Process Leader Framework

Process Leader Framework, available at $19.99, has an average rating of 4.25, with 18 lectures, 4 quizzes, based on 98 reviews, and has 7509 subscribers.

You will learn about Fresh ideas on how to manage your business processes from customer centric perspective. Learn new leadership skills and revisit existing ones from different perspectives to become more influential leader. Get practical advice for every week of the year and challenge your thinking with reflective and challenging questions. This course is ideal for individuals who are Entrepreneurs and business leaders or People responsible for business operations or Process managers or Lean and Six Sigma or BPM Business Process Management leaders It is particularly useful for Entrepreneurs and business leaders or People responsible for business operations or Process managers or Lean and Six Sigma or BPM Business Process Management leaders.

Enroll now: Process Leader Framework

Summary

Title: Process Leader Framework

Price: $19.99

Average Rating: 4.25

Number of Lectures: 18

Number of Quizzes: 4

Number of Published Lectures: 18

Number of Published Quizzes: 4

Number of Curriculum Items: 22

Number of Published Curriculum Objects: 22

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Fresh ideas on how to manage your business processes from customer centric perspective.
Learn new leadership skills and revisit existing ones from different perspectives to become more influential leader.
Get practical advice for every week of the year and challenge your thinking with reflective and challenging questions.

Who Should Attend

Entrepreneurs and business leaders
People responsible for business operations
Process managers
Lean and Six Sigma
BPM Business Process Management leaders

Target Audiences

Entrepreneurs and business leaders
People responsible for business operations
Process managers
Lean and Six Sigma
BPM Business Process Management leaders

This course is for those people who want to learn new skills on customer centric process leadership. You will learn what is Process Leader Framework and how it will help your business to increase revenues and profits, decrease costs and improve customer service simultaneously. We have collected the best material together to make a primer on business process management and the content of this course has been enjoyed by over 40,000 people so far.

The course includes series of training videos and a free course book (which is also available for purchase from Amazon, but we'll give it to you for free). Once you have finished the course here, you may apply membership to our exclusive Process Leader Academy where like-minded people meet to learn more skills together.

The course consists of one book and series of training videos. Those videos give you ideas on customer centric process excellence and business process management. We share best practice techniques and ideas with you, so you can apply them in your organisation. We focus especially on Process Leader Framework, which helps you to align business strategy to customer strategy, processes and IT systems.

This free course is part of Process Leader Academy, where we teach these concepts in even more depth. Access to Process Leader Academy is available for purchase separately.

Course Curriculum

Chapter 1: Course Book

Lecture 1: Become a Winner with Customer-Centric Process Leadership- course book

Chapter 2: Process Excellence

Lecture 1: Design and implement process excellence – Introduction

Lecture 2: What process excellence is?

Lecture 3: What are the critical success factors?

Lecture 4: Customer experience, innovation and change with process excellence

Chapter 3: Introduction to Process Leader Framework

Lecture 1: Introduction to Process Leader Framework

Lecture 2: Process Leader Framework – Leadership & Strategy & Processes

Lecture 3: Process Leader Framework – IT & Common failures

Lecture 4: Process Leader Framework – Summary

Chapter 4: Business Process Management Myths

Lecture 1: Business Process Management Myths – Introduction

Lecture 2: Business Process Management Myths – Debunking part 1

Lecture 3: Business Process Management Myths – Debunking part 2

Lecture 4: Business Process Management Myths – Summary

Chapter 5: Business Process Management Case Studies

Lecture 1: Case Studies and customer centric culture – Introduction

Lecture 2: Case Studies and customer centric culture – Retail & security industries

Lecture 3: Case Studies and customer centric culture – 4 tools

Lecture 4: Case Studies and customer centric culture – one more tool and myth debunking

Lecture 5: Case Studies and customer centric culture – Summary

Instructors

Janne Ohtonen, PhD
Customer Experience Trainer, Coach, Mentor and Leader
Janne Ohtonen

Rating Distribution

1 stars: 2 votes
2 stars: 9 votes
3 stars: 12 votes
4 stars: 32 votes
5 stars: 43 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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