Quality Management Systems for Operational Excellence
Quality Management Systems for Operational Excellence, available at $19.99, has an average rating of 4.25, with 39 lectures, based on 33 reviews, and has 88 subscribers.
You will learn about You will understand the basic principles of Quality Management which would give you the ability to achieve operational excellence, increase the efficiency and effectiveness of your processes. You will understand the various perceptions and expectations from which Quality is viewed and the role it plays in building and improving customer satisfaction. You will understand the methodology and philosophy of Quality control and Quality Assurance and the differences between them. You will understand the philosophy of TQM and the concept of internal supplier-customer chain for building the foundations of a Quality culture in the organization. You will understand the various Costs of Quality and through this approach you would learn how to increase profit, besides assuring Quality. You will understand the seven basic quality tools, which would be handy in implementing Quality Improvement Projects for continuous improvement of your processes. You will be inspired by the life and achievements of the great Quality Leaders and shall get full account of their key learnings. You will understand the requirements of ISO 9001:2015 certification and requirements of the highest international quality award MBNQA. You will also be demonstrated a simple but powerful Japanese technique called 5S for organizing your plant, warehouses and offices. On completion of the course, you would gain sufficient skills to build, develop and sustain an effective quality management system for operational excellence required to become a world-class organization. This course is ideal for individuals who are Students wanting to learn Basic concepts of Quality Management or Beginners and intermediate professionals working in the field of Quality including quality technicians. or Executives working in the areas of Quality Management, Production Management, Purchase and Marketing. or Senior executives like GM and even CEOs for refreshing their concepts. or Students pursuing courses in Quality Management and General Management field. or Those appearing in any Quality Certification courses. It is particularly useful for Students wanting to learn Basic concepts of Quality Management or Beginners and intermediate professionals working in the field of Quality including quality technicians. or Executives working in the areas of Quality Management, Production Management, Purchase and Marketing. or Senior executives like GM and even CEOs for refreshing their concepts. or Students pursuing courses in Quality Management and General Management field. or Those appearing in any Quality Certification courses.
Enroll now: Quality Management Systems for Operational Excellence
Summary
Title: Quality Management Systems for Operational Excellence
Price: $19.99
Average Rating: 4.25
Number of Lectures: 39
Number of Published Lectures: 38
Number of Curriculum Items: 39
Number of Published Curriculum Objects: 38
Original Price: ₹1,199
Quality Status: approved
Status: Live
What You Will Learn
- You will understand the basic principles of Quality Management which would give you the ability to achieve operational excellence, increase the efficiency and effectiveness of your processes.
- You will understand the various perceptions and expectations from which Quality is viewed and the role it plays in building and improving customer satisfaction.
- You will understand the methodology and philosophy of Quality control and Quality Assurance and the differences between them.
- You will understand the philosophy of TQM and the concept of internal supplier-customer chain for building the foundations of a Quality culture in the organization.
- You will understand the various Costs of Quality and through this approach you would learn how to increase profit, besides assuring Quality.
- You will understand the seven basic quality tools, which would be handy in implementing Quality Improvement Projects for continuous improvement of your processes.
- You will be inspired by the life and achievements of the great Quality Leaders and shall get full account of their key learnings.
- You will understand the requirements of ISO 9001:2015 certification and requirements of the highest international quality award MBNQA.
- You will also be demonstrated a simple but powerful Japanese technique called 5S for organizing your plant, warehouses and offices.
- On completion of the course, you would gain sufficient skills to build, develop and sustain an effective quality management system for operational excellence required to become a world-class organization.
Who Should Attend
- Students wanting to learn Basic concepts of Quality Management
- Beginners and intermediate professionals working in the field of Quality including quality technicians.
- Executives working in the areas of Quality Management, Production Management, Purchase and Marketing.
- Senior executives like GM and even CEOs for refreshing their concepts.
- Students pursuing courses in Quality Management and General Management field.
- Those appearing in any Quality Certification courses.
Target Audiences
- Students wanting to learn Basic concepts of Quality Management
- Beginners and intermediate professionals working in the field of Quality including quality technicians.
- Executives working in the areas of Quality Management, Production Management, Purchase and Marketing.
- Senior executives like GM and even CEOs for refreshing their concepts.
- Students pursuing courses in Quality Management and General Management field.
- Those appearing in any Quality Certification courses.
Quality in its broadest sense signifies a degree of excellence. Undoubtedly, we do require excellence in everything that we do. Operational excellence is what gives us an edge over our competitors. This is just the right course in case of the following:
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You want to understand the basics of Quality and wish to put you on a strong foundation of Quality Management concepts.
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Working as an executive in the field of Quality, Production or marketing and always felt the need for augmentation and strengthening of basic concepts and techniques of Quality
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Working as GM or even CEO and want to refresh your concepts in order to achieve operational excellence in the organization to take it one level up
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Appearing in any certification course such as CQE, CQA or PMP
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Students pursuing courses in Quality Management or General Management
For all the above, this is how the knowledge in this course would make you richer:
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Evolution of Quality.
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What is Quality? Its importance, characteristics and dimensions.
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Customer satisfaction based on Perception and Expectation.
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Quality Control & Quality Assurance with their differences.
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Total Quality Management and internal customer-supplier chain.
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Cost of Quality- Cost of Conformance, Non-Conformance & Lost Opportunities.
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How can you increase profits using COQ concepts.
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Seven Basic Quality tools.
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Key learnings from Quality Leaders – Dr Deming, Joseph Juran & Philip Crosby.
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The requirements of ISO 9001:2015 and MBNQA
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Japanese 5S technique to organize the workplace.
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Conclusion & Critical Success factors showing a way to go ahead…
The Course has been designed smartly and efficiently in such a way that duration of the course is optimum, without compromising on the contents.
Course Curriculum
Chapter 1: Basics of Quality Management
Lecture 1: Opening Lecture
Lecture 2: Evolution of Quality
Lecture 3: What is Quality
Lecture 4: Characteristics of Quality
Lecture 5: Definition of Quality
Lecture 6: Dimensions of Quality
Lecture 7: Dimensions of Service Quality
Chapter 2: Quality Control, Quality Assurance and Total Quality Management
Lecture 1: Quality Control & Quality Assurance
Lecture 2: Inprocess Quality Index Example
Lecture 3: Quality Control v/s Quality Assurance
Lecture 4: Total Quality Management
Chapter 3: Cost of Quality
Lecture 1: Cost of Quality
Lecture 2: How to increase Profits using COQ Concepts
Chapter 4: Seven Quality Control Tools
Lecture 1: Seven Quality Control Tools1
Lecture 2: Seven Quality Control Tools 2
Lecture 3: Seven Quality Control Tools 3
Chapter 5: Great Quality Leaders and their keylearnings
Lecture 1: Quality Leaders and Dr. Deming
Lecture 2: List of 14 points of Deming & Constancy of Purpose
Lecture 3: Adopt the new philosophy
Lecture 4: Cease dependence on inspection
Lecture 5: End lowest tender contracts
Lecture 6: Improve every process
Lecture 7: Training on the job
Lecture 8: Institute Leadership
Lecture 9: Drive out fear..breakdown barriers
Lecture 10: Eliminate Exhortations
Lecture 11: Eliminate Arbitrary Numerical Targets
Lecture 12: Permit rule of workmanship
Lecture 13: Encourage Education
Lecture 14: Top Management's Commitment
Lecture 15: Quality Leader Joseph Juran
Lecture 16: Juran's 10 steps of Quality Improvement
Lecture 17: Leader Philip Crosby
Lecture 18: Crosby's 4 absolutes of Quality
Chapter 6: ISO 9001:2015 and MALCOLM BALDRIGE NATIONAL QUALITY AWARD
Lecture 1: ISO 9001:2015 Certification & MBNQA
Lecture 2: Japanese 5S Technique
Chapter 7: Conclusion
Lecture 1: Conlusion & Critical Success Factors
Lecture 2: Good Luck!
Instructors
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M.P. Tyagi
Ex-Director Manufacturing, Management Consultant & Advisor
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 3 votes
- 3 stars: 6 votes
- 4 stars: 8 votes
- 5 stars: 16 votes
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