ServiceNow IT Operations Management
ServiceNow IT Operations Management, available at $34.99, has an average rating of 3.35, with 32 lectures, based on 265 reviews, and has 1472 subscribers.
You will learn about Practical guide to setting up each ServiceNow ITOM feature Install and configure any required application or plugin Integrate with other provider services as deemed appropriate Explore orchestration capabilities and how to analyze data Learn about the ServiceNow graphical interface Integrate with other applications within ServiceNow Covers fundamentals and advanced concepts Best practices and advanced features This course is ideal for individuals who are This video course is aimed at system administrators, IT operations, and IT managers who plan to implement ServiceNow IT Operations Management for their organization. It is particularly useful for This video course is aimed at system administrators, IT operations, and IT managers who plan to implement ServiceNow IT Operations Management for their organization.
Enroll now: ServiceNow IT Operations Management
Summary
Title: ServiceNow IT Operations Management
Price: $34.99
Average Rating: 3.35
Number of Lectures: 32
Number of Published Lectures: 32
Number of Curriculum Items: 32
Number of Published Curriculum Objects: 32
Original Price: $109.99
Quality Status: approved
Status: Live
What You Will Learn
- Practical guide to setting up each ServiceNow ITOM feature
- Install and configure any required application or plugin
- Integrate with other provider services as deemed appropriate
- Explore orchestration capabilities and how to analyze data
- Learn about the ServiceNow graphical interface
- Integrate with other applications within ServiceNow
- Covers fundamentals and advanced concepts
- Best practices and advanced features
Who Should Attend
- This video course is aimed at system administrators, IT operations, and IT managers who plan to implement ServiceNow IT Operations Management for their organization.
Target Audiences
- This video course is aimed at system administrators, IT operations, and IT managers who plan to implement ServiceNow IT Operations Management for their organization.
ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service level visibility and automation.
This video course is a comprehensive guide based on the Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on the internal IT process. It takes a service-centric approach to operations management and consolidates all your resource data into a single-system IT record. You will learn about discovery, orchestration, and MID server and cloud management, helping you take full advantage of ServiceNow IT operation management to improve the quality of service and increase service availability.
By the end of the course, you will be able to achieve improved service availability, the immediate visibility of vital business services, and much more, all from the convenience of your single screen.
This course uses OS 2003, 2008, and 2012, while not the latest version available, it provides relevant and informative content for legacy users OS.
About The Author
Ajaykumar Guggilla is the holder of a Masters in computer applications and is certified as a Project Management Professional (PMP), Information Technology, and Infrastructure Library (ITIL) Expert, Microsoft Certified Professional, PRINCE2, and ServiceNow administrator. Ajay has 19 years’ experience in the IT industry. Ajay started his career as a hardcore programmer and evolved to take on many positions at reputable organizations, including Cognizant, PwC, and Sathyam. Ajay has diversified his experience to include IT service delivery, IT infrastructure, enterprise systems, improving quality and maturity, CRM solutions, adopting service management solutions, SAP support, data center migrations, IT Service Management (ITSM)/ITIL, and ServiceNow solutions.
His experience from previous job roles extends to the program manager, IT architect, process owner, process lead, director, project manager, engagement manager, process manager, reporting champion, and global production roles. Ajay has worked with fortune customers in oil and gas, chemicals, automobiles and parts, healthcare, retail, media, travel and leisure, insurance, telecommunications, banks, media and entertainment, insurance, financial services, technology, and intergovernmental organizations.
His knowledge has helped many organizations in numerous ways, including defining their strategy, streamlining the service management process, optimizing cost, adhering to compliance requirements, increasing customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more.
Ajay started working with ServiceNow five years back. He has worked on different engagements in helping organizations select their service management tool, has managed ServiceNow programs, has solutioned, architected, and handled end-to-end implementations, and performed process automation and version migrations. He is passionate about working on ServiceNow and loves the product, which led him to write this book on ITOM to help individuals and organizations improve their operational excellence by implementing ITOM capabilities.
Course Curriculum
Chapter 1: Introduction to IT Operations Management in ServiceNow
Lecture 1: The Course Overview
Lecture 2: ServiceNow ITOM Overview
Lecture 3: Dependency Views and Cloud Management
Lecture 4: Discovery and Credentials
Lecture 5: MID Server
Lecture 6: Orchestration
Lecture 7: Service Mapping and Event Management
Chapter 2: MID Server Essentials
Lecture 1: MID Server Architecture
Lecture 2: MID Server Configuration and Setup
Lecture 3: MID Server Installation
Lecture 4: Important MID Server Connection Parameters
Chapter 3: Configuration Management Using ServiceNow Discovery
Lecture 1: Configuring Discovery
Lecture 2: Discovery Credentials Setup
Lecture 3: Probes and Sensors
Chapter 4: Creating and Managing Dependency Views
Lecture 1: Dependency Views
Lecture 2: Creating a New Map Indicator
Lecture 3: Saving or Loading Dependency Map Views
Chapter 5: Cloud Management
Lecture 1: Exploring Integration with Different Cloud Providers
Lecture 2: Configuring Amazon AWS Cloud
Lecture 3: Discover and View AWS Resources
Lecture 4: Integrating the Service Catalogs with Cloud Provisioning
Chapter 6: Automation Using ServiceNow Orchestration
Lecture 1: Activating the Plugin from a Developer Instance
Lecture 2: Active Directory Orchestration
Lecture 3: Creating a Service Catalog Using Orchestration Workflow
Chapter 7: Exploring Service Mapping
Lecture 1: Activating the Service Mapping Plugin
Lecture 2: Business Service Population
Lecture 3: Customizing Service Mapping
Chapter 8: Monitoring Using Event Management
Lecture 1: Setting and Configuring Event Management
Lecture 2: Event Sources and Properties Setup
Lecture 3: Configuring a Connector Instance
Lecture 4: Event Mapping Rules and Filters
Lecture 5: Creating Event Field Mappings
Instructors
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Packt Publishing
Tech Knowledge in Motion
Rating Distribution
- 1 stars: 36 votes
- 2 stars: 34 votes
- 3 stars: 70 votes
- 4 stars: 75 votes
- 5 stars: 50 votes
Frequently Asked Questions
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