Implement ISO 20000-1:2018 Step By Step With Templates
Implement ISO 20000-1:2018 Step By Step With Templates, available at $44.99, has an average rating of 5, with 42 lectures, based on 3 reviews, and has 237 subscribers.
You will learn about Understand ISO 20000 standards and their application in IT service management. Create an effective Service Management System (SMS) policy aligned with organizational goals. Implement and maintain key SMS processes like incident, change, and problem management. Ensure compliance with regulatory requirements and industry standards within the SMS framework. Improve service quality and customer satisfaction through effective service management practices. Define clear roles and responsibilities for structured and efficient SMS implementation. This course is ideal for individuals who are IT professionals seeking to deepen their understanding of service management or Service managers aiming to enhance service delivery standards or Team leaders responsible for IT service operations or Individuals preparing for ISO 20000 certification or Beginners in IT service management It is particularly useful for IT professionals seeking to deepen their understanding of service management or Service managers aiming to enhance service delivery standards or Team leaders responsible for IT service operations or Individuals preparing for ISO 20000 certification or Beginners in IT service management.
Enroll now: Implement ISO 20000-1:2018 Step By Step With Templates
Summary
Title: Implement ISO 20000-1:2018 Step By Step With Templates
Price: $44.99
Average Rating: 5
Number of Lectures: 42
Number of Published Lectures: 42
Number of Curriculum Items: 42
Number of Published Curriculum Objects: 42
Original Price: $19.99
Quality Status: approved
Status: Live
What You Will Learn
- Understand ISO 20000 standards and their application in IT service management.
- Create an effective Service Management System (SMS) policy aligned with organizational goals.
- Implement and maintain key SMS processes like incident, change, and problem management.
- Ensure compliance with regulatory requirements and industry standards within the SMS framework.
- Improve service quality and customer satisfaction through effective service management practices.
- Define clear roles and responsibilities for structured and efficient SMS implementation.
Who Should Attend
- IT professionals seeking to deepen their understanding of service management
- Service managers aiming to enhance service delivery standards
- Team leaders responsible for IT service operations
- Individuals preparing for ISO 20000 certification
- Beginners in IT service management
Target Audiences
- IT professionals seeking to deepen their understanding of service management
- Service managers aiming to enhance service delivery standards
- Team leaders responsible for IT service operations
- Individuals preparing for ISO 20000 certification
- Beginners in IT service management
Master ISO 20000-1:2018 Implementation Step-by-Step with Practical Templates and Expert Guidance
Welcome to our comprehensive course designed to empower you with the skills and tools needed to implement ISO 20000-1:2018 seamlessly within your organization. Whether you’re new to IT service management or looking to refine your current practices, this course provides a structured approach to aligning with international standards.
Throughout this course, you’ll explore the fundamental principles of ISO 20000-1:2018, gaining a deep understanding of how to establish and optimize your Service Management System (SMS). From crafting a robust SMS policy that aligns with your organization’s strategic goals to conducting internal audits and continual service improvement, each module is crafted to enhance your proficiency.
Our practical, hands-on approach includes customizable templates and real-world examples to guide you through every phase of implementation. You’ll learn essential techniques for managing service delivery, ensuring compliance with regulatory frameworks such as GDPR and HIPAA, and fostering a culture of service excellence within your team.
By the course’s conclusion, you’ll be equipped not only to lead ISO 20000-1:2018 projects but also to drive tangible improvements in service quality and operational efficiency. Whether you’re a manager, consultant, or IT professional, this course empowers you to elevate your organization’s service management standards, enhance customer satisfaction, and achieve business excellence.
Join us on this journey to transform your service delivery capabilities and become a catalyst for positive change within your organization.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Introduction
Lecture 2: About the ISO 20000-1 2018 Standard
Lecture 3: Our Use Case – TechFusion Solutions
Chapter 2: Implementation Steps (1 to 7)
Lecture 1: Step 1 – Obtain Management Support
Lecture 2: Step 2 – Define the Scope of the SMS
Lecture 3: Step 3 – Write the SMS Policy
Lecture 4: Step 4 – Define Roles for SMS Implementation
Lecture 5: Step 5 – Perform Assessment and Gap Analysis
Lecture 6: Step 6 – Establish the Project
Lecture 7: Step 7: Implement Support Procedures
Chapter 3: Step 8: Generate Process and Function Documentation
Lecture 1: Step 8: Generate Process and Function Documentation
Lecture 2: Service Level Management
Lecture 3: Service Reporting
Lecture 4: Service Continuity and Availability Management
Lecture 5: Capacity Management
Lecture 6: Information Security Management
Lecture 7: Budgeting and Accounting for Services
Lecture 8: Service Portfolio Management
Lecture 9: Demand Management
Lecture 10: Supplier Management
Lecture 11: Incident Management
Lecture 12: Problem Management
Lecture 13: Configuration Management
Lecture 14: Change Management
Lecture 15: Release and Deployment Management
Lecture 16: Service Validation and Testing
Lecture 17: Knowledge Management
Lecture 18: Request Fulfillment
Lecture 19: Service Catalog Management
Lecture 20: Event Management
Lecture 21: Access Management
Chapter 4: Implementation Steps
Lecture 1: Step 9 – Implement Processes and or Functions
Lecture 2: Step 10 – Perform Training and Awareness Programs
Lecture 3: Step 11 – Operate the SMS
Lecture 4: Step 12 – Implement the Continual Service Improvement (CSI) Process
Lecture 5: Step 13 – Conduct Internal Audit
Lecture 6: Step 14 – Management Review
Lecture 7: Step 15 – Certification Preparation
Lecture 8: Step 16 – Stage 1 & 2 Certification Audit
Lecture 9: Step 17 – Achieve Certification
Lecture 10: Step 18 – Maintain Certification
Chapter 5: Conclusion
Lecture 1: Conclusion
Instructors
-
Dr. Amar Massoud
Specialized in IT certfication trainings
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- 5 stars: 3 votes
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