Build Complete Free Call Center Asterisk Issabel VoIP.

Build Complete Free Call Center Asterisk Issabel VoIP., available at Free, has an average rating of 4.3, with 48 lectures, based on 624 reviews, and has 11140 subscribers.

You will learn about Start exciting career in high demanding call center industry Learn to configure complete standard commercial call center based on Open Source Technologies. Take your business to the next level by installing call center by yourself. Implement Inbound Outbound Campaigns. integrate your business CRM application with call center. Use Predictive Dialer load CSV list of customers and broadcast calls. Trigger Incoming POP screen with customer name and details. Understand the Issabel Call Center Reports Explore the Supervisor level Features This course is ideal for individuals who are This course is meant for intermediate users of Issabel Unified Communication IP Telephony Software and want to use the free call center module. or Any business that needs to implement free open source call center. or Unlock the full potential of free open source call center software. It is particularly useful for This course is meant for intermediate users of Issabel Unified Communication IP Telephony Software and want to use the free call center module. or Any business that needs to implement free open source call center. or Unlock the full potential of free open source call center software.

Enroll now: Build Complete Free Call Center Asterisk Issabel VoIP.

Summary

Title: Build Complete Free Call Center Asterisk Issabel VoIP.

Price: Free

Average Rating: 4.3

Number of Lectures: 48

Number of Published Lectures: 48

Number of Curriculum Items: 48

Number of Published Curriculum Objects: 48

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

Start exciting career in high demanding call center industry
Learn to configure complete standard commercial call center based on Open Source Technologies.
Take your business to the next level by installing call center by yourself.
Implement Inbound Outbound Campaigns.
integrate your business CRM application with call center.
Use Predictive Dialer load CSV list of customers and broadcast calls.
Trigger Incoming POP screen with customer name and details.
Understand the Issabel Call Center Reports
Explore the Supervisor level Features

Who Should Attend

This course is meant for intermediate users of Issabel Unified Communication IP Telephony Software and want to use the free call center module.
Any business that needs to implement free open source call center.
Unlock the full potential of free open source call center software.

Target Audiences

This course is meant for intermediate users of Issabel Unified Communication IP Telephony Software and want to use the free call center module.
Any business that needs to implement free open source call center.
Unlock the full potential of free open source call center software.

The course focus on to build full features inbound & outbound call center from novice to a paid professional using open source VoIP platform such as Issabel.

You will be able to confidently deploy Issabel free call center module and will learn to build inbound call campaign integrated with web forms or custom pop up CRM page that trigger on answer calls.

In Outbound Call campaign you will be able to take full advantage of using the Issabel free Predictive dialer by loading CSV data.

The course starts with call center concepts and definitions that include call center types, core components and roles for call center operation.

Further course is designed with real and practical approach using screen cast. That help you to

· Install & configure the Issabel Call Center module.
· Users & Roles creation for Call Center.
· Agent’s Creation
· Agent’s Breaks & Pauses.�
· Call Services Queues & related configurations for call Queues.
· Data Input Web Forms.
· Custom Web Page or CRM pop up page Integration.
· Inbound Integrated Call Campaign
· Outbound Automated Predictive dialer loaded with CSV data.
· Real time dashboard and live wallboard
· Supervisory features and call recording.
· Call Center statistical reports for analysis.

Want to deploy call center in your business or want to start industry demanding call center solutions and services for your customers.

Then off course this course is for you.�

Course Curriculum

Chapter 1: Call Center Concepts & Definitions.

Lecture 1: Course Introduction

Lecture 2: Instructor Message

Lecture 3: Call Center Concepts

Lecture 4: Types of Call Center

Lecture 5: Call Center Components

Lecture 6: Roles in Call Center

Lecture 7: Call Center Analysis & Planning for the Business.

Chapter 2: Getting Started – Call Center Core Configurations.

Lecture 1: Installing & Configuring Issabel Call Center Add on.

Lecture 2: Convert Issabel Web GUI Theme to Elastix Classic Theme.

Lecture 3: Creating Call Center Roles & Users in Issabel.

Lecture 4: Creating Agents

Lecture 5: Configuring Agent Callback Login.

Lecture 6: Creating Agents Break

Lecture 7: Creating Call Services Queues – Heart of Every Call Center.

Lecture 8: Agent's Script

Lecture 9: Creating Forms – Data Input During Live Call

Lecture 10: Creating Custom Web Page to Pop Up with Call

Lecture 11: Creating the Customer Phones Contacts List.

Chapter 3: Inbound Call Campaign.

Lecture 1: Building Inbound Call Campaign

Lecture 2: Agent Console – Overview

Lecture 3: Agent Console – Call Back Login.

Lecture 4: Putting all together: Testing Inbound Call Campaign with live agent console.

Chapter 4: Outbound Call Campaign

Lecture 1: Automated Outbound Predictive Dialer Concept

Lecture 2: Building Outgoing Call Campaign

Lecture 3: Creating the CSV File for the Outbound Predictive Dialer

Lecture 4: Putting all together: Testing Outgoing Call Campaign with live agent console

Chapter 5: Reports & Statistics

Lecture 1: Elastix Call Center Reports Overview

Lecture 2: Agent Break Report

Lecture 3: Calls Detail Report

Lecture 4: Calls Per Hour Report

Lecture 5: Calls Per Agent Report

Lecture 6: Hold Time Report

Lecture 7: Agent's Login Logout Report

Lecture 8: Inbound Calls Success Report

Lecture 9: Graphical Report Calls Per Hour

Lecture 10: Agent Information Report

Lecture 11: Trunk Used Per Hour Report

Chapter 6: Realtime Dashboard & Live Wallboard

Lecture 1: Issabel CallCenter Real Time Dashboard & Wall Board

Lecture 2: Agent Monitoring Report

Lecture 3: Incoming Calls Monitoring Report

Lecture 4: Campaign Monitoring

Chapter 7: Supervisor Level Functions & Features for Quality Assurance.

Lecture 1: Supervisor Activities

Lecture 2: Call Recording – Listening & Downloading

Lecture 3: Call Barging – Intercepting Call Between Agent & Caller.

Lecture 4: Course Conclusion

Lecture 5: BONUS Lecture!!!

Lecture 6: Call Center Resources

Lecture 7: Elastix to Issabel Migration Manual.

Instructors

Numan Khan
16+ years Experience in Information & Communication Tech.

Rating Distribution

1 stars: 11 votes
2 stars: 19 votes
3 stars: 100 votes
4 stars: 221 votes
5 stars: 273 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

Menu