Introduction to SAP ISU/CCS

Introduction to SAP ISU/CCS, available at $19.99, has an average rating of 3.35, with 11 lectures, based on 27 reviews, and has 99 subscribers.

You will learn about Explore the benefits of implementing IS-U/CCS with SAP CRM Define SAP IS-U/CCS and how it is integrated in the SAP environment Identify the various integration components of the SAP Utilities solution Become familiar with the various IS-U/CCS business processes Define the IS-U Technical and Master Data This course is ideal for individuals who are Those who are interested in a career in the utilities industry utilizing SAP IS-U/CCS or End-users who work in the utilities industry that will be implementing SAP IS-U/CCS or Anyone interested in gaining more knowledge in another SAP module It is particularly useful for Those who are interested in a career in the utilities industry utilizing SAP IS-U/CCS or End-users who work in the utilities industry that will be implementing SAP IS-U/CCS or Anyone interested in gaining more knowledge in another SAP module.

Enroll now: Introduction to SAP ISU/CCS

Summary

Title: Introduction to SAP ISU/CCS

Price: $19.99

Average Rating: 3.35

Number of Lectures: 11

Number of Published Lectures: 11

Number of Curriculum Items: 11

Number of Published Curriculum Objects: 11

Original Price: $19.99

Quality Status: approved

Status: Live

What You Will Learn

Explore the benefits of implementing IS-U/CCS with SAP CRM
Define SAP IS-U/CCS and how it is integrated in the SAP environment
Identify the various integration components of the SAP Utilities solution
Become familiar with the various IS-U/CCS business processes
Define the IS-U Technical and Master Data

Who Should Attend

Those who are interested in a career in the utilities industry utilizing SAP IS-U/CCS
End-users who work in the utilities industry that will be implementing SAP IS-U/CCS
Anyone interested in gaining more knowledge in another SAP module

Target Audiences

Those who are interested in a career in the utilities industry utilizing SAP IS-U/CCS
End-users who work in the utilities industry that will be implementing SAP IS-U/CCS
Anyone interested in gaining more knowledge in another SAP module

SAP Utilities is a process-oriented sales and information system that supports all services provided by utilities and waste disposal companies. Learn how this solution is integrated with SAP ERP and ECC while providing specific industry customer support, business processes, and master data. Students can expect to gain an overview of the business processes that can be mapped using SAP for Utilities Customer Care Service (“CCS”).

Course Curriculum

Chapter 1: Introduction

Lecture 1: Introduction

Lecture 2: Overview of SAP ISU/CCS

Lecture 3: How is CRM used with IS-U?

Lecture 4: IS-U/CCS Business Processes

Chapter 2: Integration Points

Lecture 1: Integration with SAP ERP

Lecture 2: The Customer Interaction Center

Chapter 3: Master Data

Lecture 1: Master Data Overview

Lecture 2: A Look at Technical Master Data

Lecture 3: A look at Business Master Data

Chapter 4: Work Management

Lecture 1: A Quick Look at Work Orders

Chapter 5: Conclusion

Lecture 1: Conclusion

Instructors

Camille Barnes
SAP IS-U/CCS Consultant & Authorized SAP Reseller

Rating Distribution

1 stars: 6 votes
2 stars: 3 votes
3 stars: 8 votes
4 stars: 6 votes
5 stars: 4 votes

Frequently Asked Questions

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You can view and review the lecture materials indefinitely, like an on-demand channel.

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Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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