The Happy Customer Guide – 4 steps to solve any complaint
The Happy Customer Guide – 4 steps to solve any complaint, available at $19.99, has an average rating of 4.62, with 7 lectures, based on 1422 reviews, and has 2798 subscribers.
You will learn about How to solve any customer complaint using my 4 step guide The importance of using positive language How to deal with different ways complaints come into your business How to deal with public complaints on social media This course is ideal for individuals who are If you're worried about how to deal with customer complaints and concerns or you want to improve your customer service knowledge. It is particularly useful for If you're worried about how to deal with customer complaints and concerns or you want to improve your customer service knowledge.
Enroll now: The Happy Customer Guide – 4 steps to solve any complaint
Summary
Title: The Happy Customer Guide – 4 steps to solve any complaint
Price: $19.99
Average Rating: 4.62
Number of Lectures: 7
Number of Published Lectures: 7
Number of Curriculum Items: 7
Number of Published Curriculum Objects: 7
Original Price: £34.99
Quality Status: approved
Status: Live
What You Will Learn
- How to solve any customer complaint using my 4 step guide
- The importance of using positive language
- How to deal with different ways complaints come into your business
- How to deal with public complaints on social media
Who Should Attend
- If you're worried about how to deal with customer complaints and concerns or you want to improve your customer service knowledge.
Target Audiences
- If you're worried about how to deal with customer complaints and concerns or you want to improve your customer service knowledge.
Now I know and you know that your business is awesome and you do everything you can to keep your clients happy. However in reality that is just not possible. You will at some point come across an unhappy customer and this course is going to help you deal with that situation quickly and easily.
By the end of this course you will be comfortable dealing with any angry customer that comes your way, you should be able to end the conversation knowing that that customer will not only use your services again but they will recommend you to others. Seems crazy right? It’s not that hard, I promise!
In this course I will take you through the following:
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My two key things to remember when it comes to your business vs your customer
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My 4 step guide to solving any customer complaint
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Using positive language vs negative language
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The different ways people can complain – including how to deal with very public social media complaints
And I’m always available to answer any questions you might have.
About Me
Hi, I’m Kelly. A twin Mum, mentor, author of three books, co owner of an insurance company, designer and photographer. I was never very good at sticking to just one thing and it used to annoy me when people said I could only have one job. It’s taken a while but I think I’m starting to prove those people wrong!
My moto is and has always been ‘you can have anything you want if you want it enough’ and this simple sentence has allowed me to build my mini empire and have a great work life balance.
Now I could pretend that I’m a multi millionaire of that I have thousands of pounds in the bank but it wouldn’t be true and I’m not here to tell you how to make your first million. I’m here to help you start, grow or build your business so that you too can have your dream job (or jobs) and create a great work life balance too.
Why Me
15 Years of Entrepreneurial Experience
3 Years Mentoring for the Prince’s Trust
4 Successful Personal Businesses
1 Successful Business Sale
1 Sold Franchise
Course Curriculum
Chapter 1: Introduction
Lecture 1: The Happy Customer Guide
Lecture 2: Welcome
Chapter 2: The Lessons
Lecture 1: Two Things To Remember
Lecture 2: The Steps!
Lecture 3: Your Language
Lecture 4: Ways People Complain
Chapter 3: Conclusion
Lecture 1: Summary
Instructors
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Kelly Perrin
Instructor
Rating Distribution
- 1 stars: 4 votes
- 2 stars: 10 votes
- 3 stars: 101 votes
- 4 stars: 521 votes
- 5 stars: 786 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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