Operations Consulting

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: The story of the Power Tea company

Lecture 3: Power Tea introspection – a story of fulfillment failures

Chapter 2: Benefits of Implementation Consulting

Lecture 1: Initial sales meeting with the CEO – part 1

Lecture 2: Initial sales meeting with the CEO – part 2

Lecture 3: Second meeting – part 1 – convincing the CFO

Lecture 4: Second meeting – part 2 – convincing the CFO

Chapter 3: Overview of the 4 stages of a consulting program

Lecture 1: Third meeting part 1 – taking the senior team on a journey through the stages

Lecture 2: Third meeting part 2 – taking the senior team on a journey through the stages

Lecture 3: Third meeting part 3 – taking the senior team on a journey through the stages

Lecture 4: Third meeting part 4 – taking the senior team on a journey through the stages

Chapter 4: Stage 1 in the Lifecycle – Scoping

Lecture 1: Setting up a successful scoping – is implementation consulting needed?

Lecture 2: Scoping results at Power Tea

Chapter 5: Stage 2 in the Lifecycle – Analysis or Diagnostic

Lecture 1: The real purpose of an analysis / diagnostic

Lecture 2: Carrying out the diagnostic at Power Tea

Lecture 3: Narrating the analysis findings to management

Lecture 4: Building up the final analysis business case

Chapter 6: Stage 3 – Solution Design

Lecture 1: Introduction to the Design Stage

Lecture 2: Generating awareness – critical first step in design

Lecture 3: Redesigning processes and systems – part 1

Lecture 4: Redesigning processes and systems – part 2

Lecture 5: Summary of Design stage

Chapter 7: Stage 4 – Implementation

Lecture 1: Communicating a change management program to the organization

Lecture 2: Setting up a project management structure

Lecture 3: Training the workforce in new tools, processes and management systems

Lecture 4: Coaching for performance – difficult but extremely valuable

Lecture 5: Summarizing the implementation stage of a consulting program

Chapter 8: Change Management Methodologies

Lecture 1: What else is out there? Introducing different change management paradigms

Lecture 2: Introducing the field of Organization Development (OD)

Lecture 3: Summarizing the Heart of Change by John Kotter

Lecture 4: Process Consulting by Edgar Schein – the backbone of implementation consulting

Lecture 5: Execution – the discipline of getting things done – Larry Bossidy & Ram Charan

Lecture 6: Crucial Conversations – talking when stakes are high – Patterson, Grenny et al.

Chapter 9: Skills, careers and job profiles

Lecture 1: Roles and career progression at an implementation consulting firm

Lecture 2: Skills common to all implementation consultants

Lecture 3: How to cope with extreme travel schedules

Lecture 4: Skills specific to project and operations managers

Lecture 5: Skills specific to Analysts

Lecture 6: Sales executive skills

Chapter 10: Summary of implementation consulting

Lecture 1: Summary of implementation consulting & what's next?