Telesales Skills
Telesales Skills, available at $19.99, has an average rating of 4.1, with 11 lectures, based on 22 reviews, and has 208 subscribers.
You will learn about Describe a Customer-Focused Telesales Person Explain the Techniques for Effective Telesales Explain What Not to Do for TeleSales Success Explain the Delivery of the Telesales Pitch List the Dos and Don’ts for Telesales Communication Describe Communication Barriers in Telesales Explain Steps for Building Rapport in Telesales Explain Steps for Handling Objections to Buying Explain the Challenges in Telesales List the Tips for Effective Telesales Calls This course is ideal for individuals who are Sales/Marketing department executives or Telesales executive or Students pursuing MBA in marketing It is particularly useful for Sales/Marketing department executives or Telesales executive or Students pursuing MBA in marketing.
Enroll now: Telesales Skills
Summary
Title: Telesales Skills
Price: $19.99
Average Rating: 4.1
Number of Lectures: 11
Number of Published Lectures: 11
Number of Curriculum Items: 11
Number of Published Curriculum Objects: 11
Original Price: $19.99
Quality Status: approved
Status: Live
What You Will Learn
- Describe a Customer-Focused Telesales Person
- Explain the Techniques for Effective Telesales
- Explain What Not to Do for TeleSales Success
- Explain the Delivery of the Telesales Pitch
- List the Dos and Don’ts for Telesales Communication
- Describe Communication Barriers in Telesales
- Explain Steps for Building Rapport in Telesales
- Explain Steps for Handling Objections to Buying
- Explain the Challenges in Telesales
- List the Tips for Effective Telesales Calls
Who Should Attend
- Sales/Marketing department executives
- Telesales executive
- Students pursuing MBA in marketing
Target Audiences
- Sales/Marketing department executives
- Telesales executive
- Students pursuing MBA in marketing
Very useful for sales representatives/marketing representatives and those in telesales department. After reading this course, the reader can easily understand Techniques for Effective Telesales, What Not to Do for TeleSales Success, Dos and Don’ts for Telesales Communication, Steps for Building Rapport in Telesales, Tips for Effective Telesales Calls etc.
The course begins with a scenario which explains about how a telesales person can convert leads into business and how marketing can be successfully done through telesales. There is one Real Life Example in this course which explains about the importance of telesales executive in an organization. Nick, a telesales executive is the hero of this Real Life Example. This scenario explains in detail about how Nick reads the profile of the company’s existing loyal customers and convinces the customer to upgrade to a new product. Much emphasis is laid on the “Do’s and Dont’s for Telesales communication” in this course.
The following are the challenges that telesales executives face while trying to sell to prospective customers:
Trying to satisfy demanding customers who want it all like: competitive pricing, value for money, and above all, high quality service.
Challenge of fulfilling customer’s expectations as the today’s customers won’t hesitate to not buy if they don’t find what they’re looking for.
Declining loyalty levels in customers even where satisfaction is relatively high. Individual buying decisions which are greatly influenced by social media and word-of-mouth communication. Lack of understanding of exactly why customers buy or not buy and what to do about it. Lack of tools to identify the drivers of customer’s buying decision.
Want to become Nick of your organization, then enrol into this course and grab the opportunity.
Course Curriculum
Chapter 1: Course Modules
Lecture 1: Introduction
Lecture 2: Describe a Customer-Focused Telesales Person
Lecture 3: Explain the Techniques for Effective Telesales
Lecture 4: Explain What Not to Do for TeleSales Success
Lecture 5: Explain the Delivery of the Telesales Pitch
Lecture 6: List the Dos and Don’ts for Telesales Communication
Lecture 7: Describe Communication Barriers in Telesales
Lecture 8: Explain Steps for Building Rapport in Telesales
Lecture 9: Explain Steps for Handling Objections to Buying
Lecture 10: Explain the Challenges in Telesales
Lecture 11: List the Tips for Effective Telesales Calls
Instructors
-
Management Study Guide
pave your way to success
Rating Distribution
- 1 stars: 5 votes
- 2 stars: 1 votes
- 3 stars: 1 votes
- 4 stars: 5 votes
- 5 stars: 10 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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