Service Desk and ITIL Fundamentals
Service Desk and ITIL Fundamentals, available at $27.99, has an average rating of 4, with 8 lectures, based on 300 reviews, and has 2676 subscribers.
You will learn about Learn the Fundamentals of a Service Desk Learn how a Service Desk/Help desk works Basic for Service/Help desk managers Basic concepts of ITIL This course is ideal for individuals who are Any Student or Staff It is particularly useful for Any Student or Staff.
Enroll now: Service Desk and ITIL Fundamentals
Summary
Title: Service Desk and ITIL Fundamentals
Price: $27.99
Average Rating: 4
Number of Lectures: 8
Number of Published Lectures: 8
Number of Curriculum Items: 8
Number of Published Curriculum Objects: 8
Original Price: $19.99
Quality Status: approved
Status: Live
What You Will Learn
- Learn the Fundamentals of a Service Desk
- Learn how a Service Desk/Help desk works
- Basic for Service/Help desk managers
- Basic concepts of ITIL
Who Should Attend
- Any Student or Staff
Target Audiences
- Any Student or Staff
The course material is based on the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and also my 20 years of experience as an IT professional. In this course You learn a lot of details to understand and make any Service Desk/Helpdesk performance better.
You learn Incident and Request classification, specific features of performing major Incident resolving. While Monitoring/Event management studies You learn the best practices of building-in monitoring tools in an IT service, types of events, and management of them.
Problem management is mostly an expert area. Students will carefully examine different types of Service desk, and best practices of their implementation based on a company and its IT department characteristics. You learn how define SLA’s, 5×8, 24×7 and other work regimes, and develop a Service desk structure immediately. You learn to define requirements for a Service desk and supporting software systems.
Course Curriculum
Chapter 1: Instructor
Lecture 1: Instructor
Chapter 2: What is ITIL, Concepts, Service Level Agreements
Lecture 1: What is ITIL, Concepts, Service Level Agreements
Chapter 3: ITIL Concepts, Service Lifecycle
Lecture 1: ITIL Concepts, Service Lifecycle
Chapter 4: ITIL Processes and Funcions, ITIL Roles, 4 P's of Service Management
Lecture 1: ITIL Processes and Funcions, ITIL Roles, 4 P's of Service Management
Chapter 5: ITIL Process and Overview
Lecture 1: ITIL Process and Overview
Chapter 6: Service Strategy, Service Design, Service Transition, Service Operations
Lecture 1: Service Strategy, Service Design, Service Transition, Service Operations
Chapter 7: Service Desk Concepts
Lecture 1: Service Desk Concepts
Chapter 8: Service Desk Operations, Incidents, Categorization, Priority
Lecture 1: Service Desk Operations, Incidents, Categorization, Priority
Instructors
-
Juan Sebastian Garcia
CHFI – CCNA – ENA – ACE
Rating Distribution
- 1 stars: 13 votes
- 2 stars: 26 votes
- 3 stars: 84 votes
- 4 stars: 103 votes
- 5 stars: 74 votes
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