ITIL® 4 Introduction

ITIL® 4 Introduction, available at Free, has an average rating of 4.48, with 5 lectures, 1 quizzes, based on 2133 reviews, and has 19164 subscribers.

You will learn about An understanding of ITIL 4 This course is ideal for individuals who are ITIL beginners, ITIL v3 certified students, IT managers and business managers It is particularly useful for ITIL beginners, ITIL v3 certified students, IT managers and business managers.

Enroll now: ITIL® 4 Introduction

Summary

Title: ITIL® 4 Introduction

Price: Free

Average Rating: 4.48

Number of Lectures: 5

Number of Quizzes: 1

Number of Published Lectures: 4

Number of Published Quizzes: 1

Number of Curriculum Items: 6

Number of Published Curriculum Objects: 5

Original Price: Free

Quality Status: approved

Status: Live

What You Will Learn

An understanding of ITIL 4

Who Should Attend

ITIL beginners, ITIL v3 certified students, IT managers and business managers

Target Audiences

ITIL beginners, ITIL v3 certified students, IT managers and business managers

In MP4-video format and presented by Trevor Wilson, an Axelos/PeopleCert accredited ITIL trainer. This video is an extract from our complete ITIL 4 foundation eLearning certification course. Incorporating, Setting-the-scene, Introducing ITIL 4 and a sample of mock exam questions. The section, ‘Setting the scene’ presents topics regarding IT service management (ITSM) in the workplace, and the section. ‘Introducing ITIL 4’ provides students with a brief overview of some of the key concepts of ITIL 4.

Course Curriculum

Chapter 1: Setting the scene

Lecture 1: Setting-the scene Part A

Lecture 2: Setting the scene Part B

Chapter 2: Introducing ITIL

Lecture 1: Introducing The ITIL 4 Service Value System (SVS)

Lecture 2: Introducing The ITIL 4 Four Dimensions of Service Management

Instructors

Trevor Wilson
Accredited Professional ITIL® Trainer

Rating Distribution

1 stars: 35 votes
2 stars: 77 votes
3 stars: 364 votes
4 stars: 784 votes
5 stars: 873 votes

Frequently Asked Questions

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