IT Service management: develop SLA, Service catalog, OLA
IT Service management: develop SLA, Service catalog, OLA, available at $34.99, has an average rating of 3.8, with 8 lectures, based on 85 reviews, and has 448 subscribers.
You will learn about How align IT services and support to company goals What is Portfolio of IT services Develop a Service catalog structure Develop SLA Develop OLA Develop PBA (Patterns of business analysis) This course is ideal for individuals who are IT managers or CIO or IT support staff or Help Desk staff or Business customers or IT service users or System administrators or IT engineers or IT developers It is particularly useful for IT managers or CIO or IT support staff or Help Desk staff or Business customers or IT service users or System administrators or IT engineers or IT developers.
Enroll now: IT Service management: develop SLA, Service catalog, OLA
Summary
Title: IT Service management: develop SLA, Service catalog, OLA
Price: $34.99
Average Rating: 3.8
Number of Lectures: 8
Number of Published Lectures: 8
Number of Curriculum Items: 11
Number of Published Curriculum Objects: 11
Original Price: $29.99
Quality Status: approved
Status: Live
What You Will Learn
- How align IT services and support to company goals
- What is Portfolio of IT services
- Develop a Service catalog structure
- Develop SLA
- Develop OLA
- Develop PBA (Patterns of business analysis)
Who Should Attend
- IT managers
- CIO
- IT support staff
- Help Desk staff
- Business customers
- IT service users
- System administrators
- IT engineers
- IT developers
Target Audiences
- IT managers
- CIO
- IT support staff
- Help Desk staff
- Business customers
- IT service users
- System administrators
- IT engineers
- IT developers
Learn to deliver business value by IT services!
This course is for both business and IT managers. The course main goal is to deliver the best IT management practices, and help both IT and business managers create business value by using IT services.
You learn how to align IT to business goals, identify patterns of business analysis, develop service catalog, SLA, OLA, organize 3rd party services integration and management.
Enroll now and improve your knowledge and skills in:
– develop IT strategy in alignment with business goals and requirements;
– define IT services portfolio;
– provide IT/business analysis,
– create patterns of business activities (PBA)
– develop IT services catalog
– develop Service level agreements (SLAs) between a customer and IT provider,
– develop OLAs – internal agreements between different IT groups and teams. OLA supports SLA by better integration and collaboration of various IT teams and professionals.
– Supplier/vendor management and services’ integration
– SIAM model
– main aspects of influence which make impact on a choice of a supplier, vendor, or a partner.
In the given assignments students can prepare there own IT service documents and upload them for trainer’s verification. The assignments are optional.
As your trainer, I am always glad to give my feedback on your request.
Course Curriculum
Chapter 1: IT – Business Alignment
Lecture 1: IT – Business Alignment
Chapter 2: IT Service Demand management
Lecture 1: IT Service Demand management
Chapter 3: IT Services Catalog management
Lecture 1: Service catalog structure
Lecture 2: Service catalog example
Chapter 4: Service level management: SLA and OLA
Lecture 1: SLA structure and options
Lecture 2: OLA goals and structure
Lecture 3: Integrating products and services from different suppliers and vendors
Lecture 4: SLA and OLA examples
Instructors
-
Danil Dintsis
Project and IT Service management trainings
Rating Distribution
- 1 stars: 8 votes
- 2 stars: 9 votes
- 3 stars: 17 votes
- 4 stars: 26 votes
- 5 stars: 25 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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