Professional Training for Managing Upset Customers

Professional Training for Managing Upset Customers, available at $49.99, has an average rating of 4.54, with 35 lectures, 4 quizzes, based on 262 reviews, and has 2603 subscribers.

You will learn about Managing Upset Customer Difficult Customer How to handle customer emotionally How to handle customer operationally This course is ideal for individuals who are Present and aspiring Customer Care Executives It is particularly useful for Present and aspiring Customer Care Executives.

Enroll now: Professional Training for Managing Upset Customers

Summary

Title: Professional Training for Managing Upset Customers

Price: $49.99

Average Rating: 4.54

Number of Lectures: 35

Number of Quizzes: 4

Number of Published Lectures: 35

Number of Published Quizzes: 4

Number of Curriculum Items: 39

Number of Published Curriculum Objects: 39

Original Price: ₹999

Quality Status: approved

Status: Live

What You Will Learn

Managing Upset Customer
Difficult Customer
How to handle customer emotionally
How to handle customer operationally

Who Should Attend

Present and aspiring Customer Care Executives

Target Audiences

Present and aspiring Customer Care Executives

In a customer-facing business, we may routinely come across customers who are upset and are likely to express their dissatisfaction to the teams managing them. Handling such customers is a unique and much-desired skill for any professional. The present course helps you with the necessary tips and techniques for working with angry customers. You will learn the methods to hold your own emotional reaction to such events to resolve the issue at hand and make the customer satisfied without creating a spill-over effect on others.

The techniques and elements that you will learn in this course will help you understand various customer behaviors, which are the manifestation of emotions such as anger, sadness, and frustration. You can use these techniques when discussing with any type of customer, firstly to avoid upsetting them and in the worst case how to repair situations to calm clients so that the situation can be resolved.

We will provide examples along the way, meant to display positive and negative approaches to situations with angry customers. We will also offer you e-mail and chat templates, phone call scripts, and a series of quizzes, for you to be able to examine the knowledge you gained.

The courseprovides hands-on, easy-to-apply training on

A. Supporting your Customers Emotionally

B. Supporting your Customers Operationally

Building Rapport

Controlling the Calls

De-escalating Conversations

C. How to Manage Stress and Show Gratitude

How to Manage Stress

How to Show Gratitude

D. Additional Resources

Email Templates

Phone Scripts for Angry Customers

Live Chat Templates

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Supporting your Customers Emotionally

Lecture 1: Supporting your Customers Emotionally 1

Lecture 2: Example 1

Lecture 3: Supporting your Customers Emotionally 2

Lecture 4: Supporting your Customers Emotionally 3

Lecture 5: Example 2

Lecture 6: Supporting your Customers Emotionally 4

Lecture 7: Example 3

Lecture 8: Supporting your Customers Emotionally 5

Lecture 9: Supporting your Customers Emotionally 6

Lecture 10: Request for feedback: Your thoughts on the course progress so far

Chapter 3: Supporting your Customers Operationally

Lecture 1: Building Rapport 1

Lecture 2: Example 4

Lecture 3: Building Rapport 2

Lecture 4: Building Rapport 3

Lecture 5: Building Rapport 4

Lecture 6: Building Rapport 5

Lecture 7: Example 5

Lecture 8: Building Rapport 6

Lecture 9: Controlling the Calls 1

Lecture 10: Example 6

Lecture 11: Controlling the Calls 2

Lecture 12: Example 7

Lecture 13: Controlling the Calls 3

Lecture 14: De-escalating Conversations 1

Lecture 15: Example 8

Lecture 16: De-escalating Conversations 2

Lecture 17: De-escalating Conversations 3

Lecture 18: De-escalating Conversations 4

Lecture 19: De-escalating Conversations 5

Chapter 4: How to Manage Stress and Show Gratitude

Lecture 1: How to Manage Stress 1

Lecture 2: How to Manage Stress 2

Lecture 3: How to Show Gratitude

Chapter 5: Additional Resources

Lecture 1: Additional Resources 1

Lecture 2: Additional Resources 2

Chapter 6: Final Quiz

Instructors

ICMI LEARNING
ICMI Learning is a technology-driven educational company

Rating Distribution

1 stars: 3 votes
2 stars: 7 votes
3 stars: 27 votes
4 stars: 78 votes
5 stars: 147 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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