Power of Customer Support Department

Power of Customer Support Department, available at Free, has an average rating of 4.55, with 23 lectures, 4 quizzes, based on 130 reviews, and has 2147 subscribers.

You will learn about Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director Employees will learn how they become Voice of the Customer for the Organization Organization will learn about the Mission & Vision of the Customer Support Department Employees & Organization will learn the various Stages of Customer Support Department Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value Employees will learn the skill set required to make a powerful interaction Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients This course is ideal for individuals who are New & Existing people who would like to make a career in Support Department or Organizations who would like to know why a Customer Support Department is needed or New & Existing Support Managers who would like to know various Support Stages or New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer It is particularly useful for New & Existing people who would like to make a career in Support Department or Organizations who would like to know why a Customer Support Department is needed or New & Existing Support Managers who would like to know various Support Stages or New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer.

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Summary

Title: Power of Customer Support Department

Price: Free

Average Rating: 4.55

Number of Lectures: 23

Number of Quizzes: 4

Number of Published Lectures: 23

Number of Published Quizzes: 4

Number of Curriculum Items: 27

Number of Published Curriculum Objects: 27

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director
Employees will learn how they become Voice of the Customer for the Organization
Organization will learn about the Mission & Vision of the Customer Support Department
Employees & Organization will learn the various Stages of Customer Support Department
Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value
Employees will learn the skill set required to make a powerful interaction
Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients

Who Should Attend

New & Existing people who would like to make a career in Support Department
Organizations who would like to know why a Customer Support Department is needed
New & Existing Support Managers who would like to know various Support Stages
New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer

Target Audiences

New & Existing people who would like to make a career in Support Department
Organizations who would like to know why a Customer Support Department is needed
New & Existing Support Managers who would like to know various Support Stages
New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer

Introduction to Customer Support: This section will introduce you to the fundamentals of customer support, its importance in business, and the role of a support center. You’ll learn about the different types of support centers and their functions, such as help desks, service desks, and call centers. You’ll also learn about the skills and qualities required to be an effective support agent.
A career in Customer Support: This section will give you an overview of the different roles available in the customer support department, such as customer support representative, technical support representative, customer service manager, and more. You’ll learn about the responsibilities and requirements for each role, as well as the career paths and opportunities available for advancement.
Customer Support Maturity Stage: This section will cover the various stages of maturity that a customer support center goes through, from the initial setup to the fully optimized and mature stage. You’ll learn about the challenges and opportunities that arise at each stage, and how to overcome them.
Impact of Customer Support Interaction: In this section, you’ll learn about the critical role that customer support interactions play in shaping a customer’s experience with a business. You’ll learn about the factors that influence customer lifetime value, such as customer satisfaction, loyalty, and retention.

Overall, this course will provide you with a comprehensive understanding of customer support, its importance in business, and the skills and tools required to excel in this field. Whether you’re looking to start a career in customer support or improve your existing skills, this course will give you the knowledge and confidence you need to succeed.

Course Curriculum

Chapter 1: Introduction of the Trainer – Govindraj Shetty

Lecture 1: About Govindraj Shetty

Chapter 2: Introduction to Customer Support

Lecture 1: Role of the Customer Support Center

Lecture 2: Type of Customer Support Team

Lecture 3: Channels in Customer Support

Lecture 4: Top 6 Mission & Vision of Customer Support

Lecture 5: How to Act as a VOC for the Company

Chapter 3: Career in Customer Support

Lecture 1: Operation Team & It's Roles & Responsibility

Lecture 2: Hiring & Recruitment Team & It's Roles & Responsibility

Lecture 3: Training Team & It's Roles & Responsibility

Lecture 4: Quality Team & It's Roles & Responsibility

Lecture 5: Workforce Management & It's Roles & Responsibility

Chapter 4: Customer Support Maturity Stage

Lecture 1: Tactical Stage

Lecture 2: Strategic Stage – Customer Centric

Lecture 3: Lecture 14 Strategic Stage – Business Centric

Chapter 5: Impact of Customer Support Interaction

Lecture 1: Business Objective of any Company

Lecture 2: Contact Center Global Survey

Lecture 3: Role of Support Agent in Customer Retention

Lecture 4: Impact of Interaction on Customer Lifetime value

Lecture 5: Impact of Customer Experience communication on Customer Life time value

Lecture 6: Support Attributes that Impacts Customer Interactions

Lecture 7: How to make an Interaction Powerful

Lecture 8: Important Skill set required by the Support Agents

Lecture 9: 21) How to Handle Complaints & irate customer

Instructors

Govindraj Shetty
Principal Trainer – The Customer Support School

Rating Distribution

1 stars: 1 votes
2 stars: 4 votes
3 stars: 21 votes
4 stars: 40 votes
5 stars: 64 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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