Salesforce Business Analyst Training for Beginner to Advance

Course Curriculum

Chapter 1: Project-Based Salesforce Business Analyst Training

Lecture 1: Introduction

Lecture 2: Certificate

Lecture 3: Successful Salesforce Business Analyst

Lecture 4: Course content

Chapter 2: Salesforce as cloud platform

Lecture 1: Salesforce as cloud platform

Lecture 2: Trailhead

Lecture 3: Trailhead (Playground)

Lecture 4: Basic process of project management

Chapter 3: Role of Business Analyst in a Salesforce Project

Lecture 1: Role of Business Analyst in a Salesforce Project

Lecture 2: Key responsibilities and skills

Lecture 3: Qualities Required

Chapter 4: Implementation life cycle

Lecture 1: Implementation life cycle

Lecture 2: Implementation life cycle key activities

Chapter 5: Requirements Elicitation

Lecture 1: Requirements Elicitation

Lecture 2: Tools used for requirement elicitation(jira)

Lecture 3: Tools used for requirement elicitation(agile acclerator)

Chapter 6: PROCESS MAPPING

Lecture 1: PROCESS MAPPING – Gap Analysis

Lecture 2: Techniques used in Business process modeling or mapping diagrams

Lecture 3: Use case diagram or model

Chapter 7: Documentation and Creating user stories

Lecture 1: Documentation and Creating user stories(to be contd in next slide)

Lecture 2: Core elements of BRD(1)

Lecture 3: Core elements of BRD(2)

Lecture 4: Core elements of SRS – Functional and Non Functional Requirement

Lecture 5: User Requirements

Chapter 8: Testing phase

Lecture 1: Testing phase

Lecture 2: (UAT) User acceptance testing – Testing in sandbox(Contd in UAT)

Lecture 3: Sandboxes

Chapter 9: User Adoption

Lecture 1: User Adoption

Chapter 10: Hyper care

Lecture 1: Hyper care

Chapter 11: Salesforce cloud services

Lecture 1: Salesforce cloud services

Lecture 2: Appexchange

Lecture 3: Create App V2MOM

Lecture 4: Apex in Salesforce

Lecture 5: Updating your SF Skills

Lecture 6: Salesforce optimizer

Chapter 12: Basic Salesforce Admin skills required for a Business analyst?

Lecture 1: Basic Salesforce Admin skills required for a Business analyst?

Lecture 2: Basic Salesforce Admin skills required for a Business analyst?

Lecture 3: General terms used in salesforce

Lecture 4: Objects ,Fields, Record

Lecture 5: Create a workflow

Lecture 6: Create record types

Lecture 7: Create a report

Lecture 8: Create a dashboard

Lecture 9: Create permission sets

Lecture 10: Create approval process

Lecture 11: Create a flow

Lecture 12: Create a process builder

Lecture 13: Certification Guidance -Model Questions