The New Trainer's Guide to Creating End User Documentation

The New Trainer's Guide to Creating End User Documentation, available at $54.99, has an average rating of 4.49, with 43 lectures, based on 837 reviews, and has 3182 subscribers.

You will learn about Best practices for writing clear, understandable and concise instructions How to use a style guide to keep all documentation standardized, consistent and professional Grammer, syntax, sentence structure used for software documentation Easy techniques for improving end user software documentation Software Interface conventions and formatting This course is ideal for individuals who are Managers and Trainers responsible for training department staff or Support Staff, Help Desk and Business Analysts or Instructional Designers and Technical Writers It is particularly useful for Managers and Trainers responsible for training department staff or Support Staff, Help Desk and Business Analysts or Instructional Designers and Technical Writers.

Enroll now: The New Trainer's Guide to Creating End User Documentation

Summary

Title: The New Trainer's Guide to Creating End User Documentation

Price: $54.99

Average Rating: 4.49

Number of Lectures: 43

Number of Published Lectures: 43

Number of Curriculum Items: 43

Number of Published Curriculum Objects: 43

Original Price: $44.99

Quality Status: approved

Status: Live

What You Will Learn

Best practices for writing clear, understandable and concise instructions
How to use a style guide to keep all documentation standardized, consistent and professional
Grammer, syntax, sentence structure used for software documentation
Easy techniques for improving end user software documentation
Software Interface conventions and formatting

Who Should Attend

Managers and Trainers responsible for training department staff
Support Staff, Help Desk and Business Analysts
Instructional Designers and Technical Writers

Target Audiences

Managers and Trainers responsible for training department staff
Support Staff, Help Desk and Business Analysts
Instructional Designers and Technical Writers

This course is for anyone who is responsible for training or supporting end user software. Whether you are a new trainer, manager, support desk or a seasoned associate, this course will teach you techniques and skills to write end user documentation that gets used. You don’t need any prior technical writing or instructional design experience so you can jump right in and start using these techniques right now.

You will learn how to write clear, accurate steps that always ensure the user knows exactly what to do. You will explore techniques that keep documentation concise and simple so users aren’t overwhelmed and disregard training materials. We won’t spend time on lengthy explanations of theory but we will focus on real world, practical writing that you can use Today. This course is filled with real world examples of instructional writing that you can use to practice your new skills. Every exercise comes with a review session to help you understand how and why the revision and writing is needed.

In addition, you will be provided with a wealth of downloadable resources. Included in this course is a style guide which will cover software conventions and terminology. Also included are style guides that outline documentation structure, instructional techniques, syntax and key grammar techniques. You will have additional resources for techniques to reduce information overload and writing in plain language. You will have all the information at your fingertips as you begin writing your documents.

Course Curriculum

Chapter 1: Technical Writing Concepts

Lecture 1: Introduction

Lecture 2: Your Users are Frustrated

Lecture 3: Documentation Fundamentals

Lecture 4: Know your Audience's Level

Lecture 5: Recognize and Avoid Data Dumping

Lecture 6: Clearing Mental Clutter

Lecture 7: Mental Clutter Examples

Chapter 2: User Actions: Terminology and Style

Lecture 1: Standard Language and Style

Lecture 2: Referencing Commands

Lecture 3: Referencing Menus and Lists

Lecture 4: Referencing Options and Windows

Lecture 5: Referencing Keys and Phone Actions

Lecture 6: Exercise 01 Review

Chapter 3: User Actions: Formatting and Construction

Lecture 1: Formatting Do's and Don'ts

Lecture 2: Constructing the User Action Statement

Lecture 3: Jargon and Acronyms

Lecture 4: Identifying Icons

Lecture 5: Exercise 02 Review

Chapter 4: Building Instructions: Procedures and Overview

Lecture 1: Use a Common Structure

Lecture 2: Start with a Clear Title

Lecture 3: Provide a Great Opening

Lecture 4: Break a Task into Procedures

Lecture 5: Procedure Title and Overview

Lecture 6: Exercise 03 Review

Chapter 5: Building Instructions: Steps

Lecture 1: Documenting Steps

Lecture 2: Identifying Steps

Lecture 3: SubSteps

Lecture 4: Exercise 04 Review

Lecture 5: Conditional Steps

Lecture 6: Alternative and Optional Steps

Lecture 7: Exercise 05 Review

Lecture 8: Handling User Input

Lecture 9: User Input – Creating Steps

Lecture 10: Exercise 06 Review

Lecture 11: Linking To Steps

Chapter 6: Building Instructions: Adding Information

Lecture 1: Distuinguishing Information from Instructions

Lecture 2: Information About a Step – Notes

Lecture 3: Information Before a Step

Lecture 4: Information From the System

Lecture 5: Infomation After a Step

Lecture 6: Information to Improve Efficiency

Lecture 7: Exercise 07 Review

Chapter 7: Summary

Lecture 1: Closing

Instructors

Michele Banks
Instructional Designer, Systems Analyst, Program Manager

Rating Distribution

1 stars: 3 votes
2 stars: 14 votes
3 stars: 78 votes
4 stars: 301 votes
5 stars: 440 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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