Reponding to Customer Complaints

This course teaches the communication skills required to effectively respond to customer complaints and at the same time, preserve a good customer business relationship. 

Business owners often underestimate the importance of effectively dealing with the first contact a customer makes concerning their dissatisfaction for a product or service. 

How this initial part of the process is handled can set the stage for how arduous or easy the rest of the process will be.

This course is about the first response to a customer’s complaint and not about solving the problem.

Many employees on the front-line of a business do not have the authority to resolve a complaint but need the skills to initially take the details of the grievance and satisfy the customer that someone has listened to them.

They also need the skills to deal with a variety of customers from various backgrounds. The goal is to try and maintain a good customer relationship during the complaint receiving process.

So why is it important to effectively deal with complaints?

Mainly to maintain a good business relationship with the customer so they will continue to deal with your business.  And it is harder to get new customers than it is to retain the current ones.

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Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!