The Email Etiquette Course – Business Writing With Class

Course Curriculum

Chapter 1: Introduction to the Course

Lecture 1: Introduce Yourself To Others in The Course

Chapter 2: Creating an Email Address

Lecture 1: Introduction to the Gmail Interface

Lecture 2: Good Vs. Bad Names (and How to Change your Name)

Chapter 3: Overcoming the First Obstacles to Writing Emails (Mindset)

Lecture 1: What is Email Anxiety? (and how to overcome it)

Lecture 2: Don't worry twice about Emails that you Send

Lecture 3: You are only a Stranger Once –– Getting over the first contact

Lecture 4: Don't Be afraid to write that email (no matter how intimidating)

Lecture 5: Thinking about the Worst Case-Scenario: A stoic Exercise

Chapter 4: Email Etiquette 101

Lecture 1: Punctuate yourself when Emailing Colleagues

Lecture 2: When Writing Emails, You are Always Leaving a Trail

Lecture 3: Before sending that Email, Check your "P's and Q's"

Lecture 4: Be sure to Follow up with Emails

Lecture 5: Using Your Calendar as a Way to Stay in Touch

Chapter 5: Introductions and Final Salutations

Lecture 1: Avoid using "PS" Unless You're Writing a Marketing Email

Lecture 2: How to Introduce Colleagues to Each other

Lecture 3: How to Reintroduce Yourself to Someone You have met in the Past

Lecture 4: How to Open with a Greeting for Individuals and Organizations

Chapter 6: Writing Out Emails For the First Time

Lecture 1: What is email prospecting?

Lecture 2: What is a cold email?

Lecture 3: What is a warm email?

Lecture 4: Spell out all the words you say in email (don't use casual langauge)

Lecture 5: Keep emails short and readable

Lecture 6: use the return key as often as necessary

Lecture 7: Spell out Everything in Email

Lecture 8: using bulleted and numbered lists

Lecture 9: Working with different timezones doesn't have to be confusing

Lecture 10: Establish what timezone you will follow early on

Lecture 11: Establishing whose Timezone you will follow According to the relationship

Lecture 12: How to set the default timezone in Business Relation emails

Lecture 13: Don't be Overly euphamistic

Lecture 14: Use this simple Website to make sure your appointment dates match

Lecture 15: Having Colleagues look over your email pros and cons

Lecture 16: Having Friends look over emails Pros and Cons

Lecture 17: Having Family Memebrs look over Business Communications Pros and Cons

Lecture 18: Having Your Boss Look over Your Emails Pros and Cons

Chapter 7: Pro Tips to Speed up Your Email Performance

Lecture 1: Using Voice to Text Software Pros and Cons

Lecture 2: Sending Voice Recordings Pros and Cons

Lecture 3: Sending Prerecorded videos Pros and Cons

Lecture 4: How to Get Good at Writing Emails (Practice, Practice, Practice!)

Chapter 8: Creating Greetings And Salutations in Emails

Lecture 1: Using a Kind Vs Confrontative Tone

Lecture 2: Using Different Punctuation marks for the Salutation Line

Lecture 3: How to Explain to Someone How you Received Their Email

Lecture 4: Don't Use Gendered Titles with a New Contact (Here's Why)

Lecture 5: What to Do if You are Addressing a Team or Don't Know an Individual's Name

Lecture 6: Working with Accent Marks and Spot the Mistakes

Lecture 7: How You can Explain How you Received Someone's Introduction

Lecture 8: Correcting Chris Richard's Proposal

Chapter 9: Mastering the Subject Line

Lecture 1: Write the Subject Line for the Recipient, Not Yourself

Lecture 2: How to Understand the Preview Plane

Lecture 3: Asking For A Quick Favor

Lecture 4: How to be more Specific with Your Subject Line

Lecture 5: Using Colons in the Subject Line Like a Book Title

Chapter 10: Making Requests

Lecture 1: How to Motivate the Recipient When Requesting Challenging Tasks

Lecture 2: How to Narrow Down Your Requests to One Single Line

Lecture 3: How to Set a Deadline in a Business Email Request

Lecture 4: How to Summarize Requests When you have Multiple Requests

Lecture 5: Laying Out Requests Step-by-Step to Improve Comprehension

Chapter 11: Responding to Requests

Lecture 1: How to Apologize for a Late Response

Lecture 2: How to Respond to a Request for Information

Lecture 3: How to Respond to Someone's Message Using Quotations

Lecture 4: How to Thank Someone for Reaching Out to You

Chapter 12: Chasing A Non Responsive Client

Lecture 1: Apologizing for Creating an Inconvenience

Lecture 2: Following up to a Last Email Response for a Request

Lecture 3: How to Give an Explanation of Why they Need to Followup

Lecture 4: How to Remind Someone of an Important Deadline

Lecture 5: How to Remind Someone of a Deadline by Following up wiht the Original Email

Lecture 6: How to Set a new Deadline for a Request

Chapter 13: Requesting Document Revisions and Feedback for Your Work

Lecture 1: How to Ask for Constructive Feedback for a Business Document

Lecture 2: How to Ask someone to Review a Document

Lecture 3: How to Followup when Receiving Harsh Criticism

Lecture 4: How to Write Constructive Feedback for a Colleague's Work Document

Chapter 14: You Can Be Great at Communication Skills

Lecture 1: Quick Wins! The High Tech Way to Perfect Communication

Lecture 2: Listening is Key (and why this isn't just a public speaking course)

Lecture 3: Become part of the top 1% of communicators right now!

Lecture 4: Good news, the problems we think we have, aren't real

Lecture 5: Communications skills are the most important skills for success

Lecture 6: Direct versus indirect communication

Lecture 7: Let's hop in with something new. Big Business Communications

Chapter 15: Customer Communication Skills For Your Consumer Life

Lecture 1: Communicate your message to companies, big and small, to get them to take action

Lecture 2: One person can get a huge corporation to pay attention and make things right

Lecture 3: This video ruined the weekend of Executives at a major Phone Company

Lecture 4: Here's what really happened.

Lecture 5: Never Let Any Company Have the Final Word with you again

Chapter 16: Accomplish Exactly What You Want With Assertive, Persuasive Communication

Lecture 1: Here is how you get Exactly Want you Want