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Professional Certification in Business Operations

Business

Rating4.4
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Professional Certification in Business Operations, available at $69.99, has an average rating of 4.4, with 48 lectures, 27 quizzes, based on 32 reviews, and has 119 subscribers.

You will learn about Explore the Dimensions of Operations Management Learn crucial KPIs, KRA, Targets, SLAs, SOPs and other technical terms Understanding of Data, Task & Project management Problem solving frameworks & Client Management (Internal & External Stakeholders) Email Communication (Internal & External) This course is ideal for individuals who are For freshers, entry level professionals and even pursuing students to get them Job ready or Masters, Graduate or undergraduate It is particularly useful for For freshers, entry level professionals and even pursuing students to get them Job ready or Masters, Graduate or undergraduate.

Enroll now: Professional Certification in Business Operations

Summary

Title: Professional Certification in Business Operations

Price: $69.99

Average Rating: 4.4

Number of Lectures: 48

Number of Quizzes: 27

Number of Published Lectures: 48

Number of Published Quizzes: 27

Number of Curriculum Items: 75

Number of Published Curriculum Objects: 75

Original Price: ₹5,900

Quality Status: approved

Status: Live

What You Will Learn

  • Explore the Dimensions of Operations Management
  • Learn crucial KPIs, KRA, Targets, SLAs, SOPs and other technical terms
  • Understanding of Data, Task & Project management
  • Problem solving frameworks & Client Management (Internal & External Stakeholders)
  • Email Communication (Internal & External)

Who Should Attend

  • For freshers, entry level professionals and even pursuing students to get them Job ready
  • Masters, Graduate or undergraduate

Target Audiences

  • For freshers, entry level professionals and even pursuing students to get them Job ready
  • Masters, Graduate or undergraduate

Operations is nothing but managing the inner workings of an organisation or a company so that it runs smoothly. Every business owner must oversee the design and management of the day to day activities regardless of what they deal in. (i.e. Products or services).

Organisations hire employees/candidates who can work in different functions, roles and activities to ensure overall growth of the company/organisation. Managing these teams is one of the key roles of an Operations Manager or the Operations Management Team.

This is where operations management comes into picture. Operations management is a subset of management in which the administration employs its best business practices in order to attain the highest levels of effectiveness and efficiency in the utilisation of the organisation’s resources.

The topics that we will be covering in this course are:

– Insights of Operations

– Dimensions of Operations Management

– Relationship between Ops, Productivity and Competitiveness

– Basics of Data Management

– Task & Project management

– Problem solving frameworks

– Client Management (External Stakeholder Management)

– Collaboration (Internal Stakeholder Management)

– Email Communication (Internal & External)

Mastering the operations of a specific industry can help you achieve success. In this course we have curated the essentials of Business Operations and Exploring Operations Management. So, let’s get started.

Course Curriculum

Chapter 1: Insights of Operations

Lecture 1: Introduction to Operations Management

Lecture 2: Fundamentals of Operations Management

Lecture 3: Fundamentals of Operations Management Reading Material

Lecture 4: Skills needed for Operations (time, work, change management)

Lecture 5: Skills needed for Operations (time, work, change management) Reading Material

Chapter 2: Dimensions of Operations Management

Lecture 1: Career Pathway

Lecture 2: Hierarchy movement

Lecture 3: Hierarchy movement Reading Material

Lecture 4: KRAs, KPIs, Targets, Incentives

Lecture 5: KRAs, KPIs, Targets, Incentives Reading Material

Lecture 6: Industries to target

Lecture 7: Industries to target Reading Material

Chapter 3: Relationship between Ops, Productivity and Competitiveness

Lecture 1: SLAs, SOPs and other technical terms

Lecture 2: SLAs, SOPs and other technical terms Reading Material

Lecture 3: Tech terminologies

Lecture 4: Slack (for collaboration & documentation)

Lecture 5: Slack (for collaboration & documentation) Reading Material

Chapter 4: Introduction to Business Operations Summary

Lecture 1: Summary

Chapter 5: Introduction to Business Operations Assessment

Chapter 6: Basics of Data Management

Lecture 1: Different methods of Data management

Lecture 2: Different methods of Data management Reading Material

Lecture 3: Data Privacy policies

Lecture 4: Data Privacy policies Reading Material

Lecture 5: Documentation & Filing (Administration work)

Lecture 6: Documentation & Filing (Administration work) Reading Material

Chapter 7: Task & Project management

Lecture 1: Return on Investment (ROI)

Lecture 2: MCQs for Return on Investment (ROI)

Lecture 3: Planning and Forecasting

Lecture 4: Planning and Forecasting Reading Material

Lecture 5: Introduction to Task & Project management tools

Lecture 6: Introduction to Task & Project management tools Reading Material

Chapter 8: Problem Solving Frameworks

Lecture 1: Root Cause Analysis (RCA) -5 Whys

Lecture 2: Root Cause Analysis (RCA) -5 Whys

Lecture 3: Hierarchy changes (EQ management, Boss & Team Management)

Lecture 4: Hierarchy changes (EQ management, Boss & Team Management) Reading Material

Chapter 9: Exploring Operations Management Summary

Lecture 1: Summary

Chapter 10: "Client Management (External Stakeholder Management)"

Lecture 1: Calling etiquette

Lecture 2: Calling etiquette Reading Material

Lecture 3: How to handle customer/clients

Lecture 4: How to handle customer/clients Reading Material

Chapter 11: "Collaboration (Internal Stakeholder Management)"

Lecture 1: Business communication ethics for external and internal collaboration

Lecture 2: Business communication ethics Reading Material

Lecture 3: Effective communication with departments/teams Reading Material

Chapter 12: "Email Communication (Internal & External)"

Lecture 1: Introduction to Mail Communication (Internal & External)

Lecture 2: Introduction to mail communication (Internal & Externa) Reading Material

Lecture 3: Mail Etiquette & Important phrases

Lecture 4: Mail Etiquette & Important phrases Reading Material

Lecture 5: Sample mail drafts

Chapter 13: Organisational Communication Summary

Lecture 1: Summary

Chapter 14: Organisational Communication Assessment

Instructors

Rating Distribution

  • 1 stars: 0 votes
  • 2 stars: 0 votes
  • 3 stars: 5 votes
  • 4 stars: 9 votes
  • 5 stars: 18 votes

Frequently Asked Questions


How long do I have access to the course materials?


You can view and review the lecture materials indefinitely, like an on-demand channel.


Can I take my courses with me wherever I go?


Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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