Workplace Conflict Management

Workplace Conflict Management, available at $44.99, with 22 lectures.

You will learn about Tips for leaders to manage and prevent employee conflict How can you develop and implement conflict resolution policies and procedures in your organization Techniques for handling and resolving a client conflict productivity Avoiding conflict management can often cause conflict Leveraging conflict resolution skills for career growth This course is ideal for individuals who are Manager, employee,, consultant, companies, CEO, directors, businessmen, general public, student etc. It is particularly useful for Manager, employee,, consultant, companies, CEO, directors, businessmen, general public, student etc.

Enroll now: Workplace Conflict Management

Summary

Title: Workplace Conflict Management

Price: $44.99

Number of Lectures: 22

Number of Published Lectures: 22

Number of Curriculum Items: 22

Number of Published Curriculum Objects: 22

Original Price: $74.99

Quality Status: approved

Status: Live

What You Will Learn

Tips for leaders to manage and prevent employee conflict
How can you develop and implement conflict resolution policies and procedures in your organization
Techniques for handling and resolving a client conflict productivity
Avoiding conflict management can often cause conflict
Leveraging conflict resolution skills for career growth

Who Should Attend

Manager, employee,, consultant, companies, CEO, directors, businessmen, general public, student etc.

Target Audiences

Manager, employee,, consultant, companies, CEO, directors, businessmen, general public, student etc.

When mentoring young managers typically the most difficult skill to develop is dealing with conflict and having the conflict result in a positive outcome. Silent approval or conflict avoidance tends to contribute to employee conflict. but also intensifies the situation. These managers or leaders will either ignore the conflict or refuse to engage in the situation. managers being non-committal, withdrawn, ignoring or sidestepping the person or problem can execute avoidance. Rather than deal with the problem by evading or delaying the confrontation becomes a lose-lose situation for both parties. Although conflict management is a difficult skill to develop, it is essential that managers and leaders master the skill emotionally and professionally.

Only focusing on how a problem negatively impacted your team is the wrong way to approach resolving a conflict. Consider why the client is upset or disappointed in the relationship. Consider the implications for her team or even her job. Try to understand the motivations for the client being difficult. One way to create empathy in your team and the client’s is to prompt everyone to consider a hypothetical situation that allows people to disconnect emotionally from the situation and consider a different perspective. this can put people in a new mindset and make them more willing to work through an issue.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Common causes of conflict in the workplace

Lecture 3: Strategies to avoid conflict in the workplace

Lecture 4: Role of emotional intelligence in conflict resolution

Lecture 5: Conflict resolution in leadership

Lecture 6: Leveraging conflict resolution skills for career growth

Lecture 7: Key conflict resolution skills

Chapter 2: Tips For Leaders To Manage And Prevent Employee Conflict

Lecture 1: Avoid popularity contests

Lecture 2: Respond quickly to conflict

Lecture 3: Provide and receive consistent feedback

Lecture 4: Respect and try to understand differences

Chapter 3: Techniques For Handling And Resolving A Client Conflict Productivity

Lecture 1: Determine if the problem is worth discussing

Lecture 2: Use the right body language

Lecture 3: Allowed everyone to speak

Lecture 4: Refocus the client on the impact

Chapter 4: How To Develop And Implement Conflict Resolution Policies And Procedures

Lecture 1: Assess your current situation

Lecture 2: Define your objective and principles

Lecture 3: Design your policies and procedures

Lecture 4: Communicate and train your staff

Lecture 5: Implement and review your policies and procedures

Chapter 5: Important Conflict Management Areas

Lecture 1: Leadership conflict management and resolution skills

Lecture 2: Avoiding conflict management can often course conflict

Instructors

Eric Yeboah
MBA/ PGDip

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