NHS Complaint Standards: Summary of expectations

NHS Complaint Standards: Summary of expectations, available at Free, has an average rating of 4.44, with 23 lectures, based on 8 reviews, and has 610 subscribers.

You will learn about Students will learn about the NHS Complaint Standards: Summary of expectations which are currently being tested in pilot sites during 2021 and will be refined and introduced across the NHS in 2022. empower yourself with knowledge This course is ideal for individuals who are Students who are interested in health and social care, students who are employed in health and social care, those who have caring duties for a loved family member will benefit from the valuable information in this course. or Students with vulnerable loved ones who require continued care It is particularly useful for Students who are interested in health and social care, students who are employed in health and social care, those who have caring duties for a loved family member will benefit from the valuable information in this course. or Students with vulnerable loved ones who require continued care.

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Summary

Title: NHS Complaint Standards: Summary of expectations

Price: Free

Average Rating: 4.44

Number of Lectures: 23

Number of Published Lectures: 23

Number of Curriculum Items: 23

Number of Published Curriculum Objects: 23

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Students will learn about the NHS Complaint Standards:
Summary of expectations which are currently being tested in pilot sites during 2021
and will be refined and introduced across the NHS in 2022.
empower yourself with knowledge

Who Should Attend

Students who are interested in health and social care, students who are employed in health and social care, those who have caring duties for a loved family member will benefit from the valuable information in this course.
Students with vulnerable loved ones who require continued care

Target Audiences

Students who are interested in health and social care, students who are employed in health and social care, those who have caring duties for a loved family member will benefit from the valuable information in this course.
Students with vulnerable loved ones who require continued care

NHS Complaint Standards: Summary of expectations

Knowledge empowers the people, public, health and social care professionals, with up to date information about the systems at play we can engage fully and confidently in the services offered and provided to patients in the care of the NHS or private healthcare sector where NHS funded services have been sought.

Hi welcome to this short course that looks at The NHS Complaints standards that are currently being tested across UK NHS sites. This short, free course follows on from The NHS Constitution, also a free course which shares verbatim information to empower the people and public service practitioners.

As I am updating my own knowledge and understanding of the health and social care systems in the United Kingdom I felt I would share what I am learning with students. The intention is to bring this information to everyone so they can know of the changes taking place, which at times are such a dramatic speed, that it is hard to keep up. I hope this course will fulfil my intention of empowering you with knowledge. For those who are working in the health and social care professions this free, short course is easy to play and listen to and can support updating your continued professional development. For patients who access the NHS services this information can support you to know what to expect and what you can do should things go wrong.

There is one section, with several short, lessons, delivered in voice over still image – with verbatim recorded information. There are also dialogue boxes placed after the recordings with verbatim information within. There is also the link to the information so you can locate it directly. The topics covered directly are:

Contents
Why we need the Complaint Standards
Benefits of the Complaint Standards
Complaint Standards at a glance
Promoting a just and learning culture
Welcoming complaints in a positive way
Giving fair and accountable responses
Being thorough and fair
Other NHS complaint handling requirements
Complaint Standards: Partner organisations
Definitions

Enrolment is free, you have lifetime and unlimited access to the recordings and you are encouraged to share with others. Please note that though the NHS is owned by The People, the NHS retains the copyright to the information, though I retain the copyright of my recordings.

Let’s continue…

Course Curriculum

Chapter 1: Introduction

Lecture 1: 0

Lecture 2: Introduction

Lecture 3: Introduction

Lecture 4: 2

Lecture 5: 2

Lecture 6: 3

Lecture 7: 3

Lecture 8: 4

Lecture 9: 4

Lecture 10: 5

Lecture 11: 5

Lecture 12: 6

Lecture 13: 6

Lecture 14: 7

Lecture 15: 7

Lecture 16: 8

Lecture 17: 8

Lecture 18: 9

Lecture 19: 9

Lecture 20: 10

Lecture 21: 10

Lecture 22: 11

Lecture 23: 11

Instructors

Deborah Casey
Being Well Naturally

Rating Distribution

1 stars: 0 votes
2 stars: 1 votes
3 stars: 0 votes
4 stars: 2 votes
5 stars: 5 votes

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