IT Support & Troubleshooting Tips for Clinical Environments
IT Support & Troubleshooting Tips for Clinical Environments, available at $34.99, has an average rating of 4.25, with 16 lectures, based on 182 reviews, and has 24071 subscribers.
You will learn about Various types of hardware & software typically found in clinical environments Data protection with regards to GDPR and sensitive data How infection control procedures apply to IT Support Technicians Some real-world case studies on typical support tickets found in hospitals This course is ideal for individuals who are IT Support Technicians working in a healthcare environment It is particularly useful for IT Support Technicians working in a healthcare environment.
Enroll now: IT Support & Troubleshooting Tips for Clinical Environments
Summary
Title: IT Support & Troubleshooting Tips for Clinical Environments
Price: $34.99
Average Rating: 4.25
Number of Lectures: 16
Number of Published Lectures: 16
Number of Curriculum Items: 16
Number of Published Curriculum Objects: 16
Original Price: £19.99
Quality Status: approved
Status: Live
What You Will Learn
- Various types of hardware & software typically found in clinical environments
- Data protection with regards to GDPR and sensitive data
- How infection control procedures apply to IT Support Technicians
- Some real-world case studies on typical support tickets found in hospitals
Who Should Attend
- IT Support Technicians working in a healthcare environment
Target Audiences
- IT Support Technicians working in a healthcare environment
Over this course, we’ll be covering some of the unique aspects of working as an IT Support Technician within a healthcare IT environment such as a hospital.
Topics covered include the following:
* Various types of hardware & software typically found in clinical environments
* Data protection with regards to GDPR and sensitive data
* How infection control procedures apply to IT Support Technicians
* Some tips on using Windows Compatibility Mode
Also included on this course are some real-world case studies relating to typical support tickets that you might encounter when working in a healthcare setting, especially within a clinical area.
Unlike a typical office environment, some of the challenges you’ll find in a hospital particularly are unique in nature, as they require keeping in mind aspects such as infection control, and priorities that can often change, depending on the current situation in the area where the support ticket came from, for example a ward containing patients
Healthcare is also one of the few places that might use the services of more than one IT department, and you’ll need to be able to identify which equipment your area is responsible for, usually by examining any stickers that may be located on the equipment and also the type of equipment in question.
Course Curriculum
Chapter 1: Healthcare IT: Introduction
Lecture 1: Making the most of this course
Lecture 2: Introduction
Lecture 3: Clinical environment overview
Chapter 2: Healthcare IT: Clinical hardware
Lecture 1: Portable & specialist equipment
Lecture 2: Smart card readers
Lecture 3: Label printers
Lecture 4: Wristband printers
Chapter 3: Healthcare IT: Clinical software & Windows compatibility mode
Lecture 1: Clinical software
Lecture 2: Windows compatibility mode
Chapter 4: Healthcare IT: Data protection & Infection control
Lecture 1: Data protection
Lecture 2: Infection control
Chapter 5: Healthcare IT: Real-world case studies
Lecture 1: Case 1: Broken patient information screen
Lecture 2: Case 2: External service login issues
Lecture 3: Case 3: Locating computer equipment
Lecture 4: Case 4: Display not working across 3 screens
Chapter 6: Bonus lecture
Lecture 1: Bonus lecture
Instructors
-
John Courtenay
IT & cyber security online training courses
Rating Distribution
- 1 stars: 6 votes
- 2 stars: 9 votes
- 3 stars: 41 votes
- 4 stars: 61 votes
- 5 stars: 65 votes
Frequently Asked Questions
How long do I have access to the course materials?
You can view and review the lecture materials indefinitely, like an on-demand channel.
Can I take my courses with me wherever I go?
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don’t have an internet connection, some instructors also let their students download course lectures. That’s up to the instructor though, so make sure you get on their good side!
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