The First Principle of Quality Management System
The First Principle of Quality Management System, available at $19.99, has an average rating of 4, with 21 lectures, based on 2 reviews, and has 2 subscribers.
You will learn about Better understand The First Principle of QMS: Focus on customer Manage your organization with focus on customer Measure the customer satisfaction Recognize link between QMS (Focus on customer) and Marketing in an organization This course is ideal for individuals who are For students and Professionals It is particularly useful for For students and Professionals.
Enroll now: The First Principle of Quality Management System
Summary
Title: The First Principle of Quality Management System
Price: $19.99
Average Rating: 4
Number of Lectures: 21
Number of Published Lectures: 21
Number of Curriculum Items: 21
Number of Published Curriculum Objects: 21
Original Price: $22.99
Quality Status: approved
Status: Live
What You Will Learn
- Better understand The First Principle of QMS: Focus on customer
- Manage your organization with focus on customer
- Measure the customer satisfaction
- Recognize link between QMS (Focus on customer) and Marketing in an organization
Who Should Attend
- For students and Professionals
Target Audiences
- For students and Professionals
1. A brief, honest, well written course description
Through QMS approach the Course provides elaboration and highlights importance of customer satisfaction of any organization.
Then, the course provides model and metrics for measurement of the customer satisfaction.
During the course some very important similarities between marketing and QMS has also been presented.
Parts of the course are questions for testing attenders.
The course is consisted of Introduction part and 7 sections.
2. Clear course goals, target audience, and requirements that are easy and understand
Course goals:
I. Better understand The First Principle of QMS: Focus on customer
II. Manage your organization with focus on customer
III. Recognize link between QMS (Focus on customer) and Marketing in an organization
IV. Measure the customer satisfaction
V. Improve principle of Focus on customer in the practice aiming to increase quality of your organization’s performing.
Target audience:
I. students whose interest is related to management, business, marketing and many other related fields
II. middle and strategic management of all kind of organizations
III. professionals who are dealing with QMS
Requirements:
Only to be:
•focused and concentrated
•open- minded
•curious
•try to enjoy
Bio:
Name and surname: Ernad Granić
Education:
-Master of technical science, Field: Quality management system (QMS);
-Auditor QMS
-Master of Public Procurement
-Forestry Engineer
-Reserve Military Officer
Experience:
More than 20 years of diverse professional engagement as company manager, project manager, advisor, consultant and researcher linked with concepts of QMS and sustainability including implementing these concepts in practice and scientific researcher (author of scientific papers).
Also, significant professional experience in development company whose mission was building capacity of diverse clients – organizations through multidisciplinary approach.
Very developed advisory, coaching and presentation skills.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Chapter 2: Customer in QMS
Lecture 1: Definition of QMS
Lecture 2: Standardization of QMS
Lecture 3: Principles of QMS
Lecture 4: Test of Knowledge 1
Chapter 3: Focus on customer
Lecture 1: Customer in QMS
Lecture 2: External customer in QMS
Lecture 3: Internal customer in QMS
Lecture 4: Test of Knowledge 2
Chapter 4: Customer satisfaction
Lecture 1: Customer expectation- perception – satisfaction
Lecture 2: Customer satisfaction
Lecture 3: Test of Knowledge 3
Chapter 5: Marketing and Customer satisfaction
Lecture 1: Marketing in General
Lecture 2: Link between marketing and customer satisfaction
Chapter 6: Measurement of customer satisfaction
Lecture 1: Goal of the measurement of customer satisfaction
Lecture 2: Measurement of satisfaction of external / internal customers
Lecture 3: Test of Knowledge 4-5
Chapter 7: Methods of measurement of customer satisfaction
Lecture 1: A Pathway How to Measure Customer Satisfaction
Lecture 2: Common Metrics for Customer Satisfaction
Lecture 3: Test of Knowledge 6
Chapter 8: BENEFITS of measurement of customer satisfaction
Lecture 1: BENEFITS of measurement of customer satisfaction
Instructors
-
Ernad Granic
Master of technical science, Field: QMS
Rating Distribution
- 1 stars: 0 votes
- 2 stars: 0 votes
- 3 stars: 1 votes
- 4 stars: 0 votes
- 5 stars: 1 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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