The Telephone Efficiency
The Telephone Efficiency, available at $34.99, has an average rating of 4.75, with 26 lectures, based on 20 reviews, and has 33 subscribers.
You will learn about Learn about taking control of your call Learn about being in control of your call Learn about the preparation of making calls Learn about the tactics and techniques of making calls Learn about telephone efficiency Learn about the telephone message This course is ideal for individuals who are everybody , students, customer services officers, managers, business people, traders, self employed, companies, government institutions etc It is particularly useful for everybody , students, customer services officers, managers, business people, traders, self employed, companies, government institutions etc.
Enroll now: The Telephone Efficiency
Summary
Title: The Telephone Efficiency
Price: $34.99
Average Rating: 4.75
Number of Lectures: 26
Number of Published Lectures: 26
Number of Curriculum Items: 26
Number of Published Curriculum Objects: 26
Original Price: $89.99
Quality Status: approved
Status: Live
What You Will Learn
- Learn about taking control of your call
- Learn about being in control of your call
- Learn about the preparation of making calls
- Learn about the tactics and techniques of making calls
- Learn about telephone efficiency
- Learn about the telephone message
Who Should Attend
- everybody , students, customer services officers, managers, business people, traders, self employed, companies, government institutions etc
Target Audiences
- everybody , students, customer services officers, managers, business people, traders, self employed, companies, government institutions etc
The basic too of communication in this modern time is the telephone, but we have taken it for granted, it is time we need to understand that telephone need to be used correctly to derived the maximum benefits.
Companies and employees must understand that the telephone is a cost to the company but if we use it professionally will will get the maximum benefits from it. making and taking calls need to be learn in the company by a professionals.
Telephone efficiency is vital because it time saving and controlling personal calls have a lot of advantages for the organisation and individuals.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: Introduction to telephone
Chapter 2: Making call: Taking control / Be in control of the call
Lecture 1: Learn how to work with the apparatus
Lecture 2: concise, clear, courteous, correct and complete
Lecture 3: Concentrate
Lecture 4: Be calm
Chapter 3: Making Call: Preparation
Lecture 1: Know why you are making the call
Lecture 2: Know what results you are aiming at
Lecture 3: Know to whom you should be taking to
Lecture 4: Know what you want to say
Lecture 5: Make sure you will not be interrupted and distracted
Chapter 4: Making Call: Tactics and Techniques
Lecture 1: Dial carefully
Lecture 2: Greet the other person by name
Lecture 3: Prepare the ground by briefly explaining the context of your call
Lecture 4: Remember the other person cannot lip- read
Lecture 5: Pace your message, seek feedback and close call effectively
Chapter 5: Actions for taking calls
Lecture 1: Art efficient, courteous and helpful / keep your message pad
Lecture 2: Answer in a formal way, identify and note caller name and organisation
Lecture 3: Never leave the caller hanging on unnecessary / remember to speak clearly
Lecture 4: Take concise notes as you go alone/ co=operate with the caller
Chapter 6: Telephone Efficiency
Lecture 1: Value for money
Lecture 2: Cost of calls
Lecture 3: Time saving
Lecture 4: Controlling personal calls
Chapter 7: Telephone messages
Lecture 1: Telephone messages
Chapter 8: Conclusion
Lecture 1: Conclusion
Instructors
-
Eric Yeboah
MBA/ PGDip
Rating Distribution
- 1 stars: 1 votes
- 2 stars: 0 votes
- 3 stars: 1 votes
- 4 stars: 3 votes
- 5 stars: 15 votes
Frequently Asked Questions
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