What You Need To Know About CCaaS

What You Need To Know About CCaaS, available at $19.99, has an average rating of 5, with 9 lectures, based on 2 reviews, and has 3 subscribers.

You will learn about What the heck is CCaaS Is CCaaS the right decision for my company Difference between CCaaS and CPaaS How to make it work most efficiently This course is ideal for individuals who are Call Center Leaders or Business Leaders It is particularly useful for Call Center Leaders or Business Leaders.

Enroll now: What You Need To Know About CCaaS

Summary

Title: What You Need To Know About CCaaS

Price: $19.99

Average Rating: 5

Number of Lectures: 9

Number of Published Lectures: 9

Number of Curriculum Items: 9

Number of Published Curriculum Objects: 9

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

What the heck is CCaaS
Is CCaaS the right decision for my company
Difference between CCaaS and CPaaS
How to make it work most efficiently

Who Should Attend

Call Center Leaders
Business Leaders

Target Audiences

Call Center Leaders
Business Leaders

We have all hear the term, it has become the new business buzzword but what exactly is CCaaS? Who is it for? How does it work and most importantly, why aren’t all the letters just capitalized? You will learn the answer to these questions and so much more.

A CCaaS, Contact Center as a Service, online course typically covers a comprehensive range of topics related to setting up, managing, and optimizing contact centers using cloud-based technologies. Here’s a summary of what you can expect to learn in such a course:

Introduction to CCaaS: Understanding the fundamentals of Contact Center as a Service, including its benefits, deployment models, and how it differs from traditional on-premises contact centers.
Cloud Computing Basics: An overview of cloud computing principles and how they apply to CCaaS, including concepts like scalability, elasticity, and cost-efficiency.
CCaaS Components: Exploring the key components of a CCaaS solution, such as Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Customer Relationship Management (CRM) integration, and more.
Multi-Channel Communication: Managing interactions across various channels like voice, email, chat, social media, and SMS, and ensuring a consistent customer experience.
Customer Data Management: Best practices for collecting, storing, and utilizing customer data for personalized interactions and analytics.
And so much more

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: History

Lecture 3: Technology Options

Lecture 4: Evolution from ACD to Platform

Lecture 5: Journey to the Cloud

Lecture 6: CPaaS and the Difference

Lecture 7: Making the Big Decision

Lecture 8: Decision Summary

Lecture 9: In Conclusion

Instructors

Amas Tenumah
Humanistic Customer Experience

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5 stars: 2 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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