive online content and how great content will bury bad content every time. This course is ideal for individuals who are This course is ideal for any business; professional services firm and medical practice who has suffered from negative online reviews. or Local businesses and professionals who need to learn how to fix a negative review for their firm. or Local business owners; professionals; medical, etc. who need to learn the proper steps in claiming and confirming their business listing in review websites such as Yelp, Manta, etc. or Business owners, marketing teams and office managers who seek to improve their firm's online reputation. It is particularly useful for This course is ideal for any business; professional services firm and medical practice who has suffered from negative online reviews. or Local businesses and professionals who need to learn how to fix a negative review for their firm. or Local business owners; professionals; medical, etc. who need to learn the proper steps in claiming and confirming their business listing in review websites such as Yelp, Manta, etc. or Business owners, marketing teams and office managers who seek to improve their firm's online reputation.

Enroll now: Online Reputation Management: Negative Business Reviews

Summary

Title: Online Reputation Management: Negative Business Reviews

Price: $64.99

Average Rating: 4.77

Number of Lectures: 24

Number of Published Lectures: 24

Number of Curriculum Items: 24

Number of Published Curriculum Objects: 24

Original Price: $54.99

Quality Status: approved

Status: Live

What You Will Learn

Over 23 lectures and 3 hours of consulting and educational expertise helping businesses improve their Online Reputation Management.
Take proper steps in handling online negative business reviews.
How to take the emotion out of responding to a negative review.
Turning a negative review into a positive review.
Understand how Online Reputation works for businesses and individuals.
Know the three "C's" with Review Profiles and Map Listings.
Managing your Online Reputation.
Learn what steps you can take if a negative review continues to rank high in Google search results for your company and you think you have "tried everything."
Creating and optimizing positive online content and how great content will bury bad content every time.

Who Should Attend

This course is ideal for any business; professional services firm and medical practice who has suffered from negative online reviews.
Local businesses and professionals who need to learn how to fix a negative review for their firm.
Local business owners; professionals; medical, etc. who need to learn the proper steps in claiming and confirming their business listing in review websites such as Yelp, Manta, etc.
Business owners, marketing teams and office managers who seek to improve their firm's online reputation.

Target Audiences

This course is ideal for any business; professional services firm and medical practice who has suffered from negative online reviews.
Local businesses and professionals who need to learn how to fix a negative review for their firm.
Local business owners; professionals; medical, etc. who need to learn the proper steps in claiming and confirming their business listing in review websites such as Yelp, Manta, etc.
Business owners, marketing teams and office managers who seek to improve their firm's online reputation.

*** Course Updated Wednesday, December 23, 2015 ***

As a local business owner, manager or professional, you may have already faced the unpleasant feeling when a customer or client leaves a bad review for you on Yelp, Google, CitySearch or on another website.

It feels like an attack and your emotions vary from anger to embarrassment and, perhaps, even depression.

Don’t worry.

Negative reviews are going to happen.

A customer might be having a bad day. Maybe, a staff member said the wrong thing. Perhaps, a mistake caused an order delay.

One negative review isn’t going to shut down your business. But the way you handle negative reviews will set the stage in moving forward and improving your company’s customer service and online reputation.

In this course, we’ll cover:

How online review websites work.
How to react to a negative review.
How to get the review removed (or turned into a positive review).
What is Online Reputation?
How to protect your business, staff and yourself online with Online Reputation Management.
How to monitor reviews and other online media.

This course is designed for local business owners – large and small – as well as professionals (lawyers, dentists, chiropractors, etc.) and service industries (plumbers, furnace repairs, roofers, etc.).

Negative reviews aren’t fun, but this course tells you how you’ll be able to avoid bad reviews; earn and increase positive reviews; build an online reputation management strategy, which will all help to increase sales and gain more happy customers.

Downloads include cheat sheets and guides to help you confirm and claim your online business profiles in review listing and mapping websites as well as other step-by-step directions for creating social media accounts for your company.

About the Instructor, Steve Phillips

With over 15 years of search engine optimization (SEO) and Online Reputation Management (ORM) experience, Steve Phillips has created this course based on customer experiences in receiving and handling negative reviews on Yelp and other review websites.

Clients he counseled across a wide variety of businesses include heating and cooling; law firms; accountants; dentists manufacturing; florists; photographers; mental health service providers, and many others.

Online Reputation Management (also known as “ORM”) is vital for all businesses and professional services in developing and maintaining a positive appearance for companies; business owners; professionals; staff; products and services. A business owner or their marketing staff must consistently be on top of their ORM before a PR crisis occurs.

Course Curriculum

Chapter 1: Understanding Online Reputation Management and Why It's Important

Lecture 1: Everything's Online As it Happens

Lecture 2: What Is Online Reputation Management?

Lecture 3: Understanding the Importance of Online Reputation Management (ORM)

Lecture 4: Monitoring and Protecting Your Online Reputation

Lecture 5: Improving Your Online Reputation

Chapter 2: Online Reputation Management and Negative Business Reviews

Lecture 1: How Online Reviews Work for Businesses

Lecture 2: Yikes! Here Comes A Negative Review!

Lecture 3: Contacting Review Websites

Lecture 4: Contacting the Negative Reviewer

Chapter 3: Local Listings and Map Websites

Lecture 1: Introduction to Local Business Listings and Mapping Websites

Lecture 2: Claiming Your Business Profile – A Key To Better Online Reputation

Lecture 3: Simple Steps to More Business With Local Search Engine Optimization

Chapter 4: Bury Bad Reviews in Search Engine Results

Lecture 1: How Great Content Will Always Beat A Bad Review

Lecture 2: Inventory Your Websites, Blogs and Social Media Accounts

Lecture 3: Improve, Write and Publish More Content!

Lecture 4: How to Create More Blogs

Lecture 5: How to Create Social Media Network Accounts

Lecture 6: Creating, Optimizing and Publishing Great – and Easy – Content

Chapter 5: Earning Better Reviews

Lecture 1: Good Reviews vs. Bad Reviews

Lecture 2: How to Earn Better Reviews For Your Business

Lecture 3: Always Monitor and Manage Your Online Reputation

Lecture 4: Final Thoughts on Business Reviews (and what's ahead)

Lecture 5: The REALLY Bad Way of Handling Negative Business Reviews

Lecture 6: The Opportunities for Building Positive Reviews Just Grew Exponentially

Instructors

Steve Phillips
Digital Consultant / Marketing Coach

Rating Distribution

1 stars: 5 votes
2 stars: 18 votes
3 stars: 112 votes
4 stars: 547 votes
5 stars: 874 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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