The Customer: How to Build Customer Loyalty (BITE SIZE)

The Customer: How to Build Customer Loyalty (BITE SIZE), available at $44.99, has an average rating of 4.62, with 12 lectures, based on 7653 reviews, and has 16318 subscribers.

You will learn about Identify loyalty building strategies Build customer loyalty in your own business Move beyond transaction customer relationships Understand how loyalty programs drive business outcomes Learn from examples that worked for other businesses Create customer advocates This course is ideal for individuals who are Anyone looking to improve the experience of their customers or Anyone with an interest in driving a strong customer focus within their organisation or Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to or Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation or Anyone from a small, medium or large organisation It is particularly useful for Anyone looking to improve the experience of their customers or Anyone with an interest in driving a strong customer focus within their organisation or Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to or Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation or Anyone from a small, medium or large organisation.

Enroll now: The Customer: How to Build Customer Loyalty (BITE SIZE)

Summary

Title: The Customer: How to Build Customer Loyalty (BITE SIZE)

Price: $44.99

Average Rating: 4.62

Number of Lectures: 12

Number of Published Lectures: 12

Number of Curriculum Items: 12

Number of Published Curriculum Objects: 12

Original Price: $24.99

Quality Status: approved

Status: Live

What You Will Learn

Identify loyalty building strategies
Build customer loyalty in your own business
Move beyond transaction customer relationships
Understand how loyalty programs drive business outcomes
Learn from examples that worked for other businesses
Create customer advocates

Who Should Attend

Anyone looking to improve the experience of their customers
Anyone with an interest in driving a strong customer focus within their organisation
Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
Anyone from a small, medium or large organisation

Target Audiences

Anyone looking to improve the experience of their customers
Anyone with an interest in driving a strong customer focus within their organisation
Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
Anyone from a small, medium or large organisation

There is no question about the impact great customer service has on an organisation. How to build customer loyalty will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.

This BITE SIZED course will give you the tools to move away from transactional customer interactions towards creating advocates and lifetime loyalty. You’ll understand which loyalty strategies work and how they could work in your business. The customer experience is a human experience. This means relationships and loyalty play a big role; the stakes are high if you don’t start recognising your customer as more than just a single point of sale.

Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you’re trying to create.

Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We’re excited about education and want to give you the opportunity to be the best you can be.

This BITE SIZED course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to build customer loyalty. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.

This BITE SIZED course is also part of our Master Series – The Customer: Service At Its Best.

If you would like to really challenge yourself, join us for the entire journey.

So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.

Course Curriculum

Chapter 1: Welcome to How to Build Customer Loyalty

Lecture 1: Welcome to How to Build Customer Loyalty

Chapter 2: Customer Loyalty

Lecture 1: Customer Lifetime Value

Lecture 2: Designing a Customer Loyalty Program

Lecture 3: Examples of Loyalty Programs that Worked

Lecture 4: More Loyalty Programs

Lecture 5: Keep Customers Keen

Chapter 3: Retaining Customers

Lecture 1: Strategies to Retain Customers

Lecture 2: Ross Beard’s 5 Ways to Retain a Customer

Chapter 4: Customer Advocates

Lecture 1: How to Create True Customer Advocates

Lecture 2: A Quote From Simon Mainwaring

Lecture 3: How Easy it is to Create Customer Opponents Rather than Advocates

Chapter 5: Congratulations! You now know how to Build Customer Loyalty

Lecture 1: How to Build Customer Loyalty

Instructors

Learoy Tonight
Bite Size Learning

Rating Distribution

1 stars: 39 votes
2 stars: 108 votes
3 stars: 922 votes
4 stars: 2863 votes
5 stars: 3721 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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