Unspoken Rules of Business Email to Boost Your Career

Course Curriculum

Chapter 1: Introduction

Lecture 1: Welcome & Introduction

Lecture 2: Get your money’s worth!

Lecture 3: Learning how to Adjust Audio Speed

Chapter 2: Lesson 0

Lecture 1: What we will focus on?

Lecture 2: What you can do after you finish?

Lecture 3: How will the lessons be structured?

Lecture 4: Conclusion

Chapter 3: Lesson 1 Learning to identify passive-aggressive behavior in emails

Lecture 1: Learning to identify passive-aggressive behavior in emails

Lecture 2: Teaching Example: Handling a passive aggressive request

Lecture 3: Deep Dive the email & How else could it be understood?

Lecture 4: Example 1: Passive Aggressiveness with Timelines

Lecture 5: Deep Dive the email & How else could we interpret this email?

Lecture 6: Example 2: Raising an Issue Passive Aggressively

Lecture 7: Deep Dive this email & How else could we interpret this email?

Lecture 8: Example 3: Passive Aggressive Check-In

Lecture 9: Let’s Deep Dive this Email & How else could we interpret this email

Lecture 10: Lesson Conclusion – How to avoid sounding passive aggressive in an email

Chapter 4: Lesson 2 Learning how to avoid sounding overly defensive in email responses

Lecture 1: Who cares about sounding defensive in an email?

Lecture 2: Teaching Example – Defensive Focus, Not Problem Solving

Lecture 3: Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 4: Example 1: Defensive Reaction to Question

Lecture 5: Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 6: Example 2: Ignoring Constructive Feedback by Being Defensive

Lecture 7: Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 8: Example 3: Defensive Reaction to Criticism

Lecture 9: Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 10: Lesson Conclusion – How to Avoid Sounding Overly Defensive in Emails

Chapter 5: Lesson 3 Learning how to politely decline an email request

Lecture 1: Why do we need to know how to politely decline an email request?

Lecture 2: Teaching Example: Enabling a Coworker to Solve Their Own Problem

Lecture 3: Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 4: Example 1: Declining a Request that is Outside the Scope of Work

Lecture 5: Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 6: Example 2: Declining and Referring a Request

Lecture 7: Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 8: Example 3: Declining and Redirecting a Request

Lecture 9: Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 10: Lesson Conclusion – How to Politely Decline a Request

Chapter 6: Lesson 4 Learning when to use email chains and when not to

Lecture 1: Why care about email chains anyway?

Lecture 2: Teaching Example: Kindly Bringing an Email back into the Chain

Lecture 3: Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 4: Lesson Conclusion – Best Practices for Email Chains

Chapter 7: Lesson 5 Learning to understand when and who to copy on an email

Lecture 1: Why bother to learn how to identify when and who to copy on an email?

Lecture 2: Teaching Example: Too Many People on One Email

Lecture 3: Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 4: Example : Criticism with Manager

Lecture 5: Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 6: Example 2: Criticism in Front of Team

Lecture 7: Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 8: Example 3: Passive Aggressive Criticism in Front of Team

Lecture 9: Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 10: Lesson Conclusion – How to decide who to add to the email and who not to

Chapter 8: Lesson 6 Learning how to craft the perfect subject line

Lecture 1: Why should I care about crafting a good subject line?

Lecture 2: Example 1: Poor Searchability

Lecture 3: Breakdown & Recommendation

Lecture 4: Example 2: Missing Critical Information

Lecture 5: Breakdown & Recommendation

Lecture 6: Example 3: Missing Key Action

Lecture 7: Breakdown & Recommendation

Lecture 8: Lesson Conclusion – Best Practices for Writing Email Subject Lines

Chapter 9: Ending

Lecture 1: Course Completion