Patient Experience & HCAHPS Scores, Plain & Simple
Patient Experience & HCAHPS Scores, Plain & Simple, available at $54.99, has an average rating of 4.7, with 8 lectures, 1 quizzes, based on 103 reviews, and has 654 subscribers.
You will learn about Define patient experience and its importance to healthcare List the various parts of the HCAHPS survey Use HCAHPS to prioritize important quality Healthcare initiatives Understand how patient experience impacts he strategy of the healthcare organization. This course is ideal for individuals who are Those thinking about choosing healthcare as a career or Those looking to advance your career in healthcare or Those Looking to expand your knowledge of healthcare to better perform your current job or Those who are curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base. It is particularly useful for Those thinking about choosing healthcare as a career or Those looking to advance your career in healthcare or Those Looking to expand your knowledge of healthcare to better perform your current job or Those who are curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base.
Enroll now: Patient Experience & HCAHPS Scores, Plain & Simple
Summary
Title: Patient Experience & HCAHPS Scores, Plain & Simple
Price: $54.99
Average Rating: 4.7
Number of Lectures: 8
Number of Quizzes: 1
Number of Published Lectures: 8
Number of Published Quizzes: 1
Number of Curriculum Items: 9
Number of Published Curriculum Objects: 9
Original Price: $24.99
Quality Status: approved
Status: Live
What You Will Learn
- Define patient experience and its importance to healthcare
- List the various parts of the HCAHPS survey
- Use HCAHPS to prioritize important quality Healthcare initiatives
- Understand how patient experience impacts he strategy of the healthcare organization.
Who Should Attend
- Those thinking about choosing healthcare as a career
- Those looking to advance your career in healthcare
- Those Looking to expand your knowledge of healthcare to better perform your current job
- Those who are curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base.
Target Audiences
- Those thinking about choosing healthcare as a career
- Those looking to advance your career in healthcare
- Those Looking to expand your knowledge of healthcare to better perform your current job
- Those who are curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base.
WHY IS THIS COURSE IMPORTANT?
The healthcare market is becoming very competitive these days. Patients are much more involved in the decision-making process of where they will take their “healthcare business”. If the services they receive are excellent from their perspective, they will return to that healthcare provider as loyal “customers”. If the experience is marginal or even worse, they will likely go elsewhere. This bad experience is multiplied by the patient’s power to convince their family and friends to take their healthcare services to a different healthcare provider. This is exactly why patient experience is so important these days. Without loyal patients, healthcare organizations can face financial ruin.
WHAT IS COVERED IN THIS COURSE?
This course will present the fundamentals of patient experience, how it is measured and how we can use this patient experience data to drive change through new initiatives and strategic planning.
There are 2 parts to this course addressing the following topics:
Part 1 (This course):
* What is patient experience?
* Intro to HCAHPS, the official measurement of patient experience
* HCAPS, A practical example
Part 2:
* Net Promoter Score (NPS)
* Kano Model: prioritizing patent experience initiatives
* Mapping patient journeys
This Course addresses Part 1.
WHO IS THE IDEAL STUDENT FOR THIS COURSE?
You will learn a lot from this course if you are
* Thinking about choosing healthcare as a career
* Looking to advance your career in healthcare
* Looking to expand your knowledge of healthcare to better perform your current job and better understand how it fits into the ecosystem of patient care and better serve those in need
* Curious about everything and want to learn more about healthcare just for the sake of expanding your knowledge base.
WHAT IS YOUR TEACHING STYLE?
My teaching style is a very pragmatic one. I assume you know nothing about this topic and start with the foundation and build from there. Some of these concepts could be challenging, so I sprinkle in as many examples as I can, both non healthcare and healthcare, to assure full understanding of the topic. This is why I have appended “Plain and Simple” to all my courses.
WHY ARE YOU QUALIFIED TO TEACH THIS COURSE?
I spent 35 years in the designing and launching of medical imaging products and services. My career evolved from leading engineering teams, to becoming VP Marketing and then to president of a Healthcare IT firm. It is also based on 15 years of university teaching. You can find more details of my background in the instructor overview.
Course Curriculum
Chapter 1: Patient Experience & HCAHPS
Lecture 1: Overview
Lecture 2: What is Patient Experience?
Lecture 3: Fundamentals of HCAHPS
Lecture 4: Analyzing HCAHPS Data, an Example
Chapter 2: Final Thoughts
Lecture 1: Congratulations!!!
Chapter 3: Library of Resources
Lecture 1: TED Talks on Patient Experience (web Links)
Lecture 2: Relevant Articles on Patient Experience & HCAHPS
Lecture 3: Other courses related to this topic (Bonus Lecture)
Instructors
-
Thomas Giordano
A Practical Approach to Learning … Plain and Simple
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 3 votes
- 3 stars: 14 votes
- 4 stars: 31 votes
- 5 stars: 55 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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