Redesign and manage call center
Redesign and manage call center, available at $44.99, has an average rating of 3.55, with 12 lectures, 3 quizzes, based on 14 reviews, and has 29 subscribers.
You will learn about Redesign call center according changing customer expectations, manage call center (contact center) Increase customer satisfaction, and decrease cost of operation by call centers How to increase first call resolution, and average handling time. How to increase call center effieceny This course is ideal for individuals who are Candidates for call center supervisors, or Executive managers who has responsibility for call center services or Call center managers, team leaders, supervisors or Marketing specialists or Quality managers or service managers It is particularly useful for Candidates for call center supervisors, or Executive managers who has responsibility for call center services or Call center managers, team leaders, supervisors or Marketing specialists or Quality managers or service managers.
Enroll now: Redesign and manage call center
Summary
Title: Redesign and manage call center
Price: $44.99
Average Rating: 3.55
Number of Lectures: 12
Number of Quizzes: 3
Number of Published Lectures: 12
Number of Published Quizzes: 3
Number of Curriculum Items: 15
Number of Published Curriculum Objects: 15
Original Price: $22.99
Quality Status: approved
Status: Live
What You Will Learn
- Redesign call center according changing customer expectations, manage call center (contact center)
- Increase customer satisfaction, and decrease cost of operation by call centers
- How to increase first call resolution, and average handling time.
- How to increase call center effieceny
Who Should Attend
- Candidates for call center supervisors,
- Executive managers who has responsibility for call center services
- Call center managers, team leaders, supervisors
- Marketing specialists
- Quality managers
- service managers
Target Audiences
- Candidates for call center supervisors,
- Executive managers who has responsibility for call center services
- Call center managers, team leaders, supervisors
- Marketing specialists
- Quality managers
- service managers
What about to check again with these new environment and customer expectations? We must generate new strategy for our call center (contact center) . This course will teach you how to redesign and manage your call center (contact center). Or if you want to establish your own callcenter where to start to build this service.
This course will teach you:
redesign a Customer Access Strategy
Redesign upgrade your call center (contact center)
CRM Software Value Proposition
Increase first contact resolution
Personalize customer experience
Build a better infrastructure
Consider the possibilities for your customers
Reduce handle times
Increase revenue
Let’s find out what referral rate is?
The performance of a call center and the behavior of an agent (gatekeeper) mainly depend on the prescribed referral rate (the rate at which work is routed from generalists to specialists). If a call is too difficult be handled and solved by the gatekeeper, he or she refers the call to a specialist.
1. Estimate call volumes and call volume ramp up over initial months of operation
2. Establish call center hours of operation
3. Estimate call center size and staffing requirements
4. Model the organizational structure of the call center, for now and in the future
5. Map layout of call center, including furniture requirements
6. Obtain appropriate hardware and software to enhance call center capabilities
7. Perform user acceptance testing
8. Create a disaster recovery plan
Calculate and reduce average holding time.
Reduce first call resolution.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: Call Center Vocabulary
Chapter 2: Customer acsess strategy
Lecture 1: Rebuild customer acsess strategy
Chapter 3: Redesign and upgrade your call center (contact center)
Lecture 1: Redesign and upgrade
Lecture 2: Call Center Gate
Chapter 4: 8 KEY STEPS for planning call center management
Lecture 1: 8 key steps
Lecture 2: Calcenter Calculator
Lecture 3: Organigram
Chapter 5: Increase first contact resolution
Lecture 1: How to increase first contact resolution
Chapter 6: Personalize customer experience
Lecture 1: How to personalize customer experience
Chapter 7: REDUCE HANDLE TIME
Lecture 1: Calculate and reduce average handle time
Chapter 8: Do not forget our knowledgeable employee
Lecture 1: Keep our talented people
Instructors
-
Tayfun Türkalp
Management Consultant
Rating Distribution
- 1 stars: 2 votes
- 2 stars: 0 votes
- 3 stars: 4 votes
- 4 stars: 3 votes
- 5 stars: 5 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
You may also like
- Top 10 Video Editing Courses to Learn in November 2024
- Top 10 Music Production Courses to Learn in November 2024
- Top 10 Animation Courses to Learn in November 2024
- Top 10 Digital Illustration Courses to Learn in November 2024
- Top 10 Renewable Energy Courses to Learn in November 2024
- Top 10 Sustainable Living Courses to Learn in November 2024
- Top 10 Ethical AI Courses to Learn in November 2024
- Top 10 Cybersecurity Fundamentals Courses to Learn in November 2024
- Top 10 Smart Home Technology Courses to Learn in November 2024
- Top 10 Holistic Health Courses to Learn in November 2024
- Top 10 Nutrition And Diet Planning Courses to Learn in November 2024
- Top 10 Yoga Instruction Courses to Learn in November 2024
- Top 10 Stress Management Courses to Learn in November 2024
- Top 10 Mindfulness Meditation Courses to Learn in November 2024
- Top 10 Life Coaching Courses to Learn in November 2024
- Top 10 Career Development Courses to Learn in November 2024
- Top 10 Relationship Building Courses to Learn in November 2024
- Top 10 Parenting Skills Courses to Learn in November 2024
- Top 10 Home Improvement Courses to Learn in November 2024
- Top 10 Gardening Courses to Learn in November 2024