The Customer: How to Map out their Journey (BITE SIZE)

The Customer: How to Map out their Journey (BITE SIZE), available at $39.99, has an average rating of 3.9, with 11 lectures, based on 251 reviews, and has 2044 subscribers.

You will learn about Place your customer at the front of your business Recognise actions that can damage a customer centric culture Develop a customer centric service strategy Prevent potential customer pain points Create an environment that enables customer retention This course is ideal for individuals who are Anyone looking to improve the experience of their customers or Anyone with an interest in driving a strong customer focus within their organisation or Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to or Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation or Anyone from a small, medium or large organisation It is particularly useful for Anyone looking to improve the experience of their customers or Anyone with an interest in driving a strong customer focus within their organisation or Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to or Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation or Anyone from a small, medium or large organisation.

Enroll now: The Customer: How to Map out their Journey (BITE SIZE)

Summary

Title: The Customer: How to Map out their Journey (BITE SIZE)

Price: $39.99

Average Rating: 3.9

Number of Lectures: 11

Number of Published Lectures: 11

Number of Curriculum Items: 11

Number of Published Curriculum Objects: 11

Original Price: $24.99

Quality Status: approved

Status: Live

What You Will Learn

Place your customer at the front of your business
Recognise actions that can damage a customer centric culture
Develop a customer centric service strategy
Prevent potential customer pain points
Create an environment that enables customer retention

Who Should Attend

Anyone looking to improve the experience of their customers
Anyone with an interest in driving a strong customer focus within their organisation
Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
Anyone from a small, medium or large organisation

Target Audiences

Anyone looking to improve the experience of their customers
Anyone with an interest in driving a strong customer focus within their organisation
Anyone looking to develop their organisation into an environment that customers want to interact with and develop loyalty to
Anyone with frontline customer service experience, leadership or management experience, whether in a junior to middle management level or those who wish to move into a middle/senior management role within a customer focussed organisation
Anyone from a small, medium or large organisation

There is no question about the impact great customer service has on an organisation. How to map out the customer journey will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour.

If you want to provide an amazing customer experience, you need to understand the journey of your customer. What are the critical points in their journey, and how can you make sure their experience at these points is a positive one? Mapping out the customer journey will give you insight into their experience. It also helps to establish key areas of focus and encourages a better sense of direction for your customer strategy.

Each lecture has been carefully selected so that you can explore relevant and meaningful strategies to create a truly customer centric workplace. Build a culture that values the importance of each customer interaction and empowers employees to provide the best service possible. This course is full of tips and tricks to use inside and out of your workplace. It will motivate you to really understand and support the environment you’re trying to create.

Many people take part in creating these courses – from subject matter experts, to researchers and designers – to ensure you are provided with the best learning experience and the most up to date information. We’re excited about education and want to give you the opportunity to be the best you can be.

This BITE SIZE course will take you approximately 30 to 45 minutes to complete and will cover all of the components required to map out your customer’s journey. Our content will give you the opportunity to listen to experts and understand relevant models to use on your leadership journey when creating a truly human customer experience. Enjoy a collection of videos, interviews and engaging imagery used throughout our presentations.

This BITE SIZED course is also part of our Master Series – The Customer: Service At Its Best.

If you would like to really challenge yourself, join us for the entire journey.

So what are you waiting for? Start tonight and be on your way to providing amazing customer service tomorrow.

Course Curriculum

Chapter 1: Welcome to How to Map out the Customer Journey

Lecture 1: Welcome to How to Map out the Customer Journey

Chapter 2: Customer Journey Map

Lecture 1: Mapping Out the Journey

Lecture 2: Building a Customer Journey Map

Chapter 3: Customer Service and Experience

Lecture 1: Customer Service Issues

Lecture 2: Defining Critical Team Roles

Lecture 3: Customer Experience Strategy

Lecture 4: 7 Steps to Deliver Better Customer Experiences

Lecture 5: A Quote from Denise Lee Yohn

Lecture 6: Apple’s Five Steps of Service

Lecture 7: Explore More

Chapter 4: Congratulations! You now know how to Map out the Customer Journey

Lecture 1: How to Map out the Customer Journey

Instructors

Learoy Tonight
Bite Size Learning

Rating Distribution

1 stars: 14 votes
2 stars: 26 votes
3 stars: 67 votes
4 stars: 82 votes
5 stars: 62 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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