IT Support Technical Skills Helpdesk

IT Support Technical Skills Helpdesk, available at $84.99, has an average rating of 4.51, with 25 lectures, based on 2327 reviews, and has 25108 subscribers.

You will learn about active directory desktop support tech support helpdesk This course is ideal for individuals who are Intermediate skill It is particularly useful for Intermediate skill.

Enroll now: IT Support Technical Skills Helpdesk

Summary

Title: IT Support Technical Skills Helpdesk

Price: $84.99

Average Rating: 4.51

Number of Lectures: 25

Number of Published Lectures: 25

Number of Curriculum Items: 25

Number of Published Curriculum Objects: 25

Original Price: $49.99

Quality Status: approved

Status: Live

What You Will Learn

active directory
desktop support
tech support
helpdesk

Who Should Attend

Intermediate skill

Target Audiences

Intermediate skill

This course is designed to give you a good understanding on IT Support. The course has live real-world hands on training that you can to use in a work environment.

This course will give you the basic knowledge, skills and confidence to being learning IT Support.

The course is designed to help you get familiar with real world technologies used in a work environment.

You will learn the below in this course

What is active directory.
How to share folders.
What is office 365.
How to fix your resume.
What is windows 10 and how to troubleshoot it.
What is a ticketing system and how to get it for free.
How to unlock accounts and reset passwords on active directory
How to access a client with MFA 2 factor authentication
Exchange mailbox access.
How to give someone access to a calendar.
How to answer a phone call with a client.
How to remote into someone machine/pc.
How to troubleshoot hardware issues.
How to apply to jobs.
How to troubleshoot outlook issues.
How to troubleshoot mobile devices.
How to troubleshoot mac/android devices.
What is RSAT Tools?
How to fix an issue with a computer that fell off the domain

Who is this course for:

This is the perfect combination for someone who read the comptia a+ and wants to learn more about what you see on the job market. Reading the A+ and taking this course will make you well rounded.

Course Curriculum

Chapter 1: Introduction

Lecture 1: Intro To My Course (Who is Kevin Apolinario)

Chapter 2: Support

Lecture 1: What is IT Support?

Lecture 2: What is a home lab?

Lecture 3: What is Active Directory

Lecture 4: How to answer phone calls? Talking to people.

Lecture 5: What is a ticketing system?

Lecture 6: How to Remote into a user machine?

Lecture 7: Share Drive Permissions

Lecture 8: Windows 10 troubleshooting as Helpdesk

Lecture 9: MDM How to set up company email?

Lecture 10: Printers (Troubleshooting Printer Issues)

Chapter 3: Office 365

Lecture 1: How to get office 365 for free?

Lecture 2: Office 365 (Understanding mailboxes)

Lecture 3: Office 365 (Understanding Office 365 Groups)

Chapter 4: Path of the tech

Lecture 1: Path of the tech part 1

Lecture 2: Path of the tech part 2

Lecture 3: Path of the tech part 3

Lecture 4: Path of the tech Part 4

Chapter 5: Preparing For Jobs

Lecture 1: Embrace Rejection

Lecture 2: Resumes You Can Use Now To Apply To Jobs

Lecture 3: Preparing For Job Interviews

Lecture 4: Things To Look For When Applying For Helpdesk Jobs (Red Flags)

Chapter 6: LinkedIn Branding

Lecture 1: Linkedin Branding

Chapter 7: Conclusion

Lecture 1: IT Mindset

Lecture 2: Conclusion (Ending)

Instructors

Kevin Apolinario
Technical Trainer

Rating Distribution

1 stars: 18 votes
2 stars: 28 votes
3 stars: 156 votes
4 stars: 614 votes
5 stars: 1511 votes

Frequently Asked Questions

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!

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