IT Service Management with ITIL 4 Foundation -Full Training

Course Curriculum

Chapter 1: Introduction

Lecture 1: ITIL 4 Foundation Certification Masterclass (2022)

Lecture 2: Introduction to IT Service Management

Chapter 2: Concepts of Service Management

Lecture 1: Concepts of Service Management: Introduction

Lecture 2: Value and Value Co-Creation

Lecture 3: Organizations, Service providers, Service consumers, and other stakeholders

Lecture 4: Products and Services

Lecture 5: Service Relationships

Lecture 6: Outcomes, Costs, Risks, and Utility & Warranty

Chapter 3: The Four Dimensions of Service Management

Lecture 1: The Four Dimensions of Service Management: Introduction

Lecture 2: Organizations and People

Lecture 3: Information and Technology

Lecture 4: Partners and Suppliers

Lecture 5: Value Streams and Processes

Chapter 4: The Service Value System

Lecture 1: The Service Value System: Overview

Lecture 2: Opportunity, Demand and Value

Lecture 3: The Guiding Principles: Overview

Lecture 4: Guiding Principle #1: Focus on Value

Lecture 5: Guiding Principle #2: Start Where You Are

Lecture 6: Guiding Principle #3: Progress Iteratively With Feedback

Lecture 7: Guiding Principle #4: Collaborate and Promote Visibility

Lecture 8: Guiding Principle #5: Think and Work Holistically

Lecture 9: Guiding Principle #6: Keep it Simple and Practical

Lecture 10: Guiding Principle #7: Optimize and Automate

Lecture 11: Governance

Lecture 12: Service Value Chain: Overview

Lecture 13: Service Value Chain: The 6 Activities

Lecture 14: Continual Improvement: Overview

Lecture 15: The Continual Improvement Model

Lecture 16: Continual Improvement and The Guiding Principles

Chapter 5: The 34 ITIL Practices

Lecture 1: The 34 ITIL Practices: Overview

Lecture 2: General Management Practices: Architecture Management

Lecture 3: General Management Practices: Continual improvement

Lecture 4: General Management Practices: InfoSec Management

Lecture 5: General Management Practices: Knowledge Management

Lecture 6: General Management Practices: Measurement and Reporting

Lecture 7: General Management Practices: Organizational Change Management

Lecture 8: General Management Practices: Portfolio Management

Lecture 9: General Management Practices: Project Management

Lecture 10: General Management Practices: Relationship Management

Lecture 11: General Management Practices: Risk Management

Lecture 12: General Management Practices: Service Financial Management

Lecture 13: General Management Practices: Strategy Management

Lecture 14: General Management Practices: Supplier Management

Lecture 15: General Management Practices: Workforce and Talent Management

Lecture 16: Service Management Practices: Availability Management

Lecture 17: Service Management Practices: Business Analysis

Lecture 18: Service Management Practices: Capacity and Performance Management

Lecture 19: Service Management Practices: Change Control

Lecture 20: Service Management Practices: Incident Management

Lecture 21: Service Management Practices: IT Asset Management

Lecture 22: Service Management Practices: Monitoring and Event Management

Lecture 23: Service Management Practices: Problem Management

Lecture 24: Service Management Practices: Release Management

Lecture 25: Service Management Practices: Service Catalogue Management

Lecture 26: Service Management Practices: Service Configuration Management

Lecture 27: Service Management Practices: Service Continuity Management

Lecture 28: Service Management Practices: Service Design

Lecture 29: Service Management Practices: Service Desk

Lecture 30: Service Management Practices Service: Level Management

Lecture 31: Service Management Practices: Service Request Management

Lecture 32: Service Management Practices: Service Validation and Testing

Lecture 33: Technical Management Practices: Deployment Management

Lecture 34: Technical Management Practices: Infrastructure and Platform Management

Lecture 35: TMP: Software Development and Management (Questions &Exams are in the resources)

Lecture 36: GET YOUR PRACTICE QUESTIONS AND EXAMS FROM THE LESSON ABOVE. THIS ISN'T A LESSON