Relationship Management – Overview

Relationship Management – Overview, available at $19.99, has an average rating of 4.5, with 8 lectures, based on 60 reviews, and has 1797 subscribers.

You will learn about Understand the context of Relationship Management and it's "VITAR" Framework. Understand the fundamentals of Relationship Management Understand different forms of engagement Understand contact strategies with clients, suppliers and internal stakeholders Understand symptoms, expectations and perspectives of Relationship Management This course is ideal for individuals who are Ideal for Junior Managers new to the role or Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects. It is particularly useful for Ideal for Junior Managers new to the role or Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.

Enroll now: Relationship Management – Overview

Summary

Title: Relationship Management – Overview

Price: $19.99

Average Rating: 4.5

Number of Lectures: 8

Number of Published Lectures: 8

Number of Curriculum Items: 8

Number of Published Curriculum Objects: 8

Original Price: $24.99

Quality Status: approved

Status: Live

What You Will Learn

Understand the context of Relationship Management and it's "VITAR" Framework.
Understand the fundamentals of Relationship Management
Understand different forms of engagement
Understand contact strategies with clients, suppliers and internal stakeholders
Understand symptoms, expectations and perspectives of Relationship Management

Who Should Attend

Ideal for Junior Managers new to the role
Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.

Target Audiences

Ideal for Junior Managers new to the role
Typical roles include Customer Success Managers, Account Managers, Business Analysts, Service Managers, Product Managers, Project Managers, Business Partners and Solution Architects.

Relationship Management Overview

For anyone who needs to interact with people to get the job done, Relationship Management is a core skill. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or muddle through. We could get the job done far quicker, but we need to break the code of Relationship Management to do so.

This course is the overview of Relationship Management and is the first in a series of courses that covers our “VITAR” framework. The Overview includes:

Fundamentals
Engagement Approach
Contact Strategies
Symptoms, Expectations And Perspectives

Benefits of applying the VITAR Framework for Relationship Management:

Become a Trusted Advisor

•Move away from taking orders to being called for advice

•Recognise the fundamental principles behind trust

•Check-in with your influencing behaviours

•Understand AND practice “soft skills” of persuasion and influence

Enable Clearer Communications.

•Manage expectations consistently

•Adjust your style of engagement

•Start with your audience’s challenges in mind

Early and Senior Engagement

•Access Decision Makers earlier in developing ideas based on trust and credibility.

•Inspire confidence to deal with Senior Stakeholders

Gain Role Clarity

•Best practices for enabling relationship management

•Clarify a colleague’s contribution

•Hold people to account

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Introduction – The Strategic Partnership Model

Chapter 2: Fundamentals

Lecture 1: Fundamentals – Relationship Fundamentals

Lecture 2: Fundamentals – Relationship Perspective

Lecture 3: Fundamentals – Managing Expectations

Lecture 4: Fundamentals – Relationship Manager Role

Lecture 5: Fundamentals – Role and Organization Maturity Level

Chapter 3: Bonus Section

Lecture 1: Next Steps

Instructors

Jon Baxter
Coach & Advisor on Strategic Partnerships for Technologists

Rating Distribution

1 stars: 1 votes
2 stars: 5 votes
3 stars: 5 votes
4 stars: 27 votes
5 stars: 22 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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