Total Quality Management

Total Quality Management, available at $39.99, has an average rating of 4.6, with 21 lectures, based on 11 reviews, and has 45 subscribers.

You will learn about Learn total quality management tools Learn six-sigma and quality management role of managers in total quality management role of customers in total quality management Learn the plan-do-study-act technique This course is ideal for individuals who are companies, directors, managers, supervisors, quality assurance consultants. businessmen, traders, entrepreneurs, everybody in business etc It is particularly useful for companies, directors, managers, supervisors, quality assurance consultants. businessmen, traders, entrepreneurs, everybody in business etc.

Enroll now: Total Quality Management

Summary

Title: Total Quality Management

Price: $39.99

Average Rating: 4.6

Number of Lectures: 21

Number of Published Lectures: 21

Number of Curriculum Items: 21

Number of Published Curriculum Objects: 21

Original Price: $89.99

Quality Status: approved

Status: Live

What You Will Learn

Learn total quality management tools
Learn six-sigma and quality management
role of managers in total quality management
role of customers in total quality management
Learn the plan-do-study-act technique

Who Should Attend

companies, directors, managers, supervisors, quality assurance consultants. businessmen, traders, entrepreneurs, everybody in business etc

Target Audiences

companies, directors, managers, supervisors, quality assurance consultants. businessmen, traders, entrepreneurs, everybody in business etc

Quality refers to a parameter which decides the superiority or inferiority of a product or services. Total quality management is defined as a continuous effort by the management as well as employees of a particular organisation to ensure long term customer loyalty and customer satisfaction. Remember, one happy and satisfied customer brings ten new customers along with him where as one disappointed individual will spread bad word of mouth and spoil several of your existing customers as well as potential customers.

Total quality management can be divided into four phases the planning phase, doing phase, checking phase and acting phase. The planning phase: Planning is the most crucial of total quality management, in this phase the employees have to come up with their problems and queries with need to be addressed. They need to come up with the various challenges they face in their day to day operations and also analyze the problems’s root cause. Employees are required to do necessary research and correct relevant data which would help them find solutions to all the products.

Quality management ensures superior quality product and services. Quality of a product can be measured in terms of performance, reliability and durability. Quality is a very crucial parameter which differentiates an organization from its competitors.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Introduction total quality management

Lecture 3: Importance of quality management

Chapter 2: Important Areas Of Quality Management

Lecture 1: Total quality management models

Lecture 2: Quality management tools

Lecture 3: Six sigma and quality management

Lecture 4: What is Kaizen? – Five S of Kaizen

Chapter 3: Role Of Manager In Total Quality Management

Lecture 1: Manager play an important role in total quality management

Lecture 2: Manager act as facilitator at the workplace

Lecture 3: A manager must communicate the benefit of total quality management to the firm

Chapter 4: Role Of Customers In Total Quality Management

Lecture 1: Customers play an important role in total quality management

Lecture 2: Understand the needs and demands of the customers

Chapter 5: Comparison Of Six sigma And Total Quality management

Lecture 1: Six -sigma is a relatively new concept than total quality management

Lecture 2: The main focus of total quality management is to maintain quality standard

Lecture 3: Six-sigma focus on improve quality and reduce defects

Lecture 4: total quality management is a less complicated than six – sigma

Chapter 6: Similarity And Difference In Implementation Of Quality Framework

Lecture 1: Distinctions between manufacturing and service sector

Lecture 2: Leadership practices

Chapter 7: Plan-Do-Study-Act Technique For Quality Improvement ( PDSA)

Lecture 1: Components of the PDSA technique

Lecture 2: What each step in the PDSA technique and how each step manifest

Lecture 3: Taking a real world example and applying theory and practice

Instructors

Eric Yeboah
MBA/ PGDip

Rating Distribution

1 stars: 0 votes
2 stars: 0 votes
3 stars: 1 votes
4 stars: 2 votes
5 stars: 8 votes

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