Build a Chatbot on Salesforce using Einstein Bots

Build a Chatbot on Salesforce using Einstein Bots, available at $74.99, has an average rating of 4.77, with 38 lectures, based on 534 reviews, and has 2908 subscribers.

You will learn about Build and deploy an Einstein Bot on the Salesforce platform Understand the fundamental concepts of building a NLP-powered chatbot Create basic dialog flows using declarative no-code configuration Learn how to extend out-of-the-box functions using simple Apex classes Use best practices for managing and optimizing your Bot Deploy your Bot on to your website or community This course is ideal for individuals who are Salesforce Developers looking to implement Einstein Bots in their org or SFDC Admins who want to understand Einstein Bots' features and ROI or Contact Center professionals who want to achieve greater efficiency and higher customer satisfaction using a chatbot on Salesforce It is particularly useful for Salesforce Developers looking to implement Einstein Bots in their org or SFDC Admins who want to understand Einstein Bots' features and ROI or Contact Center professionals who want to achieve greater efficiency and higher customer satisfaction using a chatbot on Salesforce.

Enroll now: Build a Chatbot on Salesforce using Einstein Bots

Summary

Title: Build a Chatbot on Salesforce using Einstein Bots

Price: $74.99

Average Rating: 4.77

Number of Lectures: 38

Number of Published Lectures: 38

Number of Curriculum Items: 38

Number of Published Curriculum Objects: 38

Original Price: $39.99

Quality Status: approved

Status: Live

What You Will Learn

Build and deploy an Einstein Bot on the Salesforce platform
Understand the fundamental concepts of building a NLP-powered chatbot
Create basic dialog flows using declarative no-code configuration
Learn how to extend out-of-the-box functions using simple Apex classes
Use best practices for managing and optimizing your Bot
Deploy your Bot on to your website or community

Who Should Attend

Salesforce Developers looking to implement Einstein Bots in their org
SFDC Admins who want to understand Einstein Bots' features and ROI
Contact Center professionals who want to achieve greater efficiency and higher customer satisfaction using a chatbot on Salesforce

Target Audiences

Salesforce Developers looking to implement Einstein Bots in their org
SFDC Admins who want to understand Einstein Bots' features and ROI
Contact Center professionals who want to achieve greater efficiency and higher customer satisfaction using a chatbot on Salesforce

This course will teach you how to build chatbots directly on the Salesforce Platform using Einstein Bots. The Einstein Bot Builder provides a very easy to use graphical interface to create a full-fledged bot in a matter of just a few hours. This course focuses on setting up a basic chatbot to meet the needs of a small business looking to increase deflection and self-service in the contact center.

You will learn the following:

How to set up and prepare your org for Einstein Bots
How to teach your bot to answer basic customer FAQs
Add Natural Language Processing (NLP) to have your bot deeply understand what your users are saying
Incorporate Flows and Apex Code to execute custom business logic within Salesforce
Strategies to maintain and optimize your bot as it scales
And much more…

You do not need to know how to write Apex for this course, as it is focused on using no-code declarative solutions to get your bot off the ground. With Einstein Bots, you can tap into all of the existing objects and data you have in your org without any third party integrations. It’s time to take your contact center into the 21st century with Einstein Bots!

This course uses a free developer edition org to develop in. Your company’s org may require additional licensing to enable Einstein Bots within your production org. Contact your Salesforce AE for more information on licensing terms.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Chapter 2: Setting Up Your Org

Lecture 1: Signing Up For a Developer Edition Org

Lecture 2: Enabling Chat in your org

Lecture 3: Enabling Einstein Features in your org

Lecture 4: Enable Einstein Bots in your org

Lecture 5: Set Up Omni-Channel Routing

Lecture 6: Create an Omni-Channel Queue

Lecture 7: Create a Chat Button

Lecture 8: Create a Site for your Bot

Lecture 9: Create a Chat Deployment

Lecture 10: Create an Embedded Service

Chapter 3: Getting Started with the Bot Builder

Lecture 1: Creating your first Bot

Lecture 2: Note about Summer '22 updates to the Einstein Bot Builder

Lecture 3: Intro Walkthrough: Dialogs

Lecture 4: Intro Walkthrough: Bot Overview

Lecture 5: Intro Walkthrough: Entities and Variables

Lecture 6: Intro Walkthrough: Performance and Model Management

Lecture 7: Identifying Bot Intents and Use Cases

Chapter 4: Add Customer FAQs to your Bot

Lecture 1: Creating your first FAQ responses

Lecture 2: Adding FAQs to the main menu

Chapter 5: Use NLP to understand your users

Lecture 1: Add "Exact Match" NLP to the Bot

Lecture 2: Create an Intent Set for Einstein ML NLP

Lecture 3: Use Intent Sets for Deeper Understanding

Chapter 6: Use Flows inside your Bot

Lecture 1: Setting up Case creation dialogs

Lecture 2: Creating a Flow to insert Cases

Lecture 3: Invoke a Flow from the Bot

Lecture 4: Understanding Einstein Bot Permissions

Chapter 7: Advanced Topic: Use Apex Code with your Bot

Lecture 1: Get your Bot ready to use Apex

Lecture 2: Writing an InvocableMethod Apex Class

Lecture 3: Call the Apex Class from your Bot

Lecture 4: Testing and Troubleshooting your Bot

Chapter 8: Deploying your Einstein Bot

Lecture 1: Adding your Bot to a Community (Digital Experience Site)

Lecture 2: Embedding your Bot on an External Website

Chapter 9: Maintain and Optimize your Bot

Lecture 1: Optimize your Language Model

Lecture 2: Tips for Salesforce Component Deployments

Lecture 3: Bonus Lecture: Transfer to Live Agents

Lecture 4: Bonus Lecture: Use Knowledge Article Answers

Chapter 10: Conclusion

Lecture 1: Thank you

Instructors

Mike Curry
Certified Technical Architect

Rating Distribution

1 stars: 1 votes
2 stars: 5 votes
3 stars: 37 votes
4 stars: 156 votes
5 stars: 335 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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