ITIL 4 Foundation Certification Practice Exams

ITILFND_V4 is an exam for ITIL 4 Foundation Certification, which serves as an entry-level qualification for individuals who want to understand the key concepts, principles, and practices of ITIL 4. Passing the ITILFND_V4 exam and obtaining the ITIL 4 Foundation certification demonstrates that you have a basic understanding of ITIL 4 concepts, which can be valuable for individuals working in IT service management or those looking to enhance their career prospects in IT-related roles.

ITILFND_V4 Exam Details

Number of questions 40 multiple choice questions

Duration 60 minutes

Passing Score 26 out of 40 required to pass (65%)

ITILFND_V4 Exam Topics

The ITILFND_V4 exam covers a range of topics related to the ITIL 4 framework. The certification exam assesses candidates’ understanding of the following key areas.

Service Management Concepts: This topic introduces the key concepts of service, service management, and value. It covers the definition of a service, the concept of stakeholders, products, and outcomes, and the relationship between products, services, and resources.

The Four Dimensions of Service Management: ITIL 4 introduces four dimensions that must be considered when designing and managing services. These dimensions are organizations and people, information and technology, partners and suppliers, and value streams and processes.

The ITIL Service Value System (SVS): The SVS represents the model of how all the components and activities of an organization work together to facilitate value creation through IT-enabled services. It includes the guiding principles, governance, service value chain, and practices.

The ITIL Service Value Chain: This topic explores the six activities that form the core of the ITIL SVS. The activities are Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support. Each activity contributes to the creation of value for the service.

ITIL Guiding Principles: There are seven guiding principles in ITIL 4 that provide organizations with guidance for adopting and adapting service management. These principles include focusing on value, starting where you are, progressing iteratively with feedback, collaborating and promoting visibility, thinking and working holistically, keeping it simple and practical, and optimizing and automating.

ITIL Management Practices: ITIL 4 introduces several management practices that cover various aspects of service management. Some of these practices include incident management, problem management, change control, service level management, service desk, service catalog management, and more.

Continual Improvement: This topic emphasizes the importance of continual improvement across all aspects of the IT service organization, including services, processes, and technology.

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