The Telephone Efficiency

The Telephone Efficiency, available at $34.99, has an average rating of 4.75, with 26 lectures, based on 20 reviews, and has 33 subscribers.

You will learn about Learn about taking control of your call Learn about being in control of your call Learn about the preparation of making calls Learn about the tactics and techniques of making calls Learn about telephone efficiency Learn about the telephone message This course is ideal for individuals who are everybody , students, customer services officers, managers, business people, traders, self employed, companies, government institutions etc It is particularly useful for everybody , students, customer services officers, managers, business people, traders, self employed, companies, government institutions etc.

Enroll now: The Telephone Efficiency

Summary

Title: The Telephone Efficiency

Price: $34.99

Average Rating: 4.75

Number of Lectures: 26

Number of Published Lectures: 26

Number of Curriculum Items: 26

Number of Published Curriculum Objects: 26

Original Price: $89.99

Quality Status: approved

Status: Live

What You Will Learn

Learn about taking control of your call
Learn about being in control of your call
Learn about the preparation of making calls
Learn about the tactics and techniques of making calls
Learn about telephone efficiency
Learn about the telephone message

Who Should Attend

everybody , students, customer services officers, managers, business people, traders, self employed, companies, government institutions etc

Target Audiences

everybody , students, customer services officers, managers, business people, traders, self employed, companies, government institutions etc

The basic too of communication in this modern time is the telephone, but we have taken it for granted, it is time we need to understand that telephone need to be used correctly to derived the maximum benefits.

Companies and employees must understand that the telephone is a cost to the company but if we use it professionally will will get the maximum benefits from it. making and taking calls need to be learn in the company by a professionals.

Telephone efficiency is vital because it time saving and controlling personal calls have a lot of advantages for the organisation and individuals.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Introduction to telephone

Chapter 2: Making call: Taking control / Be in control of the call

Lecture 1: Learn how to work with the apparatus

Lecture 2: concise, clear, courteous, correct and complete

Lecture 3: Concentrate

Lecture 4: Be calm

Chapter 3: Making Call: Preparation

Lecture 1: Know why you are making the call

Lecture 2: Know what results you are aiming at

Lecture 3: Know to whom you should be taking to

Lecture 4: Know what you want to say

Lecture 5: Make sure you will not be interrupted and distracted

Chapter 4: Making Call: Tactics and Techniques

Lecture 1: Dial carefully

Lecture 2: Greet the other person by name

Lecture 3: Prepare the ground by briefly explaining the context of your call

Lecture 4: Remember the other person cannot lip- read

Lecture 5: Pace your message, seek feedback and close call effectively

Chapter 5: Actions for taking calls

Lecture 1: Art efficient, courteous and helpful / keep your message pad

Lecture 2: Answer in a formal way, identify and note caller name and organisation

Lecture 3: Never leave the caller hanging on unnecessary / remember to speak clearly

Lecture 4: Take concise notes as you go alone/ co=operate with the caller

Chapter 6: Telephone Efficiency

Lecture 1: Value for money

Lecture 2: Cost of calls

Lecture 3: Time saving

Lecture 4: Controlling personal calls

Chapter 7: Telephone messages

Lecture 1: Telephone messages

Chapter 8: Conclusion

Lecture 1: Conclusion

Instructors

Eric Yeboah
MBA/ PGDip

Rating Distribution

1 stars: 1 votes
2 stars: 0 votes
3 stars: 1 votes
4 stars: 3 votes
5 stars: 15 votes

Frequently Asked Questions

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