Introduction to Service Management with ITIL 4
Introduction to Service Management with ITIL 4, available at $139.99, has an average rating of 4.49, with 24 lectures, 6 quizzes, based on 76735 reviews, and has 197505 subscribers.
You will learn about Describing the ITIL framework Understanding real-world examples Applying ITIL 4 to your organization Discuss ITIL 4 concepts with confidence This course is ideal for individuals who are Students who require a basic understanding of the ITIL framework or Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations or IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement or Anyone who has an interest in the ITIL framework It is particularly useful for Students who require a basic understanding of the ITIL framework or Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations or IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement or Anyone who has an interest in the ITIL framework.
Enroll now: Introduction to Service Management with ITIL 4
Summary
Title: Introduction to Service Management with ITIL 4
Price: $139.99
Average Rating: 4.49
Number of Lectures: 24
Number of Quizzes: 6
Number of Published Lectures: 24
Number of Published Quizzes: 6
Number of Curriculum Items: 30
Number of Published Curriculum Objects: 30
Original Price: $39.99
Quality Status: approved
Status: Live
What You Will Learn
- Describing the ITIL framework
- Understanding real-world examples
- Applying ITIL 4 to your organization
- Discuss ITIL 4 concepts with confidence
Who Should Attend
- Students who require a basic understanding of the ITIL framework
- Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
- IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement
- Anyone who has an interest in the ITIL framework
Target Audiences
- Students who require a basic understanding of the ITIL framework
- Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
- IT professionals or others working within an organization that utilizes ITIL and who need understand the framework to contribute to an ongoing service improvement
- Anyone who has an interest in the ITIL framework
IT Service Management helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The ITIL® framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
This course provides an introduction to service management and covers the core concepts of creating value, service offerings, service relationships, achieving outcomes, managing costs, mitigating risks, and measuring the utility and warranty of a given service.
As a free bonus, there is also a complete section of the course dedicated to the new ITIL 4 Foundation certification exam, which is the entry-level certificationin the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.
Please note, this course is NOT a complete textbook replacement and DOES NOT cover the entire ITIL 4 Foundation exam objectives in-depth. This course is designed to introduce you to the concepts of service management and one ITSM best practice framework in order for you to determine if studying for the ITIL 4 Foundation certification is right for you.
Upon completion of this course, you will earn 2 CEUs towards the renewal of your CompTIA A+, Network+, Security+, Linux+, Cloud+, PenTest+, CySA+, or CASP+ certifications.
The course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.
Course Curriculum
Chapter 1: Introduction
Lecture 1: Welcome
Lecture 2: Download the Study Guide
Lecture 3: 4th Industrial Revolution
Lecture 4: Service Organizations
Chapter 2: Service Management
Lecture 1: Service Management
Lecture 2: Value
Lecture 3: Organizations and People
Lecture 4: Services and Products
Lecture 5: Service Offerings
Lecture 6: Service Relationships
Lecture 7: Outcomes
Lecture 8: Costs
Lecture 9: Risks
Lecture 10: Utility and Warranty
Chapter 3: The Basics of ITIL 4 (BONUS SECTION)
Lecture 1: Four Dimensions of Service Management
Lecture 2: Service Value System
Lecture 3: Guiding Principles
Lecture 4: Service Value Chain
Lecture 5: Continual Improvement
Lecture 6: The 34 Practices
Lecture 7: Putting It All Together
Chapter 4: Practice Exam
Lecture 1: ITIL 4 Foundation Exam
Chapter 5: Conclusion
Lecture 1: ITIL Certification Path
Lecture 2: BONUS: Conclusion
Instructors
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Jason Dion • 1.8 Million+ Enrollments Worldwide
CISSP, CEH, Pentest+, CySA+, Sec+, Net+, A+, PRINCE2, ITIL -
Dion Training Solutions • ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management -
Dion Training Solutions • ATO for ITIL & PRINCE2
Courses in IT Ops, Cyber Security, and Project Management
Rating Distribution
- 1 stars: 403 votes
- 2 stars: 899 votes
- 3 stars: 8115 votes
- 4 stars: 30864 votes
- 5 stars: 36454 votes
Frequently Asked Questions
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