IT Infrastructure (Level 3) Technical Support – Crash Course
IT Infrastructure (Level 3) Technical Support – Crash Course, available at $19.99, has an average rating of 3.8, with 17 lectures, based on 27 reviews, and has 4228 subscribers.
You will learn about Day in the life of an infrastructure technician An overview of hypervisors and their function Introduction to virtual switches – how they tie into hypervisors, etc Incident management fundamentals – managing incidents Recovery Point Objectives (RPOs) and Recovery Time Objectives (RPOs) Data protection fundamentals Backup types – incremental, differential, full and synthetic full SAN Storage Overview – basics of storage area networks Overview of the most common RAID levels used for backup purposes – RAID0, RAID1, RAID5 and RAID6 This course is ideal for individuals who are 2nd line desktop support technicians looking to move upto 3rd level infrastructure support It is particularly useful for 2nd line desktop support technicians looking to move upto 3rd level infrastructure support.
Enroll now: IT Infrastructure (Level 3) Technical Support – Crash Course
Summary
Title: IT Infrastructure (Level 3) Technical Support – Crash Course
Price: $19.99
Average Rating: 3.8
Number of Lectures: 17
Number of Published Lectures: 17
Number of Curriculum Items: 17
Number of Published Curriculum Objects: 17
Original Price: £19.99
Quality Status: approved
Status: Live
What You Will Learn
- Day in the life of an infrastructure technician
- An overview of hypervisors and their function
- Introduction to virtual switches – how they tie into hypervisors, etc
- Incident management fundamentals – managing incidents
- Recovery Point Objectives (RPOs) and Recovery Time Objectives (RPOs)
- Data protection fundamentals
- Backup types – incremental, differential, full and synthetic full
- SAN Storage Overview – basics of storage area networks
- Overview of the most common RAID levels used for backup purposes – RAID0, RAID1, RAID5 and RAID6
Who Should Attend
- 2nd line desktop support technicians looking to move upto 3rd level infrastructure support
Target Audiences
- 2nd line desktop support technicians looking to move upto 3rd level infrastructure support
Over this course, you’ll learn everything you need to know to be able to move up from 2nd line desktop support to 3rd line infrastructure support. Note that this does assume knowledge of some basic IT fundamentals, which in most cases would have been gained whilst at 1st line technician level.
Whilst this will, of course, vary between different organisations, this is based on my own experiences of some of the key things that can go a long way to making that move, along with becoming as familiar as possible with your organisation’s processes, I wish you all the best of success in your career.
* Brief introduction to the course and the contents
* Day in the life of an infrastructure technician
* An overview of hypervisors and their function
* Introduction to virtual switches – how they tie into hypervisors, etc
* Incident management fundamentals – managing incidents
* Recovery Point Objectives (RPOs) and Recovery Time Objectives (RPOs)
* Escalation processes – when to escalate an issue to a higher level of the support process
* Threat monitoring – identifying threats
* REPADMIN and DCDIAG utility overview
* SYSVOL folder basics – replication overview
* Data protection fundamentals
* Backup types – incremental, differential, full and synthetic full
* SAN Storage Overview – basics of storage area networks
* Overview of the most common RAID levels used for backup purposes – RAID0, RAID1, RAID5 and RAID6
Course Curriculum
Chapter 1: Introduction
Lecture 1: Making the most of this course
Lecture 2: Introduction
Lecture 3: Day in the life
Chapter 2: Hypervisors and virtual switches
Lecture 1: Hypervisors
Lecture 2: Virtual switches
Chapter 3: Incident management, RTOs and RPOs
Lecture 1: Incident management
Lecture 2: Recovery point objectives (RPOs)
Lecture 3: Recovery time objectives (RTOs)
Chapter 4: Escalation processes and threat monitoring
Lecture 1: Escalation processes
Lecture 2: Threat monitoring
Chapter 5: Replication & SYSVOL
Lecture 1: REPADMIN and DCDIAG
Lecture 2: SYSVOL Folder
Chapter 6: Data protection & backups
Lecture 1: Data protection fundamentals
Lecture 2: Backup types
Chapter 7: Storage area network (SAN) and RAID
Lecture 1: Storage Area Network (SAN)
Lecture 2: RAID & RAID levels
Chapter 8: Bonus lecture
Lecture 1: Bonus lecture
Instructors
-
John Courtenay
IT & cyber security online training courses
Rating Distribution
- 1 stars: 3 votes
- 2 stars: 2 votes
- 3 stars: 5 votes
- 4 stars: 7 votes
- 5 stars: 10 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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