Putting Empathy at the Heart of Workplace Culture

Putting Empathy at the Heart of Workplace Culture, available at $19.99, has an average rating of 4.6, with 22 lectures, 1 quizzes, based on 11 reviews, and has 115 subscribers.

You will learn about Define empathy as a core component of emotional intelligence in the workplace Identify barriers to empathy in a work environment Apply empathetic techniques to enhance understanding and connection to build authentic relationships Analyze how empathy contributes to effective leadership and employee engagement Develop strategies to integrate empathy into organizational culture and leadership practices This course is ideal for individuals who are This course will support the development of your emotional intelligence. It will be of interest to anyone who is looking to develop their empathy skillswithin an organizational setting. or Human Resources / Capital professionals dealing with employee relations, conflict resolution, and organizational culture. or Managers and leaders keen to develop their understanding and practice of empathy in the workplace. or Entrepreneurs and Small Business Owners interested in building client / customer relationships through their interactions by demonstrating empatheic practices. It is particularly useful for This course will support the development of your emotional intelligence. It will be of interest to anyone who is looking to develop their empathy skillswithin an organizational setting. or Human Resources / Capital professionals dealing with employee relations, conflict resolution, and organizational culture. or Managers and leaders keen to develop their understanding and practice of empathy in the workplace. or Entrepreneurs and Small Business Owners interested in building client / customer relationships through their interactions by demonstrating empatheic practices.

Enroll now: Putting Empathy at the Heart of Workplace Culture

Summary

Title: Putting Empathy at the Heart of Workplace Culture

Price: $19.99

Average Rating: 4.6

Number of Lectures: 22

Number of Quizzes: 1

Number of Published Lectures: 22

Number of Published Quizzes: 1

Number of Curriculum Items: 23

Number of Published Curriculum Objects: 23

Original Price: $49.99

Quality Status: approved

Status: Live

What You Will Learn

Define empathy as a core component of emotional intelligence in the workplace
Identify barriers to empathy in a work environment
Apply empathetic techniques to enhance understanding and connection to build authentic relationships
Analyze how empathy contributes to effective leadership and employee engagement
Develop strategies to integrate empathy into organizational culture and leadership practices

Who Should Attend

This course will support the development of your emotional intelligence. It will be of interest to anyone who is looking to develop their empathy skillswithin an organizational setting.
Human Resources / Capital professionals dealing with employee relations, conflict resolution, and organizational culture.
Managers and leaders keen to develop their understanding and practice of empathy in the workplace.
Entrepreneurs and Small Business Owners interested in building client / customer relationships through their interactions by demonstrating empatheic practices.

Target Audiences

This course will support the development of your emotional intelligence. It will be of interest to anyone who is looking to develop their empathy skillswithin an organizational setting.
Human Resources / Capital professionals dealing with employee relations, conflict resolution, and organizational culture.
Managers and leaders keen to develop their understanding and practice of empathy in the workplace.
Entrepreneurs and Small Business Owners interested in building client / customer relationships through their interactions by demonstrating empatheic practices.

It is well known that emotional intelligence and, more specifically, empathy are more important than cognitive intelligence for professional success.

Research from Gallup indicates that teams with higher levels of empathy show 50% higher productivity compared to those with lower levels of empathy. (Source: Gallup – State of the American Workplace Report).

A Harvard Business Review study found that companies with a highly empathetic culture experienced a 20% increase in customer satisfaction. (Source: Harvard Business Review (2014)- The Hard Data on Being a Nice Boss).

A more recent Harvard Business Review study found that employees in organizations with empathetic leadership are 3.4 times more likely to be engaged in their work (2023).

Harnessing emotional intelligence and empathy isn’t just a set of skills or competencies; they provide a strategic advantage in today’s dynamic work environments.

This comprehensive course will enhance your professionalism and your career by helping you to focus on the critical aspects of emotional intelligence and empathy in the workplace.

The course provides practical insights and actionable strategies to cultivate empathy, enhance communication, and foster meaningful connections within your organization.

You will be able to develop essential skills through proven techniques to strengthen your emotional intelligence. These include active listening, perspective-taking, and conflict resolution and so empowering you to navigate your professional relationships with empathy and resilience.

You will gain the tools to drive positive change within your organization, with research-based methods to enhance leadership effectiveness, employee satisfaction, and overall business performance.

By completing this course, you will be able to

Define empathy as a core component of emotional intelligence in the workplace
Identify barriers to empathy in a work environment
Apply empathetic techniques to enhance understanding and connection to build authentic relationships
Analyze how empathy contributes to effective leadership and employee engagement
Develop strategies to integrate empathy into organizational culture and leadership practices

Enroll now to unlock the full potential of emotional intelligence to become a more empathetic and impactful leader in your workplace and transform your workplace interactions.

All videos are recorded in High Definition 1080p.

All PDFs can be completed online and are Section 508 / ADA Accessibility compliant.

All videos have grammatically correct English captions.

Latest update – August 2024

Course Curriculum

Chapter 1: Exploring Empathy

Lecture 1: Introduction to Putting Empathy at the Heart of Workplace Culture

Lecture 2: Being Emotionally Intelligent about this Course on Udemy

Lecture 3: Introducing Empathy at the Heart of Workplace Culture

Lecture 4: The Need for Empathy in the Workplace

Lecture 5: Defining Empathy, Its Relevance and its Importance

Lecture 6: The Three Types of Empathy

Lecture 7: Non-Verbal Communication and Empathy

Lecture 8: Interpreting Some Non-Verbal Signals

Lecture 9: The Barriers to Empathy

Lecture 10: Empathetic, Active Listening Skills

Lecture 11: Ways to Develop Key Listening Skills

Chapter 2: Emotional Intelligence, Empathy and the Workplace Culture

Lecture 1: Fostering a Culture of Emotional Intelligence

Lecture 2: Prioritizing Employee Needs

Lecture 3: Overcoming Resistance to Developing an Empathetic Culture

Lecture 4: Applying Empathy in Leadership

Lecture 5: The Interplay of Empathy with Diversity, Equality and Inclusion

Lecture 6: Empathy and Mental Well-Being

Chapter 3: Practical Activity: Developing Empathy in the Workplace

Lecture 1: Activity Booklet – Developing Empathy in the Workplace

Chapter 4: Concluding the Course

Lecture 1: Course Review and Action Steps

Lecture 2: Lightbulb Moments Resource Cards

Lecture 3: How to Access your Udemy Certificate

Lecture 4: Bonus Lecture

Instructors

Robin Hills
Business Psychologist, Emotional Intelligence Trainer

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 2 votes
4 stars: 1 votes
5 stars: 8 votes

Frequently Asked Questions

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You can view and review the lecture materials indefinitely, like an on-demand channel.

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