Service Management and Complaint Handling

Service Management and Complaint Handling, available at Free, has an average rating of 4.69, with 5 lectures, based on 443 reviews, and has 5325 subscribers.

You will learn about Improving Service Quality and Productivity Managing Customer Relationships and Building Loyalty Complaint Handling and Service Recovery Striving for Service Leadership This course is ideal for individuals who are Every CEO or Institutional Leader It is particularly useful for Every CEO or Institutional Leader.

Enroll now: Service Management and Complaint Handling

Summary

Title: Service Management and Complaint Handling

Price: Free

Average Rating: 4.69

Number of Lectures: 5

Number of Published Lectures: 5

Number of Curriculum Items: 5

Number of Published Curriculum Objects: 5

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Improving Service Quality and Productivity
Managing Customer Relationships and Building Loyalty
Complaint Handling and Service Recovery
Striving for Service Leadership

Who Should Attend

Every CEO or Institutional Leader

Target Audiences

Every CEO or Institutional Leader

Service Excellence Practitioners and Scholars alike have argued that a complaint is a gift. Complaining Customers are usually giving institutions opportunities to rectify bad service situations and do better in the future. This course on Service Management and Complaint Handling is a middle to Senior Level course targeted at Masters level and advanced level undegraduate students working in any area of business. It is also an excellent executive training module for busy executives seeking a refresher course on topics like:

1. Service Management

2. Managing Difficult Customers

3. Complaint Handling and Service Recovery

Every CEO or Institutional Leader should be interested in taking this course to the extent that customer complaints are a constant part of any Institutional enterprise. Complaints that are poorly managed could go a long way to destroy the future profitability of any enterprise.

Course Curriculum

Chapter 1: Service Management and Complaint Handling

Lecture 1: Service Management – Episode 1

Lecture 2: Service Management – Episode 2

Lecture 3: Managing Difficult Customers

Lecture 4: Complaint Handling Service Recovery – Part 1

Lecture 5: Complaint Handling Service Recovery – Party 2

Instructors

Prof Robert Ebo Hinson
Marketing Professor

Rating Distribution

1 stars: 6 votes
2 stars: 7 votes
3 stars: 41 votes
4 stars: 158 votes
5 stars: 231 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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