Your Customer Service Toolbox: Best Practices for Beginners

Your Customer Service Toolbox: Best Practices for Beginners, available at $54.99, has an average rating of 4.71, with 15 lectures, based on 5911 reviews, and has 12224 subscribers.

You will learn about Discover the impact of your role in customer service Differentiate between customer service, customer experience, and internal customer service Use problem solving skills to resolve customer issues with ease Build better connections with your customers Model proper etiquette when interfacing with customers Explore how to delight and appreciate your customers Navigate difficult customers and turn them into forever fans Discover that customer service is just people helping people! This course is ideal for individuals who are The front line customer service agent who wants to excel at their job while making an impact providing exceptional customer support. or This course is geared towards students who are beginning their customer service journey and want to learn foundational best practices. It is particularly useful for The front line customer service agent who wants to excel at their job while making an impact providing exceptional customer support. or This course is geared towards students who are beginning their customer service journey and want to learn foundational best practices.

Enroll now: Your Customer Service Toolbox: Best Practices for Beginners

Summary

Title: Your Customer Service Toolbox: Best Practices for Beginners

Price: $54.99

Average Rating: 4.71

Number of Lectures: 15

Number of Published Lectures: 15

Number of Curriculum Items: 17

Number of Published Curriculum Objects: 17

Original Price: $22.99

Quality Status: approved

Status: Live

What You Will Learn

Discover the impact of your role in customer service
Differentiate between customer service, customer experience, and internal customer service
Use problem solving skills to resolve customer issues with ease
Build better connections with your customers
Model proper etiquette when interfacing with customers
Explore how to delight and appreciate your customers
Navigate difficult customers and turn them into forever fans
Discover that customer service is just people helping people!

Who Should Attend

The front line customer service agent who wants to excel at their job while making an impact providing exceptional customer support.
This course is geared towards students who are beginning their customer service journey and want to learn foundational best practices.

Target Audiences

The front line customer service agent who wants to excel at their job while making an impact providing exceptional customer support.
This course is geared towards students who are beginning their customer service journey and want to learn foundational best practices.

Are you a beginner customer service agent or are seeking a future role in customer service? This course will deliver actionable best practices and skills you need to be successful!

From turning the angriest of customers into forever fans, to delighting customers to the point where they sing you a song, to tough customers who end up falling in love and ask to marry you, this course will equip you with Your Customer Service Toolbox, full of unique yet realistic and actionable best practices that you can immediately apply to your role as a customer service agent.

In this course, you will:

Discover the impact of your role in customer service
Differentiate between customer service, customer experience, and internal customer service
Use problem solving skills to resolve customer issues with ease
Build better connections with your customers
Model proper etiquette when interfacing with customers
Explore how to delight and appreciate your customers
Navigate difficult customers and turn them into forever fans

Throughout this course, you’ll complete interactive activities like responding to difficult customer emails, delivering etiquette best practices to boost customer loyalty and the importance of empathy and putting yourself in the customer’s shoes.

Customer service is just people helping people. And, working with people can be tricky! Knowing the basics of how to knock customer’s socks off with awesome service can not only help you excel in your role with your company but it can make an impact on someone’s life.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Welcome!

Lecture 2: Activity: Customer Service Reflection

Chapter 2: What is Customer Service?

Lecture 1: A Simple Definition

Lecture 2: Customer Service vs. Customer Experience

Lecture 3: What is Internal Customer Service?

Chapter 3: Your Customer Service Toolbox

Lecture 1: Problem Solving Skills

Lecture 2: Activity: Problem Solving Skills

Lecture 3: Relationship Building Skills

Lecture 4: Activity: Unrobot Yourself

Chapter 4: Customer Service Best Practices

Lecture 1: Etiquette

Lecture 2: Using Personalization & Creativity to Appreciate Your Customers

Lecture 3: Activity: Customer Appreciation

Lecture 4: Navigating Difficult Customers

Lecture 5: Activity: Difficult Customers

Chapter 5: Wrap Up & Next Steps

Lecture 1: Actionable Steps

Instructors

Jenny Dempsey
Customer Experience Manager

Rating Distribution

1 stars: 35 votes
2 stars: 54 votes
3 stars: 472 votes
4 stars: 1806 votes
5 stars: 3540 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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