Selling and Managing Technology Services (Part 1)

Selling and Managing Technology Services (Part 1), available at $19.99, with 35 lectures, and has 1 subscribers.

You will learn about Responsibilities of technology management Understanding how to sell technology services Delivering excellent customer experiences Extended business management skills This course is ideal for individuals who are Someone looking for a change in career or gain a few more skills. It is particularly useful for Someone looking for a change in career or gain a few more skills.

Enroll now: Selling and Managing Technology Services (Part 1)

Summary

Title: Selling and Managing Technology Services (Part 1)

Price: $19.99

Number of Lectures: 35

Number of Published Lectures: 35

Number of Curriculum Items: 35

Number of Published Curriculum Objects: 35

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Responsibilities of technology management
Understanding how to sell technology services
Delivering excellent customer experiences
Extended business management skills

Who Should Attend

Someone looking for a change in career or gain a few more skills.

Target Audiences

Someone looking for a change in career or gain a few more skills.

Technology is a critical part of every business. Whether you’re a large corporation or a small startup, your success depends on your ability to use technology to accomplish your goals. That’s why it’s important to have a technology manager who knows how to manage the tools that make your organization run.

In this course, you’ll learn what it takes to sell technology services and manage them effectively in a variety of contexts. You’ll learn how to understand the needs of each customer and deliver excellent customer experiences. You’ll also learn how to extend your business management skills by managing technology projects from inception through completion.

The course is Part 1 of a two part series in selling and maintaining technology services and starts off by explaining some general customer service soft skills that you need in order to server technology clientele. After you move past the soft skills, you will start to scratch the surface of the core. This side introduces some technology management specific skills.

I look forward to expanding your knowledge in technology management and getting you more comfortable with the industry. Perhaps you may succeed and starting a great technology firm. You’re getting knowledge from my 10+ years in technology management and 15+ years of excellent customer service.

By the end of this course, you will be able to:

-Understand the role of technology management in organizations at all stages of growth

-Identify basic responsibilities of technology management in organizations at different stages of growth

-Understand how to sell technology services or products

-Deliver excellent customer experiences with technology solutions

Course Curriculum

Chapter 1: Course Introduction

Lecture 1: Introduction

Chapter 2: Creating a Positive Customer Experience

Lecture 1: Customer Service's Role in Customer Experience

Lecture 2: How to Impress Your Customers

Lecture 3: How to Interact with Your Customers

Lecture 4: How to Engage with Your Customers

Chapter 3: Phone Etiquette

Lecture 1: Basic Rules

Lecture 2: Tone of Voice

Lecture 3: Placing Callers On Hold

Chapter 4: Call Center Customer Service

Lecture 1: Preparing for Your Calls

Lecture 2: Voice & Tone Etiquette

Lecture 3: Parts of a Call

Lecture 4: Holds & Transfers

Lecture 5: Helping Difficult Customers

Chapter 5: Effective Email Communication

Lecture 1: The ‘Why’ of Effective Email Communication

Lecture 2: The 'What' of Effective Email Communication

Lecture 3: The 'How' of Effective Email Communication

Lecture 4: The 'How' of Effective Email Communication

Chapter 6: Improving Your First Call Resolution (FCR)

Lecture 1: What Is First Call Resolution

Lecture 2: How To Handle Calls More Efficiently

Chapter 7: Handling Irate Customers

Lecture 1: Difficult Customers

Lecture 2: Call Resolutions

Lecture 3: Sample Mock Conversations

Chapter 8: Ways to Positively Influence Customers

Lecture 1: Positive Experience

Lecture 2: Positive Communication

Lecture 3: Positive Language

Chapter 9: Client Value Creation

Lecture 1: How to Shape Value Led Opportunities

Lecture 2: Create Win-Win Relationships

Lecture 3: Focus on Excellent Execution

Chapter 10: Persuasive Selling

Lecture 1: Introduction

Lecture 2: Execute: Summarize the Situation

Lecture 3: Execute: Introduce your Big Idea

Lecture 4: Execute: Explain How It Works

Lecture 5: Execute: Reinforce Key Benefits

Lecture 6: Execute: Close

Chapter 11: How to Create, Spot and Take Opportunities (Part 1)

Lecture 1: Shaking up the Complacency of Success

Instructors

Kevin Stansberry
Founder of Automate io

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Frequently Asked Questions

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