Surviving Customer Service: Skill & Career Enhancement

Surviving Customer Service: Skill & Career Enhancement, available at $54.99, has an average rating of 4.8, with 37 lectures, 4 quizzes, based on 110 reviews, and has 3743 subscribers.

You will learn about Find meaning in their work Provide excellent customer service Communicate clearly to solve problems Navigate the complexities of working in an office This course is ideal for individuals who are The target student is someone who works in customer service and wants to be happier or increase their skills. It is particularly useful for The target student is someone who works in customer service and wants to be happier or increase their skills.

Enroll now: Surviving Customer Service: Skill & Career Enhancement

Summary

Title: Surviving Customer Service: Skill & Career Enhancement

Price: $54.99

Average Rating: 4.8

Number of Lectures: 37

Number of Quizzes: 4

Number of Published Lectures: 37

Number of Published Quizzes: 4

Number of Curriculum Items: 41

Number of Published Curriculum Objects: 41

Original Price: $29.99

Quality Status: approved

Status: Live

What You Will Learn

Find meaning in their work
Provide excellent customer service
Communicate clearly to solve problems
Navigate the complexities of working in an office

Who Should Attend

The target student is someone who works in customer service and wants to be happier or increase their skills.

Target Audiences

The target student is someone who works in customer service and wants to be happier or increase their skills.

I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud, or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.�

This course roughly follows the book that I wrote with the same title: Surviving Customer Service. This course covers most of the same topics, more quickly. I wanted to share these customer service skills as quickly as possible and deliver the information in a comprehensive but digestible course.By implementing these ideas, all customer service representatives will understand how to provide exceptional customer service. If you have any questions, don’t hesitate to reach out, I’m happy to hear from you!�

Course Curriculum

Chapter 1: Understanding The Course

Lecture 1: Introduction

Lecture 2: The Four Pillars

Chapter 2: Mindset

Lecture 1: Why You Should Look For Growth

Lecture 2: Intentional Learning

Lecture 3: Failure & Risk

Lecture 4: Proactive Problem Solving

Lecture 5: You Make A Difference

Lecture 6: Thinking About Sales

Lecture 7: Daily Survival

Chapter 3: Communication – I Care & Understand

Lecture 1: Show You Care

Lecture 2: Understanding Needs

Lecture 3: Reading Cues

Chapter 4: Communication – Let's Get This Done

Lecture 1: Know Your Medium

Lecture 2: Focus On Solutions

Lecture 3: Provide Options

Lecture 4: Resolve Every Concern

Lecture 5: Own The Conversation

Lecture 6: Setting Realistic Expectations

Chapter 5: Communication – The Difficult Ones

Lecture 1: Dealing With Mistakes

Lecture 2: Customers Think They’re Right

Lecture 3: Dealing With Difficult Customers

Lecture 4: Customer Economic Value

Chapter 6: Knowledge

Lecture 1: Knowledge Basics

Lecture 2: Become The Person To Ask

Lecture 3: Learn from Customers

Chapter 7: Business – Resilience & Growth

Lecture 1: Show Your Character

Lecture 2: Getting Feedback

Lecture 3: Capitalize On Opportunities

Chapter 8: Business – Working With People

Lecture 1: Build Relationships

Lecture 2: Perception Matters

Lecture 3: Teach Others

Chapter 9: Business – Career Pathways

Lecture 1: Make A Career Plan

Lecture 2: Preparing for Promotions

Lecture 3: Be Visible

Lecture 4: I Don’t Want a Promotion

Lecture 5: Understanding The Business

Chapter 10: Concluding Thoughts

Lecture 1: BONUS: Concluding Thoughts

Instructors

Donovon Jenson
Author, Software Engineer, Poet, Rapper

Rating Distribution

1 stars: 0 votes
2 stars: 2 votes
3 stars: 13 votes
4 stars: 31 votes
5 stars: 64 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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