The Ultimate Guide to Becoming a Successful Customer Manager

The Ultimate Guide to Becoming a Successful Customer Manager, available at $19.99, has an average rating of 4.45, with 70 lectures, based on 11 reviews, and has 2479 subscribers.

You will learn about Understanding the role of a customer manager Effective communication skills: The course will focus on developing strong communication skills, both verbal and written, to effectively interact with customers Customer relationship management (CRM): Students will gain knowledge on CRM software and tools to help manage customer information effectively Customer retention strategies Problem-solving skills: Students will be taught problem-solving methodologies specific to customer management scenarios Leadership and team management: This course may touch upon leadership principles in the context of leading a team responsible for managing customers effectively Measuring success metrics: In order to evaluate their performance as customer managers, students will learn how to define key performance indicators (KPIs) This course is ideal for individuals who are Understanding the role of a customer manager or Developing effective communication skills or Mastering conflict resolution or Building strong customer relationships or Implementing effective customer service strategies or Utilizing technology and data analysis or Continuous improvement and professional development It is particularly useful for Understanding the role of a customer manager or Developing effective communication skills or Mastering conflict resolution or Building strong customer relationships or Implementing effective customer service strategies or Utilizing technology and data analysis or Continuous improvement and professional development.

Enroll now: The Ultimate Guide to Becoming a Successful Customer Manager

Summary

Title: The Ultimate Guide to Becoming a Successful Customer Manager

Price: $19.99

Average Rating: 4.45

Number of Lectures: 70

Number of Published Lectures: 70

Number of Curriculum Items: 70

Number of Published Curriculum Objects: 70

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Understanding the role of a customer manager
Effective communication skills: The course will focus on developing strong communication skills, both verbal and written, to effectively interact with customers
Customer relationship management (CRM): Students will gain knowledge on CRM software and tools to help manage customer information effectively
Customer retention strategies
Problem-solving skills: Students will be taught problem-solving methodologies specific to customer management scenarios
Leadership and team management: This course may touch upon leadership principles in the context of leading a team responsible for managing customers effectively
Measuring success metrics: In order to evaluate their performance as customer managers, students will learn how to define key performance indicators (KPIs)

Who Should Attend

Understanding the role of a customer manager
Developing effective communication skills
Mastering conflict resolution
Building strong customer relationships
Implementing effective customer service strategies
Utilizing technology and data analysis
Continuous improvement and professional development

Target Audiences

Understanding the role of a customer manager
Developing effective communication skills
Mastering conflict resolution
Building strong customer relationships
Implementing effective customer service strategies
Utilizing technology and data analysis
Continuous improvement and professional development

Are you an ambitious professional looking to take your career to the next level?

Are you interested in becoming a successful customer manager but not sure where to start?

The Ultimate Guide to Becoming a Successful Customer Manager is the perfect course for you!

Through this comprehensive and detailed program, you will learn exactly what it takes to be highly successful in customer management. This interactive course begins by introducing students to the world of customer management.

You’ll explore the different roles and responsibilities of a successful customer manager, including creating meaningful relationships with customers, resolving any complaints quicker and effectively, and more.

In addition, you’ll also learn ways to build trust between customers and managers through communication and knowledge of customer demands. Next, you’ll be introduced to practical skills that successful customer managers use daily. You’ll go over how to prioritize interactions with customers based on their needs, concerns, or preferences. You will also gain tips for providing solutions in unique situations and when navigating difficult conversations with customers.

Tactics such as utilizing advanced technology platforms are discussed in detail so that you can stay ahead of the competition. The last portion of the course focuses on developing sustainable processes that help maintain customer satisfaction through accountability measures and action plans.

Aspiring customer managers will learn how to assess performance data for better insights into what strategies work best as well as which methods should be discarded immediately. Furthermore, how-to guides will demonstrate how tools such as project-management software can automate operational tasks without sacrificing quality of service.

By taking this Ultimate Guide to Become a Successful Customer Manager course, you’ll not only have an arsenal of knowledge under your belt but also gain added confidence by understanding these critical aspects of client relations from industry experts who have years of experience managing success stories behind them.

This comprehensive training course is designed for new managers who wish to improve their professional lives and also for experienced professionals looking for real-world guidance from industry veterans on how proven methods still apply today within the arena of business operations development in modern times.

Come to the course now, don’t waste your time!

Course Curriculum

Chapter 1: INTRODUCTION

Lecture 1: INTRODUCTION

Lecture 2: TOP REASONS TO APPLY FOR CUSTOMER SUPPORT JOBS

Chapter 2: BASICS

Lecture 1: WHAT DOES A CUSTOMER SERVICE MANAGER DO

Lecture 2: CUSTOMER SERVICE AND SUPPORT TRAINING

Lecture 3: CUSTOMER SUCCESS: GUIDE TO CUSTOMER-CENTRIC GROWTH

Lecture 4: WHAT IS SERVICE DESK

Lecture 5: WHAT ARE SAAS COMPANIES AND SAAS PRODUCTS

Lecture 6: WHAT IS CUSTOMER LOYALTY

Lecture 7: CUSTOMER SERVICE IMPROVEMENT WITH UX RESEARCH

Lecture 8: GUIDE TO USER TESTING

Lecture 9: WHAT IS A USER SURVEY

Lecture 10: WHAT IS CUSTOMER ONBOARDING PROGRAM

Lecture 11: WHAT IS CUSTOMER ADOPTION

Lecture 12: WHAT ARE CUSTOMER TESTIMONIALS

Lecture 13: WHAT ARE CUSTOMER RELATIONS

Lecture 14: WHAT IS CUSTOMER ENGAGEMENT

Lecture 15: WHAT ARE CUSTOMER SERVICE TEAMS

Lecture 16: WHAT IS REPUTATIONAL RISK

Lecture 17: WHAT IS OMNI-CHANNEL

Lecture 18: WHAT IS CUSTOMER ONBOARDING

Lecture 19: WHAT IS CUSTOMER SEGMENTATION

Lecture 20: WHAT IS REVIEW MANAGEMENT

Lecture 21: WHAT IS CUSTOMER LIFECYCLE MANAGEMENT

Lecture 22: WHAT IS PRODUCT STRATEGY

Lecture 23: WHAT IS CUSTOMER INTELLIGENCE

Lecture 24: WHAT IS KNOWLEDGE BASE

Lecture 25: WHAT IS A TROUBLE TICKET

Lecture 26: WHAT IS SHARED INBOX

Lecture 27: WHAT IS FREE TRIAL

Lecture 28: WHAT IS CUSTOMER DATA PLATFORM

Lecture 29: WHAT IS RELEASE MANAGEMENT

Lecture 30: WHAT IS FIRST CLICK TESTING

Lecture 31: WHAT IS SERVICE DESIGN

Lecture 32: WHAT IS CROSS SELL AND UPSELL

Chapter 3: CUSTOMER MANAGEMENT TECHNIQUES

Lecture 1: HOW TO MANAGE CUSTOMER SUCCESS AND REDUCE CHURN

Lecture 2: HOW TO INCREASE CUSTOMER VALUE

Lecture 3: HOW TO MEASURE YOUR SERVICE TEAM'S SOCIAL MEDIA SUCCESS

Lecture 4: HOW TO ANALYZE SURVEY RESULTS LIKE A DATA PRO

Lecture 5: HOW TO CREATE A CUSTOMER JOURNEY MAP THAT IS EFFECTIVE

Lecture 6: HOW TO AUTOMATE CUSTOMER SERVICE AND INCREASE SATISFACTION

Chapter 4: CUSTOMER METRICS

Lecture 1: CALCULATING, UNDERSTANDING AND IMPROVING CAC

Lecture 2: CUSTOMER CHURN

Lecture 3: PRODUCT RETENTION RATE

Lecture 4: NET PROMOTER SCORE

Lecture 5: HOW TO CREATE A CUSTOMER REFERRAL PROGRAM AND MEASURE CAC AND LTV

Lecture 6: CUSTOMERS SUCCESS METRICS THAT ACTUALLY MATTER

Lecture 7: HOW TO CALCULATE CUSTOMER RETENTION COSTS

Lecture 8: THE METRICS EVERY SAAS COMPANY MUST CARE ABOUT

Lecture 9: NET PROMOTER SCORE (NPS)

Lecture 10: HOW TO CALCULATE CUSTOMER LIFETIME VALUE

Lecture 11: CUSTOMER SATISFACTION RATES

Lecture 12: WHAT IS CHURN RATE

Chapter 5: CUSTOMER MANAGEMENT TOOLS

Lecture 1: MACHINE LEARNING VS. DEEP LEARNING: HOW BRANDS USE BOTH

Lecture 2: FACEBOOK MESSENGER

Lecture 3: IAAS, PAAS, AND SAAS: WHAT YOU NEED TO KNOW ABOUT EACH

Lecture 4: WHAT IS PROACTIVE CHAT

Lecture 5: WHAT IS A CHAT BOT

Lecture 6: HOW TO USE LIVE VIDEO STREAMING FOR CUSTOMER SUPPORT

Lecture 7: HOW TO OPTIMIZE YOUR KNOWLEDGE BASE SEARCH

Lecture 8: WHAT IS HELP DESK SOFTWARE

Chapter 6: CUSTOMER MANAGEMENT INSIGHTS

Lecture 1: FOCUS ON CAC EFFICIENCY TO ACHIEVE EXPONENTIAL GROWTH

Lecture 2: CONSUMER BEHAVIOR MODELS

Lecture 3: FACTORS THAT INFLUENCE CUSTOMER SATISFACTION

Lecture 4: GROWING YOUR CUSTOMER BASE

Lecture 5: BUILDING A SAAS CUSTOMER SERVICES TEAM

Lecture 6: TIPS FOR GROWING CUSTOMER VALUE OVER TIME

Lecture 7: GUIDE TO AN EFFECTIVE INBOUND CALL STRATEGY

Lecture 8: SOCIAL MEDIA FOR CUSTOMER SUPPORT

Lecture 9: BUILDING A CUSTOMER SUCCESS PROGRAM THAT IS SUCCESSFUL

Chapter 7: CUSTOMER MANAGEMENT TRENDS IN 2024

Lecture 1: CUSTOMER MANAGEMENT TRENDS IN 2024

Instructors

Andrew Borysenko
TOP FOREX & STOCKS TRADING FINANCIAL & PRODUCT MANAGER

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 3 votes
4 stars: 1 votes
5 stars: 7 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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