Quality Management Systems, Tools and Strategies

Quality Management Systems, Tools and Strategies, available at $64.99, has an average rating of 4.55, with 134 lectures, based on 360 reviews, and has 1579 subscribers.

You will learn about a grounded general understanding of quality management systems, tools and strategies, including: History of Quality Management Process Management Introduction to ISO9001 System, Process & Product Auditing Service Quality Management Quality Planning Quality Tools BONUS material: ask a question and I will provide an answer This course is ideal for individuals who are manufacturing and service industry professionals who want to aquire a solid and grounded understanding of quality management or students who want to get a 1-stop-solution to gain a general overview or companies, who need a robust and economic solution to cover the basics of quality management in their onboarding process It is particularly useful for manufacturing and service industry professionals who want to aquire a solid and grounded understanding of quality management or students who want to get a 1-stop-solution to gain a general overview or companies, who need a robust and economic solution to cover the basics of quality management in their onboarding process.

Enroll now: Quality Management Systems, Tools and Strategies

Summary

Title: Quality Management Systems, Tools and Strategies

Price: $64.99

Average Rating: 4.55

Number of Lectures: 134

Number of Published Lectures: 134

Number of Curriculum Items: 134

Number of Published Curriculum Objects: 134

Original Price: $29.99

Quality Status: approved

Status: Live

What You Will Learn

a grounded general understanding of quality management systems, tools and strategies, including:
History of Quality Management
Process Management
Introduction to ISO9001
System, Process & Product Auditing
Service Quality Management
Quality Planning
Quality Tools
BONUS material: ask a question and I will provide an answer

Who Should Attend

manufacturing and service industry professionals who want to aquire a solid and grounded understanding of quality management
students who want to get a 1-stop-solution to gain a general overview
companies, who need a robust and economic solution to cover the basics of quality management in their onboarding process

Target Audiences

manufacturing and service industry professionals who want to aquire a solid and grounded understanding of quality management
students who want to get a 1-stop-solution to gain a general overview
companies, who need a robust and economic solution to cover the basics of quality management in their onboarding process

This course will give you a grounded understanding of quality management systems, tools and strategies on how to improve the quality performance of an organisation, while keeping it simple and easy to understand in a step by step manner.

It is ideal for beginners as an onboarding process or for experienced professionals to refresh your knowledge and fill in on some gaps.

If you have any question during the course please feel free to contact us and I if necessary we will upload additional material into the BONUS section to ensure you get all the answer you need.

The course gives several examples from the automotive industry, as the instructors primary experience is derrived from this industry, nevertheless, the principles can be applied to quality management in general.

This course will teach you:

– History of Quality Management

– Process Management

– Introduction to ISO9001

– System, Process & Product Auditing

– Service Quality Management

– Quality Planning

– Quality Tools

– BONUS material: ask a question and I will provide an answer

About the instructor:

The instructor has worked as over 15+ years in different countries and various roles in the manufacturing and service sector, such as Quality Manager, Logistic Manager, Engineering-, Quality- & Plant-director, etc. and currently part-time as lecturer for quality management strategies in a global TOP100 ranked university.

We hope you get maximum benefit out of this course, If yes, please leave a 5 Star rating!

Course Curriculum

Chapter 1: Welcome and Introduction

Lecture 1: Welcome to the course!

Chapter 2: Introduction

Lecture 1: What is Quality?

Lecture 2: Why manage quality?

Lecture 3: The "golden" triangle: COST-TIME-QUALITY

Lecture 4: 8 dimensions of quality

Lecture 5: Does quality has to be expensive?

Lecture 6: Prevention vs Correction

Lecture 7: Cost of quality

Lecture 8: Conformity cost vs non-conformity cost

Lecture 9: History of quality management

Lecture 10: History: 4 steps in the development of Quality Management

Lecture 11: Quality Guru: Walther Shewhard

Lecture 12: Quality Guru: Edward Deming

Lecture 13: Quality Guru: Phil Crosby

Lecture 14: Quality Guru: Armand Feigenbaum

Lecture 15: Quality Guru: Kaoru Ishikawa

Lecture 16: Quality Guru: Joseph Juran

Lecture 17: Quality Guru: Genichi Taguchi

Lecture 18: Quality Guru: Shigeo Shingo

Lecture 19: Quality Guru: Taichi Ohno

Lecture 20: Definition: What is a Quality Management System?

Lecture 21: Total Quality Management

Chapter 3: QMS & process management

Lecture 1: What is a Quality Management System?

Lecture 2: Document hierarchy in a quality management system

Lecture 3: Document hierarchy: Example

Lecture 4: Document control

Lecture 5: Functional vs process organisation

Lecture 6: Process organisation & functional organisation

Lecture 7: Process vs procedure

Lecture 8: Swimmlane & process flow chart

Lecture 9: What is a process?

Lecture 10: Process organisation and ISO9001

Chapter 4: ISO9001

Lecture 1: What is the ISO?

Lecture 2: Relevance of ISO9001 certifications globally

Lecture 3: The ISO9000 norm family

Lecture 4: ISO9001 certification process

Lecture 5: Pro´s and Con´s of ISO certification

Lecture 6: ISO9001 overview

Lecture 7: Analyzing the context of the organisation: SWOT & PESTEL analysis

Lecture 8: Analyzing the context of the organisation: Interest & power matrix

Lecture 9: Analyzing the context of the organisation: Stakeholder analysis

Lecture 10: Analyzing the context of the organisation: Stakeholder action plan

Lecture 11: Responsibility of the Leadership

Lecture 12: What is a quality policy?

Lecture 13: Quality policy: example

Lecture 14: Define quality management objectives

Lecture 15: Planning a Quality Management System

Lecture 16: Planning a QMS: possible tools

Lecture 17: Understanding customer requirements: KANO model

Lecture 18: Support & resources

Lecture 19: Knowledge management

Lecture 20: Idea management

Lecture 21: Example: Process TURTLE analysis

Lecture 22: Establish a ´quality´ culture

Lecture 23: Operations: controls

Lecture 24: Example: Production Control Plan

Lecture 25: Operations: controlling the development process

Lecture 26: Operations: change management

Lecture 27: Operations: Supplier management

Lecture 28: Evaluation of the quality management system

Lecture 29: Management Review

Lecture 30: Evaluate customer satisfaction

Lecture 31: Continuous improvement

Lecture 32: Example "Quality loops": KPIs & sensors

Lecture 33: Example "Quality loops": systematic process improvements

Lecture 34: Example "Quality loops": standardization

Lecture 35: Integrated Management Systems

Lecture 36: Pro´s & Con´s of Integrated Management Systems

Chapter 5: Quality organisation: Roles, responsibilities and tasks

Lecture 1: Introduction to the Quality Department

Lecture 2: Customer Quality

Lecture 3: Field Quality (warranty)

Lecture 4: Production Quality

Lecture 5: Quality Laboratory

Lecture 6: Supplier Quality

Lecture 7: Quality Planning

Lecture 8: Quality Auditing

Lecture 9: Quality Methods & Tools

Lecture 10: Role & responsibility of a Quality Manager

Lecture 11: Role of Quality department within the organisation

Chapter 6: System audit basics

Lecture 1: Auditing principles

Lecture 2: Perform and prepare the audit

Lecture 3: How to document audit findings

Lecture 4: Auditing planning

Lecture 5: Auditors qualifications

Lecture 6: Auditing: Strenght and weaknesses

Chapter 7: Process audit & product audit

Lecture 1: 3 Types of audits

Lecture 2: Why use process audits?

Lecture 3: Process audit preparation and execution steps

Lecture 4: Process auditors skills and qualifications

Lecture 5: Process audit: Performance and follow up

Lecture 6: Process analysis: Process TURTLE diagram

Lecture 7: Layered process audits

Lecture 8: Process audit for assessing new suppliers

Instructors

Florian Segelken
Leadership Coach and Trainer

Rating Distribution

1 stars: 3 votes
2 stars: 4 votes
3 stars: 23 votes
4 stars: 124 votes
5 stars: 206 votes

Frequently Asked Questions

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